Staff profile - Ross Chapman

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Prof Ross Chapman

Position: Casual Academic
Faculty or Division: Faculty of Business & Law
Department: Deakin Graduate School of Business
Campus: Melbourne Burwood Campus
Phone: +61 3 92445530 +61 3 92445530
Executive Assistant: Cynthia Johnstone
Phone Number: +61 3 92445270



  • Doctor of Philosophy, Macquarie University, 1981
  • Bachelor of Arts, Macquarie University, 1977


Teaching Interests

  • Quality Management (including TQM, Product and Service Quality, and Organisational Change Management)
  • Strategic Technology Management and Innovation Management
  • Operations Management


Research interests

  • Quality Management and Continuous Improvement in Manufacturing and Service Industries
  • Innovation and Technology Management within Organisations
  • Knowledge Management as Related to Product and Process Innovation
  • Performance Measurement and its Application in Business Improvement, particularly in SMEs

Research page

Page custodian: External Relations Group
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