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Research Services Division

Deakin Research

Research Output for Ms Sandra Gountas

Note: The 2012, 2013, 2014, 2015 publications have not been audited.

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2011 External

Gountas, Sandra*, Mavondo, Felix*, Ewing, Michael* and Gountas, John* (2011) Exploring the effects of perceived service provider sincerity on consumers' emotional state and satisfaction during service consumption, Tourism Analysis, vol. 16, no. 4, pp. 393-403, Cognizant Communication Corporation, Putnam Valley, NY [C1.1]
ERA journal ID: 19687 – Scopus EID: 2-s2.0-84908011283
Citation counts: Scopus - 1
DRO entry for this publication

2001 School of Management and Marketing

Gountas, Sandra and Shaw, Robin (2001) Extended-duration services evaluation: an exploratory study, in Chetty, Sylvie and Collins, Brett (eds), Proceedings of the Australian and New Zealand Marketing Academy Conference 2001, pp. 1-7, ANZMAC, Auckland, New Zealand [E1]
DRO entry for this publication

Grants and Consultancies

No grants and/or consultancies found or audited – the 2014 HERDC financial return has not been completed or loaded as yet.

Higher Degree by Research Completions supervised by Ms Sandra Gountas

No completions found or audited.

* Not a member of Deakin University at time of output.

DRO to publications collection last synchronised: Friday 29th May 2015 10:04pm

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4th May 2015