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Smith, Ross, Mackay, David, Altmann, Graeme and Merlo, Lucas (2007) The application of soft systems methodology to supply chain management, in Wang, William Y. C.; Heng, Michael S. H. and Chau, Patrick Y. K. (eds), Supply chain management issues in the new era of collaboration and competition, pp. 254-285, Idea Group Publishing, Hershey, Pa. [B1]
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