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Note: The 2012, 2013, 2014 publications have not been audited.
McQuilken, Lisa and Perry, Anna (2007) The influence of locus of attribution, level of employee authority and employee concern on consumers postrecovery evaluations, in Thyne, Maree; Deans, Kenneth and Gnoth, Juergen (eds), ANZMAC 2007 : 3Rs, reputation responsibility relevance, pp. 2745-2752, University of Otago, School of Business, Dept. of Marketing, Dunedin, New Zealand [E1]
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No completions found or audited.
DRO to publications collection last synchronised: Thursday 17th April 2014 10:04pm