Research Output for Jan Mattsson
Note: The 2012, 2013 publications have not been audited.
Jump to: Publications | Grants and Consultancies | HDR completions
Jan Mattsson may be from another institution or only recently joined Deakin University.
Publications
2012 External
Holzweber, Markus*, Mattsson, Jan*, Chadee, Doren and Raman, Revti* (2012) How dynamic capabilities drive performance in the Indian IT industry : the role of information and co-ordination, Service industries journal, vol. 32, no. 4, pp. 531-550, Routledge, London, England [C1]
ERA journal ID: 36050 – Scopus EID: Not taggedDRO entry for this publication
2011 External
Holzweber, Markus*, Mattsson, Jan*, Chadee, Doren and Raman, Revti* (2011) Innovation strategy in the Indian IT service industry : user centred issues on innovation, in Sundbo, Jon and Toivonen, Marja (eds), User-based innovation in services, pp. 145-176, Edward Elgar Publishing Limited, Cheltenham, England [B1]
2003 External
Lindsay, Valerie*, Chadee, Doren*, Mattsson, Jan*, Johnston, Robert* and Millett, Bruce* (2003) Relationships, the role of individuals and knowledge flows in the internationalization of service firms, International journal of service industry management, vol. 14, no. 1, pp. 7-35, Emerald Group Publishing, Bingley, England [C1.1]
ERA journal ID: 19799 – Scopus EID: 2-s2.0-0037250381
Citation counts:Scopus - 21,
Thomson - 21
1998 External
Chadee, Doren D.* and Mattsson, Jan* (1998) Do service and merchandise exporters behave and perform differently? : a New Zealand investigation, European journal of marketing, vol. 32, no. 9/10, pp. 830-842, Emerald Group Publishing, Bingley, England [C1.1]
ERA journal ID: 19792 – Scopus EID: Not tagged1996 External
Chadee, Doren, D.* and Mattson, Jan* (1996) An empirical assessment of customer satisfaction in tourism, Service industries journal, vol. 16, no. 3, pp. 305-320, Routledge, Abingdon, England [C1.1]
ERA journal ID: 36050 – Scopus EID: Not tagged1995 External
Chadee, Doren* and Mattsson, Jan* (1995) Measuring customer satisfaction in tourist service encounters, Journal of travel and tourism marketing, vol. 4, no. 4, pp. 97-107, Routledge, Philadelphia, P. A. [C1.1]
ERA journal ID: 19711 – Scopus EID: Not tagged
Grants and Consultancies
No grants and/or consultancies found or audited – the 2012 HERDC financial return has not been completed or loaded as yet.
Higher Degree by Research Completions supervised by Jan Mattsson
No completions found or audited.
- Legend:
- * Not a member of Deakin University at time of output.
DRO to publications collection last synchronised: Thursday 23rd May 2013 10:04pm
