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Trifa, Debra and McQuilken, Lisa (2001) The impact of service intangibility on consumer service quality expectations, in Chetty, Sylvie and Collins, Brett (eds), Proceedings of the Australian and New Zealand Marketing Academy Conference 2001., pp. 1-7, Australian and New Zealand Academy of Marketing, Auckland, N.Z. [E1]
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DRO to publications collection last synchronised: Monday 26th January 2015 10:04pm