Research Services Division

Deakin Research

Research Output for Sharman Lichtenstein

Note: The 2012, 2013, 2014 publications have not been audited.

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Publications

2011 School of Information and Business Analytics

Cooper, Vanessa*, Lichtenstein, Sharman and Smith, Ross* (2011) Key challenges for delivering web-based IT support services : the provider perspective, in Scupola, Ada (eds), Developing technologies in E-Services, self-services and mobile communication new concepts, pp. 30-50, Information Science Reference, Hershey Pa. [B1]
DRO entry for this publication

Jackson, Thomas W.* and Lichtenstein, Sharman (2011) Optimising e-mail communication : the impact of seminar-and computer-based training, International journal of internet and enterprise management, vol. 7, no. 2, pp. 197-216, Inderscience, Olney, England [C1]
ERA journal ID: 31263 – Scopus EID: Not tagged
DRO entry for this publication

Lichtenstein, Sharman (2011) Ethical issues for internet use policy : balancing employer and employee perspectives, International journal of technology management, vol. 54, no. 2/3, pp. 288-303, Inderscience, Olney, England [C1]
ERA journal ID: 19358 – Scopus EID: Not tagged
DRO entry for this publication

Helms, R. W.*, Diemer, D.* and Lichtenstein, S. (2011) Exploring barriers in expertise seeking : why don't they ask an expert?, in unknown (ed.), PACIS 2011 : Proceedings of the 15th Pacific Asia Conference on Information Systems, pp. 1-13, University of Queensland, Brisbane, Qld. [E1]
DRO entry for this publication

2010 School of Information and Business Analytics

Cooper, Vanessa A.* and Lichtenstein, Sharman (2010) Supporting knowledge transfer in web-based managed IT support, Journal of Systems and Information Technology, vol. 12, no. 2, pp. 140-160, Emerald Group Publishing, Bingley, England [C1]
ERA journal ID: 18044 – Scopus EID: Not tagged
DRO entry for this publication

Dojkovski, Sneza, Lichtenstein, Sharman and Warren, Matthew (2010) Enabling information security culture : influences and challenges for Australian SMEs, in Unknown (ed.), ACIS 2010 : Proceedings of the 21st Australasian Conference on Information Systems, ACIS, Brisbane, Qld. [E1]
DRO entry for this publication

2009 School of Information and Business Analytics

Cooper, Vanessa A.*, Lichtenstein, Sharman and Smith, Ross* (2009) Web-based self-service systems for managed IT support: service provider perspectives of stakeholder-based issues, in Oliver, Dave; Romm Livermore, Celia and Sudweeks, Fay (eds), Self-service in the internet age : expectations and experiences, pp. 231-255, Springer, London, England [B1]
DRO entry for this publication

Cooper, Vanessa*, Lichtenstein, Sharman and Smith, Ross* (2009) Successful web-based IT support services : service provider perceptions of stakeholder-oriented challenges, International journal of e-services and mobile applications, vol. 1, no. 1, pp. 1-19, IGI Publishing, Hershey, Pa. [C1]
ERA journal ID: 124782 – Scopus EID: Not tagged
DRO entry for this publication

Lichtenstein, Sharman and Parker, Craig (2009) Wikipedia model for collective intelligence : a review of information quality, International journal of knowledge and learning, vol. 5, no. 3/4, pp. 254-272, Inderscience Publishers, Olney, Ill. [C1]
ERA journal ID: 20201 – Scopus EID: Not tagged
DRO entry for this publication

Bednall, David, Lichtenstein, Sharman and Adam, Stewart (2009) Integration of market research and customer analytics : a study of CRM manager perspectives, in Tojib, Dewi (eds), ANZMAC 2009 : Sustainable management and marketing conference, pp. 1-9, Monash University, Melbourne, Vic. [E1]
DRO entry for this publication

Lichtenstein, Sharman (2009) The decline of experts in the Age of web 2.0 : lay blogger perceptions of experts, in Unknown (ed.), ACIS 2009 : Evolving boundaries and new frontiers: defining the IS discipline : Proceedings of the 20th Australasian Conference on Information Systems, pp. 1034-1044, Monash University, Melbourne, Vic. [E1]
DRO entry for this publication

2008 School of Information and Business Analytics

Lichtenstein, Sharman, Bednall, David and Adam, Stewart (2008) Marketing research and customer analytics : interfunctional knowledge integration, International journal of technology marketing, vol. 3, no. 1, pp. 81-96, Inderscience publishers, Olney, England [C1]
ERA journal ID: 41317 – Scopus EID: Not tagged
DRO entry for this publication

Lichtenstein, Sharman, Tedmori, Sara* and Jackson, Thomas* (2008) Socio-ethical issues for expertise location from electronic mail, International journal of knowledge and learning, vol. 4, no. 1, pp. 58-74, Inderscience, Olney, Ill. [C1]
ERA journal ID: 20201 – Scopus EID: Not tagged
DRO entry for this publication

Lichtenstein, Sharman (2008) The Wikipedia : experts, expertise and ethical challenges, in Warren, Matthew (eds), AiCE 2008 : proceedings of the fifth Australian Institute of Computer Ethics Conference, pp. 112-118, Deakin University, Burwood, Vic. [E1]
DRO entry for this publication

Tate, Nicholas J. A., Lichtenstein, Sharman and Warren, Matthew J. (2008) IT security certifications : stakeholder evaluation and selection, in Mills, Annette and Huff, Sid (eds), ACIS2008 : Creating the future : transforming research into practice : Proceedings of the 19th Australasian Conference on Information Systems, pp. 991-1001, ACIS, Christchurch, New Zealand [E1]
DRO entry for this publication

2007 School of Information and Business Analytics

Lichtenstein, Sharman, Parker, Craig and Hunter, A.* (2007) Dynamic knowledge integration in socio-technical networks: an interpretive study of intranet use for knowledge integration, Journal of information & knowledge management, vol. 6, no. 2, pp. 1-13, World Scientific, River Edge, N.J. [C1]
ERA journal ID: 18005 – Scopus EID: Not tagged
DRO entry for this publication

Bednall, David, Adam, Stewart and Lichtenstein, Sharman (2007) Customer analytics and marketing research : antithesis and synthesis, in Unknown (ed.), ANZMAC 2007 : 3Rs, reputation responsibility relevance, pp. 180-187, University of Otago, School of Business, Dept. of Marketing, Dunedin, New Zealand [E1]
DRO entry for this publication

Cooper, Vanessa*, Lichtenstein, Sharman and Smith, Ross* (2007) Enabling successful web-based information technology support for enterprise customers: a service provider perspective of stakeholder-based issues, in Unknown (ed.), 20th Bled eConference eMergence: Merging and Emerging Technologies, Processes and Institutions Conference Proceedings, pp. 1-14, University of Maribor, Bled, Slovenia [E1]
DRO entry for this publication

Cooper, Vanessa A.*, Lichtenstein, Sharman and Smith, Ross* (2007) Understanding knowledge transfer in web-based B2B IT support, in Toleman, Mark; Cater-Steel, Aileen and Roberts, David (eds), ACIS2007 Toowoomba 5 to 7 December 2007 : proceedings of the 18th Australasian conference on information systems, pp. 17-27, University of Southern Queensland, Toowoomba, Qld. [E1]
DRO entry for this publication

Dojkovski, S., Lichtenstein, Sharman and Warren, Matthew (2007) Institutionalising information security culture in Australian SMEs: framework and key issues, in Furnell, Steven and Clarke, Nathan (eds), Proceedings of the International Symposium on Human Aspects of Information Security & Assurance, pp. 10-24, University of Plymouth, Plymouth, England [E1]
DRO entry for this publication

Dojkovski, S, Lichtenstein, Sharman and Warren, Matthew (2007) Fostering information security culture in small and medium size enterprises: an interpretive study in Australia, in Unknown (ed.), Proceedings of the 15th European Conference on Information Systems, pp. 1560-1571, University of St. Gallen, St. Gallen, Switzerland [E1]
DRO entry for this publication

Dojkovski, Sneza, Lichtenstein, Sharman and Warren, Matthew (2007) Developing information security culture in small and medium size enterprises: Australian case studies, in Remenyi, Dan (eds), ECIW 2007 : Proceedings of the 6th European Conference on Information Warfare and Security, pp. 55-65, Academic Conferences Limited, Reading, England [E1]
DRO entry for this publication

Tate, Nicholas, Lichtenstein, Sharman and Warren, Matthew (2007) Toward user evaluation of IT security certification schemes: a preliminary framework, in Vener, Hein (eds), New approaches for security, privacy and trust in complex environments : proceedings of the IFIP TC-11 22nd International Information Security Conference, Springer, New York, N.Y. [E1]
DRO entry for this publication

Tate, Nicholas, Lichtenstein, Sharman and Warren, Matthew (2007) Supporting user evaluation of IT security certification schemes, in Unknown (ed.), ACIS2007 Toowoomba 5 to 7 December 2007 : Proceedings of the 18th Australasian Conference on Information Systems, pp. 70-81, University of Southern Queensland, Toowoomba, QLD [E1]
DRO entry for this publication

2006 School of Information and Business Analytics

Cooper, Vanessa, Lichtenstein, Sharman and Smith, Ross (2006) Knowledge transfer in enterprise information technology support using web-based self-service systems, International journal of technology marketing, vol. 1, no. 2, pp. 145-170, Inderscience Publishers, Olney, England [C1]
ERA journal ID: 41317 – Scopus EID: Not tagged
DRO entry for this publication

Lichtenstein, Sharman and Hunter, Alexia (2006) Toward a receiver-based theory of knowledge sharing, International journal of knowledge management, vol. 2, no. 1, pp. 24-40, Idea Group Pub., Hershey, Pa. [C1]
ERA journal ID: 17951 – Scopus EID: Not tagged
DRO entry for this publication

Lichtenstein, Sharman and Parker, Craig (2006) Collaborative knowledge creation in electronic mail, International journal of knowledge and learning, vol. 2, no. 3/4, pp. 279-297, Inderscience, Olney, England [C1]
ERA journal ID: 20201 – Scopus EID: Not tagged
DRO entry for this publication

Lichtenstein, Sharman and Williamson, Kirsty* (2006) Understanding consumer adoption of internet banking : an interpretive study in the Australian banking context, Journal of electronic commerce research, vol. 7, no. 2, pp. 50-66, California State University, Long Beach, Calif. [C1]
ERA journal ID: 17993 – Scopus EID: Not tagged
DRO entry for this publication

Wickramasinghe, Nilmini* and Lichtenstein, Sharman (2006) Supporting knowledge creation with e-mail, International journal of innovation and learning, vol. 3, no. 4, pp. 416-426, Inderscience Publishers, Olney, England [C1]
ERA journal ID: 19900 – Scopus EID: 2-s2.0-33745007907
Citation counts: Scopus - 17
DRO entry for this publication

Williamson, Kirsty*, Lichtenstein, Sharman, Sullivan, Jen* and Schauder, Don* (2006) To choose or not to choose: exploring Australians' views about internet banking, International journal of technology and human interaction, vol. 2, no. 4, pp. 17-33, Idea Group Publishing, Hershey, PA [C1]
ERA journal ID: 30368 – Scopus EID: Not tagged
DRO entry for this publication

Lichtenstein, Sharman (2006) Should we accept Wikipedia references in student assignments?, Faculty of Business and Law staff newsletter - faculty focus 2006, pp. 1-5, Faculty of Business and Law, Deakin University, Geelong, Vic. [CN]
ERA journal ID: Not matching ERA journal list
DRO entry for this publication

Cooper, Vanessa, Lichtenstein, Sharman and Smith, Ross (2006) Enabling the transfer of information technology support knowledge to enterprise customers using web-based self-service systems : critical success factors from the support organisation perspective, in Unknown (ed.), Proceedings of the 17th Australasian Conference on Information Systems, Adelaide Convention Centre, 6th-8th December 2006, Australasian Conference on Information Systems, Sydney, N.S.W. [E1]
DRO entry for this publication

Dojkovski, Sneza, Lichtenstein, Sharman and Warren, Matthew (2006) Challenges in fostering an information security culture in Australian small and medium sized enterprises, in Remenyi, Dan (eds), ECIW2006 : proceedings of the 5th European conference on Information Warfare and Security, pp. 31-40, Academic Conferences Limited, reading, England [E1]
DRO entry for this publication

UNDISCLOSED* and Lichtenstein, Sharman (2006) Consumer acceptance of third generation mobile value-added services : a survey of Hong Kong consumer perceptions, in Unknown (ed.), Proceedings of the 17th Australasian Conference on Information Systems, Australasian Conference on Information Systems, Sydney, N.S.W. [E1]
DRO entry for this publication

Lichtenstein, Sharman and Brain, Michael Edward (2006) Organisational strategy, structure and culture : influences on organisational knowledge sharing, in Khosrow-Pour, Mehdi (eds), Proceedings of the 2006 Information Resources Management Association International Conference, Idea Group Publishing, Hershey, Pa. [E1]
DRO entry for this publication

Lichtenstein, Sharman and Brain, Michael Edward (2006) Understanding the impact of organisational downsizing on knowledge sharing, in Unknown (ed.), ECIS 2006 : Proceedings of the XIXth European Conference on Information Systems, pp. 1-12, ECIS, Gotegorg, Sweden [E1]
DRO entry for this publication

Lichtenstein, Sharman, Parker, Craig and Hunter, Alexia (2006) Toward an integrative role for intranets : an interpretive case study of intranet-based dynamic knowledge integration in socio-technical networks, in Spencer, S. and Jenkins, A. (eds), ACIS 2006 : Proceedings of the 17th Australasian Conference on Information Systems, pp. 1-10, Australasian Conference on Information Systems, Sydney, N.S.W. [E1]
DRO entry for this publication

Lichtenstein, S. (2006) Associate Editorship of International Journal of Technology Marketing [Z]
no DRO entry yet for this publication

Lichtenstein, S. (2006) International Journal of Networking and Virtual Organisations [Z]
no DRO entry yet for this publication

Lichtenstein, S., Parker, C. and Hunter, A. (2006) 2006 ACIS Best Paper #1 Award [Z]
no DRO entry yet for this publication

Lichtenstein, S. (2006) Member International Editorial Review Board for the International Journal of Technology and Human Interaction [Z]
no DRO entry yet for this publication

2005 School of Information and Business Analytics

Lichtenstein, Sharman, Parker, Craig and Cybulski, Margaret (2005) Email and knowledge creation: supporting inquiring systems and enhancing wisdom, in Coutney, James; Haynes, John and Paradice, David (eds), Inquiring organizations: moving from knowledge management to wisdom, pp. 89-108, Idea Group Publishing, Hershey, Pa. [B1]
DRO entry for this publication

Lichtenstein, Sharman (2005) Development of organizational internet security policy: a holistic approach, in Chen, William W.S. (eds), Statistical methods in computer security, pp. 1-21, Marcel Dekker, New York, N.Y. [B1]
DRO entry for this publication

Lichtenstein, Sharman, Nguyen, Lemai and Hunter, A. (2005) Issues in IT service-oriented requirements engineering, Australasian journal of information systems, vol. 13, no. 1, pp. 176-191, University of Wollongong, Wollongong, N.S.W. [C2]
ERA journal ID: 19280 – Scopus EID: Not tagged
DRO entry for this publication

Cooper, Vanessa, Lichtenstein, Sharman and Smith, Ross (2005) Toward successful knowledge transfer in web-based self-service for information technology services, in Unknown (ed.), PACIS 2005 : IT & value creation : Proceedings of the Ninth Pacific Asia Conference on Information Systems, pp. 506-520, PACIS, Bangkok, Thailand [E1]
DRO entry for this publication

Cooper, Vanessa, Lichtenstein, Sharman and Smith, Ross (2005) Emerging issues in after-sales enterprise information technology support using web-based Self-service systems, in Unknown (ed.), Proceedings of the 16th Australasian Conference on Information Systems (ACIS 2005), Australasian Chapter of the Association for Information Systems, Sydney, N.S.W. [E1]
DRO entry for this publication

Dojkovski, Sneza, Warren, Matthew and Lichtenstein, Sharman (2005) Information security culture in small and medium sized enterprises: a socio-cultural framework, in Pye, Graeme and Warren, Matthew (eds), Protecting the Australian homeland : conference proceedings of [the] 6th Australian Information Warfare & Security Conference, Deakin University, School of Information Systems, Geelong, Vic. [E1]
DRO entry for this publication

Lichtenstein, Sharman and Hunter, Alexia (2005) Receiver influences on knowledge sharing, in Unknown (ed.), ECIS 2005 : Proceedings of the XIIIth European Conference on Information Systems, ECIS, Regensburg, Germany [E1]
DRO entry for this publication

Lichtenstein, Sharman, Nguyen, Lemai and Hunter, Alexia (2005) Emerging issues in IT service management, in Soliman, Khalid S. (eds), Internet and information technology in modern organizations : challenges & answers, proceedings of the 5th international business information management conference, pp. 878-885, International Business Information Management Association, United States of America [E1]
DRO entry for this publication

Lichtenstein, Sharman and Hunter, Alexia (2005) Considering the receiver in knowledge sharing: when the receiver seems ready the sharer appears, in Burstein, Frada and Linger, Henry (eds), ACKMIDS 2004 : Organisational challenges for knowledge management Proceedings of the Australian Conference on Knowledge Management and Intelligent Decision Support, pp. 48-70, Australian Scholarly Publishing, Kew, Vic. [E1]
DRO entry for this publication

Lichtenstein, Sharman and Williamson, Kirsty* (2005) Security, privacy and trust in internet banking adoption: evolving Australian banking consumer attitudes, in Pye, Graeme and Warren, Matthew (eds), Protecting the Australian homeland : conference proceedings of [the] 6th Australian Information Warfare & Security Conference, Deakin University, School of Information Systems, Geelong, Vic. [E1]
DRO entry for this publication

2004 School of Information and Business Analytics

Lichtenstein, Sharman and Parker, Craig (2004) Processes and impacts of knowledge creation in email, in Burstein, Frada and Linger, Henry (eds), ACKMIDS 2003 : Managing knowledge with technology : proceedings of the Australian Conference for Knowledge Management and Intelligent Decision Support, Australian Scholarly Publishing, Kew, Vic. [E1]
DRO entry for this publication

Lichtenstein, Sharman, Williamson, Kirsty* and Sullivan, Jen* (2004) The road to internet banking: understanding emerging customer issues, in Unknown (ed.), CISTM 2004 Conference on Information Science, Technology Management, pp. 1-19, CISTM, Alexandria, Egypt [E1]
DRO entry for this publication

Lichtenstein, Sharman (2004) Knowledge development and creation in email, in Sprague Jr. Ralph H. (ed.), Proceedings of the 37th Annual Hawaii International Conference on System Sciences, pp. 1-10, IEEE Computer Society, Los Alamitos, Calif. [E1]
DRO entry for this publication

Lichtenstein, Sharman, Hunter, A. and Mustard, J. (2004) Utilisation of intranets for knowledge sharing : a socio-technical study, in Unknown (ed.), ACIS 2004 : Proceedings of the 2004 Australasian Conference on Information Systems, pp. 1-12, Australasian Conference on Information Systems, Hobart, Tas. [E1]
DRO entry for this publication

Lichtenstein, Sharman, Nguyen, Lemai and Hunter, Alexia (2004) Issues in IT service-oriented requirements engineering, in Unknown (ed.), AWRE’04 : Ninth Australian Workshop on Requirements Engineering, AWRE, Adelaide, S. Aust. [E1]
DRO entry for this publication

Torlina, Luba and Lichtenstein, Sharman (2004) Integration of knowledge management in virtual groups, in Unknown (ed.), Innovations Through Information Technology, 2004 Information Resources Management Association International Conference, pp. 101-104, IGI Publishing, Hershey, Pa. [E1]
DRO entry for this publication

2003 School of Information and Business Analytics

Cybulski, Jacob, Nguyen, Lemai, Thanasankit, Theerasak* and Lichtenstein, Sharman (2003) Understanding problem solving in requirements engineering : debating creativity with IS practitioners, in Unknown (ed.), PACIS 2003 : Proceedings of the Seventh Pacific Asia Conference on Information Systems, pp. 465-482, University of South Australia, Adelaide, S.Aust. [E1]
DRO entry for this publication

Lichtenstein, Sharman and Swatman, Paula* (2003) Email and knowledge management, in Unknown (ed.), Proceedings of the Seventh Pacific Asia Conference on Information Systems, pp. 803-815, University of South Australia, Adelaide, S. Aust. [E1]
DRO entry for this publication

Lichtenstein, Sharman and Swatman, Paula (2003) Sustainable knowledge management systems: integration, personalisation and contextualisation, in Unknown (ed.), Proceedings of the 11th European Conference on Information Systems, pp. 1-8, ECIS, Naples, Italy [E1]
DRO entry for this publication

Lichtenstein, Sharman, Swatman, P. and Babu, K.* (2003) Adding value to online privacy for consumers: remedying deficiences in online privacy policies with an holistic approach, in Sprague, Jr. Ralph H. (eds), Proceedings of the 37th Annual Hawaii International Conference on System Sciences, pp. 1-10, IEEE Computer Society, Los Alamitos, Calif. [E1]
DRO entry for this publication

Lichtenstein, Sharman, Swatman, P. and Babu, K.* (2003) Trends and guidelines in online privacy policy, in Unknown (ed.), Proceedings for CollECTeR (Europe) 2003, pp. 83-96, Collaborative Electronic Commerce Technology and Research, Galway, Ireland [E1]
DRO entry for this publication

2002 School of Information and Business Analytics

Lichtenstein, Sharman and Swatman, Paula M. C. (2002) Sustainable knowledge management systems : intergration, personalisation and contextualisation, Deakin University School of Information Systems, Geelong, Vic. [A6]
DRO entry for this publication

Lichtenstein, Sharman, Swatman, Paula M.C. and Babu, Kanchan* (2002) Adding value to online privacy for consumers : remedying deficiencies in online privacy policies with an holistic approach, Deakin University School of Information Systems, Geelong, Vic. [A6]
DRO entry for this publication

Lichtenstein, Sharman, Swatman, Paula and Babu, K.* (2002) Effective online privacy policies, in Unknown (ed.), Enabling Organisations and Society Through Information Systems : Proceedings of the Thirteenth Australasian Conference on Information Systems, pp. 723-734, School of Information Systems, Victoria University,, Melbourne, Vic. [E1]
DRO entry for this publication

Lichtenstein, Sharman and Swatman, Paula (2002) The potentialities of focus groups in e-business research : theory validation, in Unknown (ed.), Seeking success in e-business : a multidisciplinary approach, pp. 207-226, Kluwer Academic Publishers, Boston, Mass. [E1]
DRO entry for this publication

Grants and Consultancies

No grants and/or consultancies found or audited – the 2014 HERDC financial return has not been completed or loaded as yet.

Higher Degree by Research Completions supervised by Sharman Lichtenstein

2009

Nicholas Tate
Doctor of Philosophy, Thesis entitled: A Framework for Assessing Certification Schemes for IT Security Professionals.
School of Information and Business Analytics Requires an Internet connection

2007

Vanessa Cooper
Doctor of Philosophy, Thesis entitled: Knowledge Transfer in Enterprise IT Support Provision using Web-Based Self-Service.
School of Information and Business Analytics Requires an Internet connection

Legend:
* Not a member of Deakin University at time of output.

DRO to publications collection last synchronised: Monday 28th July 2014 10:04pm

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23rd July 2011