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Note: The 2012, 2013, 2014 publications have not been audited.
McQuilken, Lisa and Perry, Anna (2007) The influence of locus of attribution, level of employee authority and employee concern on consumers postrecovery evaluations, in Thyne, Maree; Deans, Kenneth and Gnoth, Juergen (eds), ANZMAC 2007 : 3Rs, reputation responsibility relevance, pp. 2745-2752, University of Otago, School of Business, Dept. of Marketing, Dunedin, New Zealand [E1]
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DRO to publications collection last synchronised: Saturday 22nd November 2014 10:04pm