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Note: The 2012, 2013 publications have not been audited.
Salha, R., McQuilken, Lisa and Shaw, Robin (2003) Service guarantees and customer satisfaction: an empirical study of guarantee type and service experience, in Byles, Charles M. (eds), Proceedings of the ... conference : selected papers and notes, pp. 206-214, Center for International Business, Warrensburg, Mo. [E1]
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DRO to publications collection last synchronised: Sunday 8th December 2013 10:04pm