Research Services Division

Deakin Research

Research Output for Ross Smith

Note: The 2012, 2013, 2014 publications have not been audited.

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Publications

2011 External

Cooper, Vanessa*, Lichtenstein, Sharman and Smith, Ross* (2011) Key challenges for delivering web-based IT support services : the provider perspective, in Scupola, Ada (eds), Developing technologies in E-Services, self-services and mobile communication new concepts, pp. 30-50, Information Science Reference, Hershey Pa. [B1]
DRO entry for this publication

2009 External

Cooper, Vanessa A.*, Lichtenstein, Sharman and Smith, Ross* (2009) Web-based self-service systems for managed IT support: service provider perspectives of stakeholder-based issues, in Oliver, Dave; Romm Livermore, Celia and Sudweeks, Fay (eds), Self-service in the internet age : expectations and experiences, pp. 231-255, Springer, London, England [B1]
DRO entry for this publication

Cooper, Vanessa*, Lichtenstein, Sharman and Smith, Ross* (2009) Successful web-based IT support services : service provider perceptions of stakeholder-oriented challenges, International journal of e-services and mobile applications, vol. 1, no. 1, pp. 1-19, IGI Publishing, Hershey, Pa. [C1]
ERA journal ID: 124782 – Scopus EID: Not tagged
DRO entry for this publication

2008 External

Koeglreiter, G., Torlina, L. and Smith, R.* (2008) Reaching beyond the boundaries, in Kimble, Chris; Hildreth, Paul and Bourdon, Isabelle (eds), Communities of practice : creating learning environments for educators, volume 1, pp. 163-189, IAP - Information Age Publishing, Charlotte, N.C. [B1]
DRO entry for this publication

Smith, Ross*, Mackay, David, Holt, Dale and Challis, Di* (2008) Expanding the realm of best practices in cooperative industry-based learning in information systems and information technology : an inter-institutional investigation in Australian higher education, Asia-Pacific journal of Cooperative Education, vol. 9, no. 1, pp. 73-80, New Zealand Association for Cooperative Education, Hamilton, N. Z. [C1]
ERA journal ID: 40227 – Scopus EID: Not tagged
DRO entry for this publication

Koeglreiter, Gerlinde, Torlina, Luba and Smith, Ross* (2008) Bridging thought worlds of an academic CoP and IT support, in Mills, Annette and Huff, Sid (eds), ACIS2008 : Creating the future : transforming research into practice : Proceedings of the 19th Australasian Conference on Information Systems, pp. 502-512, ACIS, Christchurch, New Zealand [E1]
DRO entry for this publication

Koeglreiter, Gerlinde, Smith, Ross* and Torlina, Luba (2008) Knowledge interfaces : an informal CoP faced with formal boundaries, in Burstein, Frada and Linger, Henry (eds), ACKMIDS 2006 : Integrating "doing" and "thinking" : knowledge management as reflective practice, pp. 164-179, Australian Scholarly Publishing, Melbourne, Vic. [E1]
DRO entry for this publication

Unnithan, Chandana, Smith, R.* and Fraunholz, Bardo (2008) Developing a process model for deployment of radion frequency identification technology (RFID) in hospitals : an action research framework, in Weghorn, Hans and Abraham, Ajith P. (eds), MCCSIS 2008 : Proceedings of the IADIS International Conference INFORMATICS 2008, pp. 43-50, IADIS, Amsterdam, The Netherlands [E1]
DRO entry for this publication

2007 School of Information and Business Analytics

Smith, Ross, Mackay, David, Altmann, Graeme and Merlo, Lucas (2007) The application of soft systems methodology to supply chain management, in Wang, William Y. C.; Heng, Michael S. H. and Chau, Patrick Y. K. (eds), Supply chain management issues in the new era of collaboration and competition, pp. 254-285, Idea Group Publishing, Hershey, Pa. [B1]
DRO entry for this publication

Mackay, David and Smith, Ross (2007) Engaging industry to enhance university eduction in ICT, Information Age, vol. April/May, pp. 60-61, Strategic Publishing Group, Sydney, N.S.W. [C3]
ERA journal ID: Not matching ERA journal list
DRO entry for this publication

Reyes, W., Smith, R. and Fraunholz, Bardo (2007) Agile approaches to software maintenance : an exploratory study of practitioner views, in Khosrow-Pour, Mehdi (eds), Managing worldwide operations and communications with information technology : 2007 Information Resources Management Association International Conference, Vancouver, British Columbia, Canada May 19-23, 2007, pp. 265-269, IGI Publishing, Hershey, PA [E1]
DRO entry for this publication

Unnithan, Chandana, Smith, R. and Fraunholz, Bardo (2007) Critical success factors for mobile CRM: a research framework, in Khosrow-Pour, Mehdi (eds), Managing Worldwide Operations and Communications with Information Technology, Volume 1, 2007 Information Resources Management Association International Conference, pp. 261-264, IGI Publishing, Hershey, PA [E1]
DRO entry for this publication

2007 External

Challis, Di*, Smith, Ross*, Mackay, David and Holt, Dale (2007) Conceptualising best practices in cooperative industry-based learning in information systems and information technology: an inter-institutional investigation in Australian higher education, in Meng-Hwa, Er (eds), 15th World Conference on Cooperative Education, World Association for Cooperative Education, Singapore [E1]
DRO entry for this publication

Cooper, Vanessa A.*, Lichtenstein, Sharman and Smith, Ross* (2007) Understanding knowledge transfer in web-based B2B IT support, in Toleman, Mark; Cater-Steel, Aileen and Roberts, David (eds), ACIS2007 Toowoomba 5 to 7 December 2007 : proceedings of the 18th Australasian conference on information systems, pp. 17-27, University of Southern Queensland, Toowoomba, Qld. [E1]
DRO entry for this publication

Cooper, Vanessa*, Lichtenstein, Sharman and Smith, Ross* (2007) Enabling successful web-based information technology support for enterprise customers: a service provider perspective of stakeholder-based issues, in Unknown (ed.), 20th Bled eConference eMergence: Merging and Emerging Technologies, Processes and Institutions Conference Proceedings, pp. 1-14, University of Maribor, Bled, Slovenia [E1]
DRO entry for this publication

2006 School of Information and Business Analytics

Cooper, Vanessa, Lichtenstein, Sharman and Smith, Ross (2006) Knowledge transfer in enterprise information technology support using web-based self-service systems, International journal of technology marketing, vol. 1, no. 2, pp. 145-170, Inderscience Publishers, Olney, England [C1]
ERA journal ID: 41317 – Scopus EID: Not tagged
DRO entry for this publication

Koeglreiter, Gerlinde, Smith, Ross and Torlina, Luba (2006) The role of informal groups in organisational knowledge work : understanding an emerging community of practice, International journal of knowledge management, vol. 2, no. 1, pp. 6-23, Idea Group Publishing, Hershey, Pa. [C1]
ERA journal ID: 17951 – Scopus EID: Not tagged
DRO entry for this publication

Smith, Ross, Mackay, David, Challis, Di and Holt, Dale (2006) Seeking industry perspectives to enhance experiential education in university-industry partnerships: going beyond mere assumptions, Asia-Pacific journal of cooperative education, vol. 7, no. 2, pp. 1-9, Asia-Pacific Journal of Co-operative Education, Hamilton, New Zealand [C1]
ERA journal ID: 40227 – Scopus EID: Not tagged
DRO entry for this publication

Cooper, Vanessa, Lichtenstein, Sharman and Smith, Ross (2006) Enabling the transfer of information technology support knowledge to enterprise customers using web-based self-service systems : critical success factors from the support organisation perspective, in Unknown (ed.), Proceedings of the 17th Australasian Conference on Information Systems, Adelaide Convention Centre, 6th-8th December 2006, Australasian Conference on Information Systems, Sydney, N.S.W. [E1]
DRO entry for this publication

Nguyen, Linh, Fraunholz, Bardo, Salzman, Scott and Smith, Ross (2006) Students' performance and perception linked to the use of group and audience response systems (GARS) in large classes, in Swatman, Paula and Cooper, Joan (eds), Proceedings of the 2006 CollECTeR Conference on eCommerce, University of South Australia, Adelaide, S.A. [E1]
DRO entry for this publication

2005 School of Information and Business Analytics

Keller, Susan, Smith, Ross, Howard, Steve* and Carroll, Jennie* (2005) Altered images : the relations between design representations and design practice, Australasian journal of information systems, vol. 12, no. 2, pp. 164-177, University of Canberra, Canberra, A.C.T [C2]
ERA journal ID: 19280 – Scopus EID: Not tagged
DRO entry for this publication

Kuruppuarachchi, Palitha*, Mandal, Purnendu* and Smith, Ross (2005) Recipe for success: an integrated approach, Australian project manager, vol. 25, no. 2, pp. 15-17, Banksia Media Group Pty Limited, Wahroonga, N.S.W. [C3]
ERA journal ID: Not matching ERA journal list
DRO entry for this publication

Mackay, David, Smith, Ross and Holt, Dale (2005) Workplace learning growing leadership on the job, Information Age, vol. April/May, pp. 55-56, IDG Communications, Sydney, N.S.W. [C3]
ERA journal ID: Not matching ERA journal list
DRO entry for this publication

Cooper, Vanessa, Lichtenstein, Sharman and Smith, Ross (2005) Toward successful knowledge transfer in web-based self-service for information technology services, in Unknown (ed.), PACIS 2005 : IT & value creation : Proceedings of the Ninth Pacific Asia Conference on Information Systems, pp. 506-520, PACIS, Bangkok, Thailand [E1]
DRO entry for this publication

Cooper, Vanessa, Lichtenstein, Sharman and Smith, Ross (2005) Emerging issues in after-sales enterprise information technology support using web-based Self-service systems, in Unknown (ed.), Proceedings of the 16th Australasian Conference on Information Systems (ACIS 2005), Australasian Chapter of the Association for Information Systems, Sydney, N.S.W. [E1]
DRO entry for this publication

Koeglreiter, G., Smith, R. and Torlina, Luba (2005) Identification of an emerging communicy of practice in a knowledge workplace, in Burstein, Frada and Linger, Henry (eds), Australian Conference on Knowledge Management and Intelligent Decision Support 2006, Melbourne Australia, pp. 187-208, Monash University, Melbourne, Vic. [E1]
DRO entry for this publication

Mackay, David, Smith, Ross, Challis, Di and Holt, Dale (2005) Beyond assumptions: seeking industry perspectives to enhance experiential education in university-industry partnerships, in Roy, Denis (eds), 14th World Conference on Cooperative Education, Northern University, Boston, MA [E1]
DRO entry for this publication

2004 School of Information and Business Analytics

Holt, Dale, Mackay, David and Smith, Ross (2004) Developing professional expertise in the knowledge economy: integrating industry-based learning with the academic curriculum in the field of information technology, Asia-Pacific journal of cooperative education, vol. 5, no. 2, pp. 1-8, APJCE, Hamilton, New Zealand [C1]
ERA journal ID: 40227 – Scopus EID: Not tagged
DRO entry for this publication

Crofts, Merete, Smith, Ross and Fraunholz, Bardo (2004) Global software development : the next RE frontier?, in Nguyen, Lemai; Armarego, Jocelyn and Swatman, Paul A. (eds), AWRE'04 : Proceedings of the 9th Australian Workshop on Requirements Engineering, pp. 12.1-12.12, University of South Australia, Adelaide, S. Aust. [E1]
DRO entry for this publication

Keller, Susan, Smith, Ross, Howard, Steve* and Carroll, Jennie* (2004) Altered images : the relations between design representations and design practice, in Unknown (ed.), Proceedings, Australasian Conference on Information Systems : 15th annual ACIS Conference, Hobart, Tasmania, December 1-3, 2004, pp. 1-11, Australasian Conference on Information Systems, Hobart, Tas. [E1]
DRO entry for this publication

MacDonald, R. and Smith, R. (2004) Towards interface specification and design guidelines to raise user awareness of application security, in Swatman (ed.), AWRE 2004 : 9th Australian Workshop on Requirements Engineering Conference Proceedings, AWRE, Adelaide, S.Aust. [E1]
DRO entry for this publication

2003 School of Information and Business Analytics

Hill, B. and Smith, R. (2003) An investigation of the development of navigation design guidelines for online educational applications delivery to a primary school audience, in Lethbridge, Nick (eds), 14th Australasian Conference on Information Systems 2003, Perth, Western Australia, 26-28 November, 2003 : delivering IT and e-business value in networked environments, pp. 1-11, We-B Centre, Edith Cowan University, Joondalup, W.A. [E1]
DRO entry for this publication

Holt, Dale, Mackay, David and Smith, Ross (2003) Educating for professional capability in the field of information technology: integrating industry-based learning with the academic curriculum, in Roeters, Annette (eds), Proceedings of the 13th World Conference on Cooperative Education, pp. 1-15, World Association for Cooperative Education, Rotterdam, The Netherlands [E1]
DRO entry for this publication

2002 School of Information and Business Analytics

Gencoglu, Gulender, Altmann, Graeme, Smith, Ross and Mackay, David (2002) Using soft systems methodology to address supply chain management problems, AJIS. Australian journal of information systems., vol. 9, no. 2, pp. 49-56, University of Wollongong, Wollongong, N.S.W. [C1]
ERA journal ID: 19280 – Scopus EID: Not tagged
DRO entry for this publication

Kuruppuarachchi, Palitha R.*, Mandal, Purnendu* and Smith, Ross (2002) IT project implementation strategies for effective changes : a critical review, Logistics information management, vol. 15, no. 2, pp. 126-137, Emerald Goup Publishing, Bingley, England [C1]
ERA journal ID: Not matching ERA journal list
DRO entry for this publication

King, Gerard and Smith, Ross (2002) An exploratory comparison between SSM and soft SD approaches to a consultancy workshop, in Ledington, Paul and Ledington, Jeannie (eds), Management approaches to complex systems: proceedings of the Australian & New Zealand Systems Conference, 10-12 December 2003, Mooloolaba, Queensland, pp. 249-265, Praxis Education, Quinns's Rocks, W.A [E1]
DRO entry for this publication

Smith, Ross, Mackay, David, Altmann, Graeme and Gencoglu, Gulender (2002) Using SSM to improve supply chain effectiveness, in West, Daune; Ragsdell, Gillian and Wilby, Jennifer (eds), Proceedings of the Seventh International Conference of the UK Systems Society on Systems Theory and Practice in the Knowledge Age, pp. 87-96, Kluwer Academic/Plenum Publishers, New York, N.Y. [E1]
DRO entry for this publication

Cybulski, Jacob, Nguyen, Lemai, Lamp, John and Smith, Ross (2002) AWRE 2002 : The seventh Australian Workshop on Requirements Engineering : proceedings, in Cybulski, Jacob; Nguyen, Lemai; Lamp, John and Smith, Ross (eds), Deakin University, Deakin University, School of Information Systems [E4]
DRO entry for this publication

2001 School of Information and Business Analytics

Fabre, J.*, Howard, S.* and Smith, R. (2001) Designing the temporal aspects of the user interface: Views from the coal face, Journal of research and practice in information technology, vol. 33, no. 1, pp. 54-67, Australian Computer Society, Sydney, NSW [C1]
ERA journal ID: 17766 – Scopus EID: 2-s2.0-33747272935
Citation counts: Scopus - 1
DRO entry for this publication

Gencoglu, Gulender, Altmann, Graeme, Smith, Ross and Mackay, David (2001) Using soft systems methodology to address supply chain management problems-proof of concept, in Hutchinson, William and Warren, Matthew (eds), Systems in management, 7th annual ANZSYS Conference 2001, Perth, Western Australia 27 & 28 November, 2001 : the relevance of systems thinking in the contemporary world : proceedings, pp. 40-50, Edith Cowan University, School of Management Information Systems, We-B Centre, Churchlands, W.A. [E1]
DRO entry for this publication

Hodges, Kathryn, Joyce, Phil* and Smith, Ross (2001) Information systems development contracts : An exploratory study of Australian legal pratitioners' and information systems professionals' perceptions, in Unknown (ed.), PACIS 2001 : Proceedings of The Pacific Asia Conference on Information Systems 2001, pp. 336-350, PACIS, Seoul, South Korea [E1]
DRO entry for this publication

2000 School of Information and Business Analytics

Fabre, J.*, Howard, S.* and Smith, R. (2000) Designing time at the user interface, Behaviour and Information Technology, vol. 0, no. 0, pp. 451-463, Taylor & Francis Group, London [C1]
ERA journal ID: 13440 – Scopus EID: Not tagged
no DRO entry yet for this publication

Houlihan, P.*, Smith, R. and Watson, R.* (2000) Knowledge Representation within Soft Systems Methodology: Some Observations on the Application of Nonmonotonic Logic to Soft System Methodologies Models, in Gable & Vitale (eds), Proceedings of the 11th Australasian Conference on Information Systems, pp. 1-12, Queensland University of Technology, Brisbane, Australia [E1]
no DRO entry yet for this publication

James, J.*, Anh, H.* and Smith, R. (2000) A Framework to place Cross-cultural Case Study Research in an Information Systems Action Research Context, in Altmann, Lamp, Love, Mandal, Smith & Warren (eds), Proceedings of the 1st International Conference on Systems Thinking in Management, pp. 269-275, Deakin University, Geelong, Australia [E1]
no DRO entry yet for this publication

Kuruppuarachchi, P.*, Mandal, P.* and Smith, R. (2000) Technology Introduction in a Systemic Context for IT Project Success, in Altmann, Lamp, Love, Mandal, Smith & Warren (eds), Proceedings of the 1st International Conference on Systems Thinking in Management, pp. 329-334, Deakin University, Geelong, Australia [E1]
no DRO entry yet for this publication

1999 School of Information and Business Analytics

Calway, B.* and Smith, R. (1999) Discourse Strategies Model: An initial phase for discovery of the fact-based statements from descriptive texts, Australian Journal of Information Systems, vol. 0, no. 0, pp. 3-18, Department of Information Systems,Wollongong University & Monash University, University of Wollongong & Monash University [C1]
ERA journal ID: 19280 – Scopus EID: Not tagged
no DRO entry yet for this publication

James, J.* and Smith, R. (1999) A Systematic Approach To Tracking the Process and Outcomes of Action Learning in Research and Consultancy, in Hope & Yoong (eds), 10th Australasian Conference on Information Systems, pp. 423-434, Victoria University of Wellington, NZ, Wellington, New Zealand [E1]
no DRO entry yet for this publication

Grants and Consultancies

No grants and/or consultancies found or audited – the 2014 HERDC financial return has not been completed or loaded as yet.

Higher Degree by Research Completions supervised by Ross Smith

2002

Palitha Kuruppuarachachi
Doctor of Technology, Thesis entitled: Towards Managing User Resistance in Large ICT Projects.
School of Engineering Requires an Internet connection

Legend:
* Not a member of Deakin University at time of output.

DRO to publications collection last synchronised: Thursday 23rd October 2014 10:04pm

Deakin University acknowledges the traditional land owners of present campus sites.

23rd July 2011