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Research Services Division

Deakin Research

Research Output for Gerard King

Note: The 2012, 2013, 2014, 2015 publications have not been audited.

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2002 School of Information and Business Analytics

King, Gerard and Smith, Ross (2002) An exploratory comparison between SSM and soft SD approaches to a consultancy workshop, in Ledington, Paul and Ledington, Jeannie (eds), Management approaches to complex systems: proceedings of the Australian & New Zealand Systems Conference, 10-12 December 2003, Mooloolaba, Queensland, pp. 249-265, Praxis Education, Quinns's Rocks, W.A [E1]
DRO entry for this publication

2001 School of Information and Business Analytics

King, Gerard (2001) A system dynamics view of the role of customer satisfaction in increasing company profits, in Hutchinson, William and Warren, Matthew (eds), Systems in management, 7th annual ANZSYS Conference 2001, Perth, Western Australia 27 & 28 November, 2001: the relevance of systems thinking in the contemporary world: proceedings, pp. 220-228, Edith Cowan University, School of Management Information Systems, We-B Centre, Churchlands, W.A. [E1]
DRO entry for this publication

2000 School of Information and Business Analytics

King, G. (2000) Causal Loop Diagramming of the Relationships among Customer Satisfaction, Customer Retention, and Profitability, in Altmann, Lamp, Love, Mandal, Smith & Warren (eds), Proceedings of the 1st International Conference on Systems Thinking in Management, pp. 300-305, Deakin University, Geelong, Victoria [E1]
no DRO entry yet for this publication

Grants and Consultancies

No grants and/or consultancies found or audited – the 2014 HERDC financial return has not been completed or loaded as yet.

Higher Degree by Research Completions supervised by Gerard King

No completions found or audited.

* Not a member of Deakin University at time of output.

DRO to publications collection last synchronised: Monday 25th May 2015 10:04pm

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4th May 2015