Staff profile - Pandora Kay

Staff image

Dr Pandora Kay

Position: Lecturer
Faculty or Division: Faculty of Business and Law
Department: BL Deakin Business School
Campus: Melbourne Burwood Campus
Phone: +61 3 924 46591 +61 3 924 46591



  • Bachelor of Education, State College of Victoria, 1980
  • Master of Arts, James Cook University, 1996
  • Doctor of Philosophy, Victoria Univ. of Technology, 2007


Australia and New Zealand Marketing Academy and Conference (ANZMAC), Individual Member (2003-present)


Australian Marketing Institute of Australia, Fellow, Certified Practicing Marketer (FAMI CPM) (1988-present)

Professional activities

Ethics Committee

Deakin University, Faculty of Business and Law, Human Ethics Advisory Group, School of Management and Marketing research member, Jan 2013-present.

Occasional Reviewer

Manuscripts for Tourism Analysis; Annals of Tourism Research; Marketing Intelligence and Planning; Journal of Travel and Tourism Marketing; Journal of Travel and Tourism Marketing; Asia Pacific Journal of Marketing and Logistics; International Journal of Event and Festival Management; Event Management; Tourism Geographies; Tourism, Culture and Communication; Journal of Tourism and Cultural Change

LinkedIn profile


Teaching Interests

  • Strategic Marketing
  • Services Marketing
  • Marketing Management

Student supervision

Recent Research Student Supervision

In progress

Paul Saintilan, PhD Feb 2011- Present "A Perceptual Study of Managerial Thought Worlds in the Music Industry. Co-supervisor 2011- Present.


Mahesh Bhandari, PhD Victoria University, "Impact of Varying Service Recovery Activities on Outcomes in Process Based and Outcome Based Service Failure: An Experimental Examination." (Passed for classification July 2010). Associate Supervisor 2007-2010.


Awards and prizes

Awards and Prizes (2008-)

Victoria University, Vice-Chancellor's Awards 2008

Citation for Excellence in Teaching and Learning (Higher Education). For dedication to creating learning environments and teaching materials that inspire students to apply marketing theory and practice in non-traditional, dynamic and diverse contexts.

Victoria University, Faculty of Business and Law Staff Awards 2008

Teaching Excellence Award (School of Hospitality, Tourism and Marketing)

Research and Research Training award for Research Degree


Research interests

  • Marketing creative industries and experiences, including music, circus, and the arts (performing arts, visual arts, galleries and museums)
  • Tourist and visitor motivation, behaviour and barriers to attending cultural attractions and experiences, including the Queen Victoria Market
  • Destination marketing for sub-metropolitan regions including destination image and attractiveness perceptions of residents and visitors
  • Non-profit marketing, especially volunteerism in community-based cultural organisations and events, including Open Gardens Australia

Research grants

Deakin University Grant

Kay, P. and Jones, M. (2011) "How Creative are the Creative Industries?: A Study of Managerial Mindsets and Processes of Relevance to Innovation in Regional Australia." Centre for Entrepreneurship, Innovation and Community ($17,710)

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