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Barker, Sunita and Hartel, Charmine E.J. (2004) Intercultural service encounters : an exploratory study of customer experiences, Cross cultural management : an international journal, vol. 11, no. 1, pp. 3-14, Emerald Goup Publishing, Bingley, England [C1]
ERA journal ID: 36084 – Scopus EID: Not tagged
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DRO to publications collection last synchronised: Thursday 29th January 2015 10:04pm