Research Services Division

Deakin Research

Research Output for Jay Kandampully

Note: The 2012, 2013, 2014 publications have not been audited.

Jump to: Publications | Grants and Consultancies | HDR completions

Jay Kandampully may be from another institution or only recently joined Deakin University.

Publications

2012 External

Robertson, Nichola, McQuilken, Lisa and Kandampully, Jay* (2012) Consumer complaints and recovery through guaranteeing self-service technology, Journal of consumer behaviour : an international research review, vol. 11, no. 1, pp. 21-30, John Wiley & Sons Ltd., West Sussex, England [C1]
ERA journal ID: 19810 – Scopus EID: 2-s2.0-84856284323
Citation counts: Scopus - 3, Thomson - 1
DRO entry for this publication

2009 External

Robertson, Nichola and Kandampully, Jay* (2009) e-Word of mouth : the role of e-service guarantees and e-recovery, in Stauss, B et al (eds), QUIS 2009 : Proceedings of the eleventh International Conference in Services, Ingolstadt School of Management, Wolfsburg, Germany [E3]
DRO entry for this publication

2002 External

Chapman, Ross L.*, Soosay, Claudine* and Kandampully, Jay* (2002) Innovation in logistic services and the new business model : a conceptual framework, Managing service quality, vol. 12, no. 6, pp. 358-371, Emerald Group Publishing, Bradford, England [C1.1]
ERA journal ID: 22259 – Scopus EID: Not tagged
DRO entry for this publication

Grants and Consultancies

No grants and/or consultancies found or audited – the 2014 HERDC financial return has not been completed or loaded as yet.

Higher Degree by Research Completions supervised by Jay Kandampully

No completions found or audited.

Legend:
* Not a member of Deakin University at time of output.

DRO to publications collection last synchronised: Wednesday 17th September 2014 10:04pm

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23rd July 2011