Research Output for Liliana L. Bove
Note: The 2012, 2013 publications have not been audited.
Jump to: Publications | Grants and Consultancies | HDR completions
Liliana L. Bove may be from another institution or only recently joined Deakin University.
Publications
2005 External
Bove, Liliana L.* and Robertson, Nichola L. (2005) Exploring the role of relationship variables in predicting customer voice to a service worker, Journal of retailing and consumer services, vol. 12, no. 2, pp. 83-97, Pergamon, Kidlington, England [C1]
ERA journal ID: 19837 – Scopus EID: 2-s2.0-13244295446
Citation counts:Scopus - 10
DRO entry for this publication
2004 External
Pervan, Simon, Bove, Liliana* and Johnson, Lester W.* (2004) Conceptualising the role of reciprocity in relationship marketing : an examination of its supporting virtues, in Wiley, Jim and Thirkell, Peter (eds), ANZMAC 2004 : Proceedings of the Australian and New Zealand Marketing Academy Conference, ANZMAC, Wellington, N.Z. [E1]
2003 External
Bove, Liliana*, Robertson, Nichola and Pervan, Simon* (2003) Customer citizenship behaviours : towards the development of a typology, in Kennedy, Rachel (eds), ANZMAC 2003 : a celebrations of Ehrenberg and Bass : marketing discoveries, knowledge and contribution, conference proceedings, pp. 331-338, University of South Australia, Adelaide, S.A. [E1.1]
Robertson, Nichola and Bove, Liliana L.* (2003) Assessing the effects of trust, commitment and power on the likelihood of customer voice behavior in customer and service worker relationships, in Fish, Michel (eds), SERVSIG Services Research Conference : proceedings, American Marketing Association, Chicago, Ill. [E1.1]
Robertson, Nichola, Bove, Liliana L.* and Pervan, Simon J.* (2003) Exploring the relationship between customer loyalty to the service worker and customer citizenship behaviors to the service organization, in Lewin, Jeffrey E. (eds), Marketing across borders and boundaries understanding cross-functional and inter-disciplinary interfaces within an increasingly global environment : Perth, Western Australia, June 11-14, 2003, pp. 1-6, Academy of Marketing Science, Perth, W.A. [E1.1]
Grants and Consultancies
No grants and/or consultancies found or audited – the 2012 HERDC financial return has not been completed or loaded as yet.
Higher Degree by Research Completions supervised by Liliana L. Bove
No completions found or audited.
- Legend:
- * Not a member of Deakin University at time of output.
DRO to publications collection last synchronised: Tuesday 21st May 2013 10:04pm
