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Coldwell, J., Coldwell, R. and Garner, B. (1998) A Conceptual Model for an On-line Intelligent Help Desk, Aust. Workshop on Computer Support for Collaboration, pp. 20-21, DSTC Pty Ltd, Uni of Qld Brisbane [E2]
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DRO to publications collection last synchronised: Wednesday 28th January 2015 10:04pm