Research Output for Mahesh S. Bhandari
Note: The 2012, 2013 publications have not been audited.
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Mahesh S. Bhandari may be from another institution or only recently joined Deakin University.
Publications
2007 External
Bhandari, Mahesh S.* and Polonsky, Michael* (2007) An empirical investigation of the effect of interaction justice perception on consumer intentions after complaining, Journal of business systems, governance and ethics, vol. 2, no. 1, pp. 11-20, Victoria University, Melbourne, Vic. [C1.1]
ERA journal ID: 36099 – Scopus EID: Not taggedDRO entry for this publication
Polonsky, Michael*, Bhandari, Mahesh S.* and Tsarenko, Yelena* (2007) Proposed multi-dimensional approach to evaluating service recovery, Journal of services marketing, vol. 21, no. 3, pp. 174-185, Emerald Group Publishing, Bingley, England [C1.1]
ERA journal ID: 19839 – Scopus EID: 2-s2.0-34547468566
Citation counts:Scopus - 17
Bhandari, Mahesh Singh* and Polonsky, Michael* (2007) Effects of differential methods of compensation and employee empowerment on customer satisfaction and loyalty in service recovery, in Thyne, Maree; Deans, Kenneth R. and Gnoth, Juergen (eds), ANZMAC 2007 : 3Rs, reputation responsibility relevance, pp. 2705-2712, University of Otago, School of Business, Dept. of Marketing, Dunedin, New Zealand [E1.1]
Bhandari, Mahesh Singh* and Polonsky, Michael (2007) Variation in consumer outcomes : does the type of failure (process or outcome) matter?, in Thyne, Maree; Deans, Kenneth R. and Gnoth, Juergen (eds), ANZMAC 2007 : 3Rs, reputation responsibility relevance, pp. 2767-2774, University of Otago, School of Business, Dept. of Marketing, Dunedin, New Zealand [E1.1]
2006 External
Bhandari, Mahesh S.* and Polonsky, Michael* (2006) Reducing consumer switching intentions following service failure : do empowerment and apology help?, in Patti, Charles H.; Drennan, Judy; Ali, Yunus and van Dessel, Maria (eds), ANZMAC 2006 : Advancing theory, maintaining relevance, proceedings, pp. 1-7, Queensland University of Technology, School of Advertising, Marketing and Public Relations, Brisbane, Qld. [E1.1]
Polonsky, Michael* and Bhandari, Mahesh* (2006) Do organizational service recovery actions impact on hotel guests future intentions and does speed of recovery matter?, in Tremblay, Pascal and Boyle, Alicia (eds), CAUTHE 2006 : to the city and beyond : proceedings of the Council for Australian University Tourism and Hospitality Education, pp. 779-793, Victoria University, Melbourne, Vic. [E1.1]
2005 External
Bhandari, Mahesh S.* and Polonsky, Michael* (2005) Role of organizational service recovery actions on sustomer switching intentions in a process based service failure : does speed of recovery matters?, in Purchase, Sharon (eds), ANZMAC 2005 : Proceedings of the Australia and New Zealand Marketing Association Conference 2005, pp. 17-23, ANZMAC, Perth, W.A. [E1.1]
Polonsky, Michael, Bhaskaran, Suku* and Cary, John* (2005) Exploring the opportunities for sustainable food labelling : a supply chain perspective, in Purchase, Sharon (eds), ANZMAC 2005 : Proceedings of the Australia and New Zealand Marketing Association Conference 2005, pp. 184-190, ANZMAC, Perth, W.A. [E1.1]
2004 External
Bhandari, Mahesh S.* and Polonsky, Michael* (2004) Recover : A seven-element concept for evaluating recovery, in Wiley, Jim and Thirkell, Peter (eds), ANZMAC 2004 : marketing accountabilities and responsibilities, proceedings, pp. 1-8, School of Marketing and International Business, Victoria University of Wellington, Wellington, N.Z. [E1.1]
Grants and Consultancies
No grants and/or consultancies found or audited – the 2012 HERDC financial return has not been completed or loaded as yet.
Higher Degree by Research Completions supervised by Mahesh S. Bhandari
No completions found or audited.
- Legend:
- * Not a member of Deakin University at time of output.
DRO to publications collection last synchronised: Tuesday 18th June 2013 10:04pm
