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Ahmad, Masitah, Abawajy, Jemal and Kim, Tai-hoon* (2011) Service quality assessment in provision of library services, in Kim, Tai-hoon; Adeli, Hojjat; Ma, Jianhua; Fang, Wai-chi; Kang, Byeong-Ho; Park, Byungjoo; Sandnes, Frode Eika and Lee, Kun Chang (eds), U- and e-service, science and technology : international conference, UNESST 2011, held as part of the future generation information technology Conference, FGIT 2011 in conjunction with GDC 2011, Jeju Island, Korea, December 8-10, 2011, proceedings, pp. 83-92, Springer-Verlag, Berlin, Germany [B1]
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