Research Output for Jay Kandampully
Note: The 2012, 2013 publications have not been audited.
Jump to: Publications | Grants and Consultancies | HDR completions
Jay Kandampully may be from another institution or only recently joined Deakin University.
Publications
2012 External
Robertson, Nichola, McQuilken, Lisa and Kandampully, Jay* (2012) Consumer complaints and recovery through guaranteeing self-service technology, Journal of consumer behaviour : an international research review, vol. 11, no. 1, pp. 21-30, John Wiley & Sons Ltd., West Sussex, England [C1]
ERA journal ID: 19810 – Scopus EID: 2-s2.0-84856284323
Citation counts:Scopus - 1,
Thomson - 1
DRO entry for this publication
2009 External
Robertson, Nichola and Kandampully, Jay* (2009) e-Word of mouth : the role of e-service guarantees and e-recovery, in Stauss, B et al (eds), QUIS 2009 : Proceedings of the eleventh International Conference in Services, Ingolstadt School of Management, Wolfsburg, Germany [E3]
2002 External
Chapman, Ross L.*, Soosay, Claudine* and Kandampully, Jay* (2002) Innovation in logistic services and the new business model : a conceptual framework, Managing service quality, vol. 12, no. 6, pp. 358-371, Emerald Group Publishing, Bradford, England [C1.1]
ERA journal ID: 22259 – Scopus EID: Not tagged
Grants and Consultancies
No grants and/or consultancies found or audited – the 2012 HERDC financial return has not been completed or loaded as yet.
Higher Degree by Research Completions supervised by Jay Kandampully
No completions found or audited.
- Legend:
- * Not a member of Deakin University at time of output.
DRO to publications collection last synchronised: Friday 24th May 2013 10:04pm
