Research Services Division

Deakin Research

Research Output for Liliana L. Bove

Note: The 2012, 2013, 2014 publications have not been audited.

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Liliana L. Bove may be from another institution or only recently joined Deakin University.

Publications

2005 External

Bove, Liliana L.* and Robertson, Nichola L. (2005) Exploring the role of relationship variables in predicting customer voice to a service worker, Journal of retailing and consumer services, vol. 12, no. 2, pp. 83-97, Pergamon, Kidlington, England [C1]
ERA journal ID: 19837 – Scopus EID: 2-s2.0-13244295446
Citation counts: Scopus - 11
DRO entry for this publication

2004 External

Pervan, Simon, Bove, Liliana* and Johnson, Lester W.* (2004) Conceptualising the role of reciprocity in relationship marketing : an examination of its supporting virtues, in Wiley, Jim and Thirkell, Peter (eds), ANZMAC 2004 : Proceedings of the Australian and New Zealand Marketing Academy Conference, ANZMAC, Wellington, N.Z. [E1]
DRO entry for this publication

2003 External

Bove, Liliana*, Robertson, Nichola and Pervan, Simon* (2003) Customer citizenship behaviours : towards the development of a typology, in Kennedy, Rachel (eds), ANZMAC 2003 : a celebrations of Ehrenberg and Bass : marketing discoveries, knowledge and contribution, conference proceedings, pp. 331-338, University of South Australia, Adelaide, S.A. [E1.1]
DRO entry for this publication

Robertson, Nichola and Bove, Liliana L.* (2003) Assessing the effects of trust, commitment and power on the likelihood of customer voice behavior in customer and service worker relationships, in Fish, Michel (eds), SERVSIG Services Research Conference : proceedings, American Marketing Association, Chicago, Ill. [E1.1]
DRO entry for this publication

Robertson, Nichola, Bove, Liliana L.* and Pervan, Simon J.* (2003) Exploring the relationship between customer loyalty to the service worker and customer citizenship behaviors to the service organization, in Lewin, Jeffrey E. (eds), Marketing across borders and boundaries understanding cross-functional and inter-disciplinary interfaces within an increasingly global environment : Perth, Western Australia, June 11-14, 2003, pp. 1-6, Academy of Marketing Science, Perth, W.A. [E1.1]
DRO entry for this publication

Grants and Consultancies

No grants and/or consultancies found or audited – the 2014 HERDC financial return has not been completed or loaded as yet.

Higher Degree by Research Completions supervised by Liliana L. Bove

No completions found or audited.

Legend:
* Not a member of Deakin University at time of output.

DRO to publications collection last synchronised: Saturday 20th December 2014 10:04pm

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23rd July 2011