Staff profile

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Prof Ross Chapman

Position: Casual Academic
Faculty or Division: Faculty of Business and Law
Department: Deakin Business School
Campus: Melbourne Burwood Campus



  • Bachelor of Arts, Macquarie University, 1977
  • Doctor of Philosophy, Macquarie University, 1981


Teaching Interests

  • Quality Management (including TQM, Product and Service Quality, and Organisational Change Management)
  • Strategic Technology Management and Innovation Management
  • Operations Management


Research interests

  • Quality Management and Continuous Improvement in Manufacturing and Service Industries
  • Innovation and Technology Management within Organisations
  • Knowledge Management as Related to Product and Process Innovation
  • Performance Measurement and its Application in Business Improvement, particularly in SMEs

Research page

Page custodian: External Relations Group
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