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Deakin University's Operational Plan includes target 1.2.8:
Conduct a survey of all students regarding the quality of student support services and ensure that processes are in place to address any deficiencies.
A report on the results of the survey developed and conducted to meet the requirements of this target has been produced by the Strategic Intelligence and Planning Unit and is available below (Deakin staff and students only).
Each section of the Student
Satisfaction Survey included a field in which students could provide additional
comments about the services covered in that section. These comments have
been made available in the Student
Satisfaction Survey Report Addendum which is also available below. In the
addendum, comments for each section
have been screened to ensure compliance with privacy requirements and
grouped by faculty and campus.
|Report||File Size||Student Satisfaction Survey Report 2010||(PDF, 2.06MB)|
|Student Satisfaction Survey Report 2009||(PDF, 790 kB)|
|Student Satisfaction Survey Report 2008||(PDF, 257 kB)|
|Student Satisfaction Survey Report 2007||(PDF, 1.15 MB)|
|Student Satisfaction Survey Report 2006||(PDF, 171 kB)|
|Student Satisfaction Survey Report 2005||(PDF, 254 kB)|
The Staff Satisfaction with Administrative Services Survey seeks feedback on the level of satisfaction with the services provided by the University's central administrative Divisions and Units. The survey is administered only to those staff who, by virtue of their positions, are likely to have had significant interactions with staff in the central administrative areas.
|Staff Satisfaction with Administrative Support Services Survey 2010||(PDF, 421 kB)|
|Staff Satisfaction with Administrative Support Services Survey 2009||(PDF, 358 kB)|
|Staff Satisfaction with Administrative Services Survey 2008||(PDF, 233 kB)|
|Staff Satisfaction with Administrative Services Survey 2007||(PDF, 174 kB)|
The Strategic Intelligence and Planning Unit, in conjunction with the First Year at Deakin advisory committee, has conducted a survey of first year students each year since 2002. The aim of this survey has been to obtain feedback on the enrolment, orientation and transition phases of their entry into tertiary education and to gain a better insight into the success of the academic aspects of the first six weeks of study.
The survey has been targeted at commencing on-campus undergraduate students who were identified as being new to higher education. In 2004, a second survey covering first year off-campus students was introduced. This off-campus survey is run concurrently with the main survey of on-campus students. Reports are available for download by Deakin staff and students.
|Getting Started at Deakin Survey Report 2011||(PDF, 383 kB)|
|Getting Started at Deakin Survey Report 2008||(PDF, 165 kB)|
|First Year at Deakin Survey Report 2006||(PDF, 1.1 MB)|
|First Year at Deakin Off-campus Survey Report 2006||(PDF, 1.0 MB)|
|First Year at Deakin Survey Report 2005||(PDF, 1.1 MB)|
|First Year at Deakin Off-campus Survey Report 2005||(PDF, 1.0 MB)|
The 2009 Rural and Regional Survey was conducted in accordance with the goals set out in the Deakin Strategic Plan 2008-2012 Delivering Effective Partnerships. The survey sought feedback from a selected group of senior local government representatives and members of groups such as G21, the Committee for Geelong, South West Sustainability Partnership, Regional Local Learning and Employment Networks (LLENs) and members of the Geelong and Warrnambool Community Leaders’ Groups.
|Regional Partnership Survey Report 2009||(PDF, 459 kB)|