Staff profile - Ross Chapman

Staff image

Prof Ross Chapman

Position: Casual Academic
Faculty or Division: Faculty of Business & Law
Department: Deakin Graduate School of Business
Campus: Melbourne Burwood Campus
Phone: +61 3 92445530 +61 3 92445530
Email: ross.chapman@deakin.edu.au
Executive Assistant: Cynthia Johnstone
Email: cynthia.johnstone@deakin.edu.au
Phone Number: +61 3 92445270

Biography

Qualifications

  • Doctor of Philosophy, Macquarie University, 1981
  • Bachelor of Arts, Macquarie University, 1977


Academic

Teaching Interests

  • Quality Management (including TQM, Product and Service Quality, and Organisational Change Management)
  • Strategic Technology Management and Innovation Management
  • Operations Management


Research

Research interests

  • Quality Management and Continuous Improvement in Manufacturing and Service Industries
  • Innovation and Technology Management within Organisations
  • Knowledge Management as Related to Product and Process Innovation
  • Performance Measurement and its Application in Business Improvement, particularly in SMEs


Research page

http://www.deakin.edu.au/research/admin/pubs/reports/database/dynamic/output/person/person.php?person_code=chapmro


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