Research Services Division

Deakin Research

Research Output for Marcin Pont

Note: The 2012, 2013, 2014 publications have not been audited.

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Publications

2005 Deakin Graduate School of Business

Pont, Marcin and McQuilken, Lisa (2005) An empirical investigation of customer satisfaction and loyalty across two divergent bank segments, Journal of financial services marketing, vol. 9, no. 4, pp. 344-359, Henry Stewart Publications, London, England [C1]
ERA journal ID: 19815 – Scopus EID: Not tagged
DRO entry for this publication

Pont, Marcin and Shaw, Robin (2005) Operationalising the balanced scorecard : an initial analysis of factor structure, in Purchase, Sharon (eds), ANZMAC 2005 : Broadening the boundaries, conference proceedings, pp. 1-8, ANZMAC, Dunedin, N.Z. [E1]
DRO entry for this publication

2004 Deakin Graduate School of Business

Pont, Marcin, Berry, Simon, Adam, Stewart and Shaw, Robin (2004) Marketing research and its value: the experience of Australian organisations, Australasian journal of market research, vol. 12, no. 1, pp. 9-21, Australian Market & Social Research Society, North Sydney, N.S.W. [C1]
ERA journal ID: 40427 – Scopus EID: Not tagged
DRO entry for this publication

Pont, Marcin and Shaw, Robin N. (2004) The MORTN market orientation instrument - an empirical analysis, in Fullerton, Sam and Moore, David (eds), International business trends contemporary readings 2004 Edition, pp. 269-276, Academy of Business Administration, London, England [E1]
DRO entry for this publication

Pont, M. and Shaw, Robin (2004) Measuring marketing performance: comparing the literature with the perspective of business executives, in Neely, Andy; Kennerley, Mike and Walters, Angela (eds), Papers from the Fourth International Conference on Performance Measurement and Management PMA 2004, pp. 835-842, Cranfield School of Management, Cranfield, England [E1]
DRO entry for this publication

2003 Deakin Graduate School of Business

McQuilken, Lisa and Pont, Marcin (2003) The relationship between individual dimensions of service quality and service loyalty within the Australian banking industry: an empirical investigation of retirees and university students, The journal of current research in global business, vol. 5, no. 7, pp. 71-83, Delaware State University, Delaware, Ill. [C1]
ERA journal ID: Not matching ERA journal list
DRO entry for this publication

Pont, Marcin and Shaw, Robin (2003) Measuring marketing performance: a critique of empirical literature, in Kennedy, Rachel (eds), ANZMAC 2003 : a celebrations of Ehrenberg and Bass : marketing discoveries, knowledge and contribution, conference proceedings, pp. 2064-2073, ANZMAC, Dunedin, N.Z. [E1]
DRO entry for this publication

2002 School of Management and Marketing

Berry, Simon, Pont, Marcin, Adam, Stewart and Shaw, Robin (2002) Developing and testing a model of knowledge utilisation through marketing research, in Shaw, R.; Adam, S. and McDonald, H. (eds), ANZMAC 2002 : Proceedings of the Australian and New Zealand Marketing Academy Conference 2002, pp. 3361-3367, ANZMAC, Geelong, Vic. [E1]
DRO entry for this publication

Pont, Marcin and McQuilken, Lisa (2002) Testing the Fit of the BANKSERV model to BANKPERF data, in Shaw, Robin N.; Adam, Stewart and McDonald, Health (eds), Proceedings of the Australian and new Zealand Marketing Academy Conference 2002, pp. 861-867, ANZMAC, Dunedin, N.Z. [E1]
DRO entry for this publication

Pont, Marcin and McQuilken, Lisa (2002) Testing the factor structure of the behavioral-intentions battery: an empirical study of the Australian banking industry, in Shaw, Robin N.; Adam, Stewart and McDonald, Health (eds), Proceedings of the Australian and New Zealand Marketing Academy Conference 2002, pp. 2901-2907, ANZMAC, Dunedin, N.Z. [E1]
DRO entry for this publication

Grants and Consultancies

No grants and/or consultancies found or audited – the 2014 HERDC financial return has not been completed or loaded as yet.

Higher Degree by Research Completions supervised by Marcin Pont

No completions found or audited.

Legend:
* Not a member of Deakin University at time of output.

DRO to publications collection last synchronised: Wednesday 23rd July 2014 10:04pm

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23rd July 2011