Research Output for Gerard King
Note: The 2012, 2013 publications have not been audited.
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Publications
2002 School of Information Systems
King, Gerard and Smith, Ross (2002) An exploratory comparison between SSM and soft SD approaches to a consultancy workshop, in Ledington, Paul and Ledington, Jeannie (eds), Management approaches to complex systems: proceedings of the Australian & New Zealand Systems Conference, 10-12 December 2003, Mooloolaba, Queensland, pp. 249-265, Praxis Education, Quinns's Rocks, W.A [E1]
DRO entry for this publication
2001 School of Information Systems
King, Gerard (2001) A system dynamics view of the role of customer satisfaction in increasing company profits, in Hutchinson, William and Warren, Matthew (eds), Systems in management, 7th annual ANZSYS Conference 2001, Perth, Western Australia 27 & 28 November, 2001: the relevance of systems thinking in the contemporary world: proceedings, pp. 220-228, Edith Cowan University, School of Management Information Systems, We-B Centre, Churchlands, W.A. [E1]
2000 School of Information Systems
King, G. (2000) Causal Loop Diagramming of the Relationships among Customer Satisfaction, Customer Retention, and Profitability, in Altmann, Lamp, Love, Mandal, Smith & Warren (eds), Proceedings of the 1st International Conference on Systems Thinking in Management, pp. 300-305, Deakin University, Geelong, Victoria [E1]
Grants and Consultancies
No grants and/or consultancies found or audited – the 2012 HERDC financial return has not been completed or loaded as yet.
Higher Degree by Research Completions supervised by Gerard King
No completions found or audited.
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- * Not a member of Deakin University at time of output.
DRO to publications collection last synchronised: Saturday 25th May 2013 10:04pm
