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Note: The 2012, 2013 publications have not been audited.
Natalie Hedrick may be from another institution or only recently joined Deakin University.
Hedrick, Natalie*, Beverland, Michael* and Minahan, Stella (2007) An exploration of relational customers' response to service failure, Journal of services marketing, vol. 21, no. 1, pp. 64-72, Emerald Group Publishing Limited, Bingley, England [C1]
ERA journal ID: 19839 – Scopus EID: 2-s2.0-33847176233
Citation counts: Scopus - 18
DRO entry for this publication
No grants and/or consultancies found or audited – the 2013 HERDC financial return has not been completed or loaded as yet.
No completions found or audited.
DRO to publications collection last synchronised: Monday 9th December 2013 10:04pm