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Trifa, Debra and McQuilken, Lisa (2001) The impact of service intangibility on consumer service quality expectations, in Chetty, Sylvie and Collins, Brett (eds), Proceedings of the Australian and New Zealand Marketing Academy Conference 2001., pp. 1-7, Australian and New Zealand Academy of Marketing, Auckland, N.Z. [E1]
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No grants and/or consultancies found or audited – the 2014 HERDC financial return has not been completed or loaded as yet.
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DRO to publications collection last synchronised: Thursday 18th September 2014 10:04pm