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Trifa, Debra and McQuilken, Lisa (2001) The impact of service intangibility on consumer service quality expectations, in Chetty, Sylvie and Collins, Brett (eds), Proceedings of the Australian and New Zealand Marketing Academy Conference 2001., pp. 1-7, Australian and New Zealand Academy of Marketing, Auckland, N.Z. [E1]
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DRO to publications collection last synchronised: Friday 19th December 2014 10:04pm