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Note: The 2012, 2013 publications have not been audited.
Trifa, Debra and McQuilken, Lisa (2001) The impact of service intangibility on consumer service quality expectations, in Chetty, Sylvie and Collins, Brett (eds), Proceedings of the Australian and New Zealand Marketing Academy Conference 2001., pp. 1-7, Australian and New Zealand Academy of Marketing, Auckland, N.Z. [E1]
DRO entry for this publication
No grants and/or consultancies found or audited – the 2013 HERDC financial return has not been completed or loaded as yet.
No completions found or audited.
DRO to publications collection last synchronised: Monday 9th December 2013 10:04pm