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Deakin Research

Research Output for Jan Mattsson

Note: The 2012, 2013, 2014 publications have not been audited.

Jump to: Publications | Grants and Consultancies | HDR completions

Jan Mattsson may be from another institution or only recently joined Deakin University.

Publications

2012 External

Holzweber, Markus*, Mattsson, Jan*, Chadee, Doren and Raman, Revti* (2012) How dynamic capabilities drive performance in the Indian IT industry : the role of information and co-ordination, Service industries journal, vol. 32, no. 4, pp. 531-550, Routledge, London, England [C1]
ERA journal ID: 36050 – Scopus EID: Not tagged
Citation counts: Thomson - 1
DRO entry for this publication

2011 External

Holzweber, Markus*, Mattsson, Jan*, Chadee, Doren and Raman, Revti* (2011) Innovation strategy in the Indian IT service industry : user centred issues on innovation, in Sundbo, Jon and Toivonen, Marja (eds), User-based innovation in services, pp. 145-176, Edward Elgar Publishing Limited, Cheltenham, England [B1]
DRO entry for this publication

McColl, Rod* and Mattsson, Jan* (2011) Common mistakes in designing and implementing service guarantees, Journal of services marketing, vol. 25, no. 6, pp. 451-461, Emerald, Bingley, England [C1.1]
ERA journal ID: 19839 – Scopus EID: 2-s2.0-80053059109
Citation counts: Scopus - 2, Thomson - 1
DRO entry for this publication

2010 External

Holzweber, Markus*, Chadee, Doren*, Raman, Revti* and Mattsson, Jan* (2010) Innovation strategy in the Indian IT service industry : current management thinking, in Unknown (ed.), RESER 2010 : Proceedings of the 20th Resilience of the Global Service Economy Conference 2010, RESER, Gothenburg, Sweden [E2.1]
DRO entry for this publication

2003 External

Lindsay, Valerie*, Chadee, Doren*, Mattsson, Jan*, Johnston, Robert* and Millett, Bruce* (2003) Relationships, the role of individuals and knowledge flows in the internationalization of service firms, International journal of service industry management, vol. 14, no. 1, pp. 7-35, Emerald Group Publishing, Bingley, England [C1.1]
ERA journal ID: 19799 – Scopus EID: 2-s2.0-0037250381
Citation counts: Scopus - 54, Thomson - 23
DRO entry for this publication

1998 External

Chadee, Doren D.* and Mattsson, Jan* (1998) Do service and merchandise exporters behave and perform differently? : a New Zealand investigation, European journal of marketing, vol. 32, no. 9/10, pp. 830-842, Emerald Group Publishing, Bingley, England [C1.1]
ERA journal ID: 19792 – Scopus EID: Not tagged
DRO entry for this publication

1996 External

Chadee, Doren D.* and Mattson, Jan* (1996) An empirical assessment of customer satisfaction in tourism, Service industries journal, vol. 16, no. 3, pp. 305-320, Routledge, Abingdon, England [C1.1]
ERA journal ID: 36050 – Scopus EID: Not tagged
Citation counts: Thomson - 36
DRO entry for this publication

1995 External

Chadee, Doren* and Mattsson, Jan* (1995) Measuring customer satisfaction in tourist service encounters, Journal of travel and tourism marketing, vol. 4, no. 4, pp. 97-107, Routledge, Philadelphia, P. A. [C1.1]
ERA journal ID: 19711 – Scopus EID: Not tagged
DRO entry for this publication

Chadee, Doren* and Mattsson, Jan* (1995) Customer satisfaction in tourist service encounters, in Grant, K. and Walker, Ian (eds), Proceedings of the seventh bi-annual World Marketing Congress, Melbourne, Australia, July 6-10, 1995, p. 146, Monash University, Melbourne, Vic. [E2.1]
DRO entry for this publication

Chadee, Doren* and Mattsson, Jan* (1995) Relationship quality in service encounters : the effects on satisfaction, in Grant, K. and Walker, Ian (eds), WMC 1995 : Proceedings of the seventh bi-annual World Marketing Congress, Melbourne, Australia, July 6-10, 1995, Monash University, Melbourne, Vic. [E2.1]
DRO entry for this publication

Grants and Consultancies

No grants and/or consultancies found or audited – the 2014 HERDC financial return has not been completed or loaded as yet.

Higher Degree by Research Completions supervised by Jan Mattsson

No completions found or audited.

Legend:
* Not a member of Deakin University at time of output.

DRO to publications collection last synchronised: Monday 1st September 2014 10:04pm

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23rd July 2011