Research Services Division

Deakin Research

2004 Deakin Graduate School of Business Research Output

Note: The 2012, 2013, 2014 publications have not been audited.

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Publications

Hazari, Bharat R. and Sgro, Pasquale (2004) Tourism, trade and national welfare, Elsevier, Boston, Mass [A1]
DRO entry for this publication

Malhotra, Naresh K.*, Hall, John, Shaw, M.* and Oppenheim, Peter* (2004) Essentials of marketing research : an applied orientation, Pearson Education Australia, Frenchs Forest, NSW [A2]
DRO entry for this publication

Hall, John, Kidd, Jeffrey* and Ali, Shameem* (2004) Marketing insights : a student guide to marketing, Pearson Education Australia, Frenchs Forest, N.S.W. [A3]
DRO entry for this publication

Underhill, Elsa (2004) Working under labour hire arrangements: the experience and views of Victorian labour hire employees, Victorian Trades Hall Council, Melbourne, Vic [A6]
DRO entry for this publication

Rodwell, John (2004) Making call centres strategic : Findings from the call/(contact) centre management research project, Call/(Contact) Centre Management Research Project [A6.1]
DRO entry for this publication

Castleman, Tanya (2004) Small businesses as social formations : diverse rationalities in the context of e-business adoption, in Al-Qirim, Nabeel A. Y. (eds), Electronic commerce in small to medium-sized enterprises : frameworks, issues and implications, pp. 31-51, Idea Group Publishing, Hershey, Pa. [B1]
DRO entry for this publication

Castleman, Tanya and Cavill, Marina (2004) Providing information for business: government strategy for the online world, in Corbitt, Brian J. and Al-Qirim, Nabeel A.Y. (eds), E-business, e-government and small and medium-sized enterprises: opportunities and challenges, pp. 269-286, Idea Group Publishing, Hershey, Pa. [B1]
DRO entry for this publication

Adam, Stewart and Shaw, Robin (2004) Small business peceptions of online marketing research, Australasian journal of market research, vol. 12, no. 1, pp. 22-32, Market Research Society of Australia, North Sydney, N.S.W. [C1]
ERA journal ID: 40427 – Scopus EID: Not tagged
DRO entry for this publication

Barker, Sunita and Hartel, Charmine E.J. (2004) Intercultural service encounters : an exploratory study of customer experiences, Cross cultural management : an international journal, vol. 11, no. 1, pp. 3-14, Emerald Goup Publishing, Bingley, England [C1]
ERA journal ID: 36084 – Scopus EID: Not tagged
DRO entry for this publication

Chao, Chi-Chur*, Hazari, Bharat R. and Sgro, Pasquale M. (2004) Tourism, globalization, social externalities, and domestic welfare, Research in international business and finance, vol. 18, no. 2, pp. 141-149, Elsevier, Greenwich, Conn. [C1]
ERA journal ID: 19591 – Scopus EID: 2-s2.0-3442898880
Citation counts: Scopus - 7
DRO entry for this publication

Darbyshire, Penny* and McDonald, Heath (2004) Choosing response scale labels and length: guidance for researchers and clients, Australasian journal of market research, vol. 12, no. 2, pp. 17-26, Australian Market & Social Research Society, North Sydney, N.S.W. [C1]
ERA journal ID: 40427 – Scopus EID: Not tagged
DRO entry for this publication

Fisher, G.* and Hartel, Charmine (2004) Evidence for crossvergence in the perception of task and contextual performance : a study of western expatriates working in Thailand, Cross cultural management, vol. 11, no. 2, pp. 3-15, Emerald Group Publishing, West Yorkshire, England [C1]
ERA journal ID: 36084 – Scopus EID: Not tagged
DRO entry for this publication

Fowler, Danielle*, Swatman, Paul* and Castleman, Tanya (2004) A proposed smart-card solution for Australian health services : the problems encountered, Journal of electronic commerce in organizations, vol. 2, no. 4, pp. 89-100, Idea Group Publishing, Hershey, Pa. [C1]
ERA journal ID: 31243 – Scopus EID: Not tagged
DRO entry for this publication

Fujimoto, Yuka and Hartel, Charmine (2004) Culturally specific prejudices: interpersonal prejudices of individualists and intergroup prejudices of collectivists, Cross cultural management, vol. 11, no. 3, pp. 54-69, Barmarick Publications, Hull, England [C1]
ERA journal ID: 36084 – Scopus EID: Not tagged
DRO entry for this publication

Fujimoto, Yuka, Hartel, Charmine and Hartel, Günter* (2004) A field test of the diversity-openness moderator model in newly formed groups: openness to diversity affects group decision effectiveness and interaction patterns, Cross cultural management, vol. 11, no. 4, pp. 4-16, Barmarick Publications, Hull, England [C1]
ERA journal ID: 36084 – Scopus EID: Not tagged
DRO entry for this publication

Hall, John, Binney, Wayne* and O'Mahony, Garry G.* (2004) Age related motivational segmentation of wine consumption in a hospitality setting, International journal of wine marketing, vol. 16, no. 3, pp. 29-44, Barmarick Publications, Hull, England [C1]
ERA journal ID: 19800 – Scopus EID: Not tagged
DRO entry for this publication

Harrison, Paul and Shaw, Robin (2004) Consumer satisfaction and post-purchase intentions: an exploratory study of museum visitors, International journal of arts management, vol. 6, no. 2, pp. 23-32, University of Montreal, Montreal, Canada [C1]
ERA journal ID: 39929 – Scopus EID: Not tagged
DRO entry for this publication

Harrison, Paul and Shaw, Robin (2004) Intra-organisational marketing culture and market orientation: a case study of the implementation of the marketing concept in a public library, Library management, vol. 25, no. 8/9, pp. 391-398, Emerald Group Publishing, Bingley, England [C1]
ERA journal ID: 10683 – Scopus EID: Not tagged
DRO entry for this publication

Hartel, Charmine E. J. (2004) Towards a multicultural world : identifying work systems, practices and employee attitudes that embrace diversity, Australian journal of management, vol. 29, no. 2, pp. 189-199, The Australian Graduate School of Management, Sydney, N.S.W. [C1]
ERA journal ID: 19154 – Scopus EID: Not tagged
DRO entry for this publication

Hellier, Phil, Keneley, Monica, Carr, Rodney and Lynch, Barbara (2004) Towards a market oriented approach: employer requirements and implications for undergraduate economics programs, Economic papers, vol. 23, no. 3, pp. 213-231, Economic Society of Australia, Sydney, N.S.W. [C1]
ERA journal ID: 18207 – Scopus EID: Not tagged
DRO entry for this publication

Lloyd, Shannon L.L. and Hartel, Charmine E.J. (2004) Predicting IHRM strategy and practice decisions : development of the IHRM orientation typology, Cross cultural management : an international journal, vol. 11, no. 4, pp. 60-76, Sage publications Ltd, London, England [C1]
ERA journal ID: 36084 – Scopus EID: Not tagged
DRO entry for this publication

Lloyd, Shannon L., Hartel, Charmine and Youngsamart, Daungdau* (2004) Working abroad : competencies expatriates need to successfully cope with the intercultural experience, Journal of doing business across borders, vol. 3, no. 1, pp. 54-66, Newcastle Graduate School Of Business, University of Newcastle, Callaghan, N.S.W. [C1]
ERA journal ID: Not matching ERA journal list
DRO entry for this publication

Ma, Ruby, Bennett, Rebekah.* and Hartel, Charmine (2004) A model of the affective and congnitive events in expatriate assignments, Journal of doing business across borders, vol. 3, no. 1, pp. 7-16, Newcastle Graduate School Of Business, University of Newcastle, Callaghan, N.S.W. [C1]
ERA journal ID: Not matching ERA journal list
DRO entry for this publication

O'Connell, Brendan T. (2004) Crimes and misdemeanours : the death of Arthur Andersen, Critical perspectives on accounting, vol. 15, no. 3, pp. 333-334, Academic Press, London, England [C1]
ERA journal ID: 19083 – Scopus EID: 2-s2.0-1842661650
Citation counts: Scopus - 2
DRO entry for this publication

O'Connell, Brendan T. (2004) Enron. Con : “He that filches from me my good name … makes me poor indeed”, Critical perspectives on accounting, vol. 15, no. 6-7, pp. 733-749, Academic Press, Oxford, England [C1]
ERA journal ID: 19083 – Scopus EID: 2-s2.0-3242736360
Citation counts: Scopus - 27
DRO entry for this publication

Pont, Marcin, Berry, Simon, Adam, Stewart and Shaw, Robin (2004) Marketing research and its value: the experience of Australian organisations, Australasian journal of market research, vol. 12, no. 1, pp. 9-21, Australian Market & Social Research Society, North Sydney, N.S.W. [C1]
ERA journal ID: 40427 – Scopus EID: Not tagged
DRO entry for this publication

Shamsuddin, Abul* and Hillier, John (2004) Fundamental determinants of the Australian price-earnings multiple, Pacific-basin finance journal, vol. 12, no. 5, pp. 565-576, Elsevier BV, Amsterdam, The Netherlands [C1]
ERA journal ID: 32913 – Scopus EID: 2-s2.0-4644334862
Citation counts: Scopus - 1
DRO entry for this publication

Sultana, Nasreen and Hartel, Charmine (2004) What women can expect when undertaking expatriate assignments in Australia, Journal of doing business across borders, vol. 3, no. 1, pp. 48-53, The University of Newcastle, Newcastle, N.S.W. [C1]
ERA journal ID: Not matching ERA journal list
DRO entry for this publication

Trau, Raymond Nam Cam and Hartel, Charmine E.J. (2004) One career, two identities : an assessment of gay men's career trajectory, Career development international, vol. 9, no. 7, pp. 627-637, Emerald Group Publishing Ltd, Bingley, England [C1]
ERA journal ID: 19743 – Scopus EID: Not tagged
DRO entry for this publication

Ulubasoglu, Mehmet and Hazari, Bharat R. (2004) Zipf's law strikes again : the case of tourism, Journal of economic geography, vol. 4, no. 4, pp. 459-472, Oxford University Press, Oxford, England [C1]
ERA journal ID: 5957 – Scopus EID: 2-s2.0-4043059170
Citation counts: Scopus - 14, Thomson - 12
DRO entry for this publication

Wilkins, Linda, Swatman, Paula and Castleman, Tanya (2004) Faster, richer, better: rapid appraisal techniques for the study of IS implementation in virtual communities, Qualitative report, vol. 9, no. 1, pp. 161-175, Nova University & Northern Illinois University, Fort Lauderdale, Fla. [C1]
ERA journal ID: 35716 – Scopus EID: Not tagged
DRO entry for this publication

Hossari, Ghassan and Rahman, Sheikh* (2004) Connection between commonly used financial ratios and misrepresentation of financial statements of collapsed corporations, The business review, Cambridge, vol. 2, no. 1, pp. 256-263, American Academy of Business, Cambridge, Hollywood, Fla [C1.1]
ERA journal ID: 31133 – Scopus EID: Not tagged
DRO entry for this publication

Adam, Stewart and Shaw, Robin (2004) The contextual nature of the market orientation and organisational performance relationship: an Australian and New Zealand study, in Wiley, Jim and Thirkell, Peter (eds), ANZMAC 2004 : marketing accountabilities and responsibilities, proceedings, pp. 1-8, School of Marketing and International Business, Victoria University of Wellington, Wellington, N.Z. [E1]
DRO entry for this publication

Adam, Stewart and Shaw, Robin (2004) Marketing readiness of websites and organisational performance in Australia and New Zealand: a discussion of pre-test findings, in Treloar, Andrew and Ellis, Allan (eds), AusWeb X : the challenge of integration as the web moves into its second decade, pp. 25-35, Southern Cross University, Lismore, N.S.W. [E1]
DRO entry for this publication

Appo, Dennis* and Hartel, Charmine (2004) Questioning the assumptions of management paradigms : Aboriginal development programs in Australia, in Elkin, Graham (eds), ANZAM 2004 : Proceedings of the 18th Annual Conference of the Australian and New Zealand Academy of Management, 8-11 December 2004, Dunedin, New Zealand, pp. 1-8, University of Otago, Dunedin, N.Z. [E1]
DRO entry for this publication

Arambewela, Rodney, Hall, John and Zuhair, S.* (2004) International education services: challenges for Australia, in Hoque, Mohammad (eds), Proceedings of International Business Research Conference, pp. 1-14, World Business Institute, Melbourne, Vic. [E1]
DRO entry for this publication

Arambewela, Rodney, Hall, John and Zuhair, Segu* (2004) The relevance of demographic variables in assessing student satisfaction: a study of international postgraduate students, in Wiley, Jim and Thirkell, Peter (eds), ANZMAC 2004 : marketing accountabilities and responsibilities, conference proceedings, ANZMAC, Dunedin, N.Z. [E1]
DRO entry for this publication

Arambewela, Rodney, Hall, John and Zuhair, S.* (2004) Student satisfaction : impact of age and gender on satisfaction among international postgraduate students from Asia, in Davis, Barry and Dermody, Janine (eds), Virtue in marketing : proceedings of the Academy of Marketing Conference, 6-9 July 2004, University of Gloucestershire Business School, pp. 1-11, University of Gloucestershire Business School, Cheltenham, England [E1]
DRO entry for this publication

Batten, Lynn, Castleman, Tanya, Chan, Caroline, Coulthard, Darryl, Savage, R. and Wilkins, L. (2004) Engaging suppliers in electronic trading across industry sectors, in Elliot, Steve; Viborg Anderson, Kim; Trauth, Eileen and Reich, Siegfried (eds), Multi-disciplinary solutions to industry & government's e-business challenges : proceedings of the IFIP WG8.4 Working Conference on E-business, Salzburg, Austria, June 18-19 2004, pp. 182-199, International Federation for Information Processing (IFIP), Laxerburg, Austria [E1]
DRO entry for this publication

Bennett, Rebekah*, Hartel, Charmine and McColl-Kennedy, Janet* (2004) A taxonomy of expressed emotion in complaints, in Munuere-Aleman, Jose L. (eds), Worldwide marketing? : proceedings of the 33rd EMAC Conference, Murcia 2004, May, 18th-21st 2004, University of Murcia, Universidad de Murcia, Servicio de Publicaciones, Murcia, Spain [E1]
DRO entry for this publication

Binney, Wayne*, Hall, John and Oppenheim, Peter* (2004) Evaluation of a social marketing program for an environmental problem, in Sullivan Mort, Gillian (eds), Nonprofit marketing : perspectives and advances : Proceedings from the 1st Australasian Nonprofit Marketing conference 2004, pp. 140-142, Australian National University, Canberra, A.C.T. [E1]
DRO entry for this publication

Binney, W.*, Hall, John and Oppenheim, Peter* (2004) Investigating social marketing, benchmarking and public policy development in environmental management, in Davis, Barry and Dermody, Janine (eds), Virtue in marketing : proceedings of the Academy of Marketing Conference, 6-9 July 2004, University of Gloucestershire Business School, pp. 1-12, University of Gloucestershire Business School, Cheltenham, England [E1]
DRO entry for this publication

Binney, Wayne*, Kennedy, W.* and Hall, John (2004) Self-determination theory and needs satisfaction in marketing education : are we meeting the needs of students in large marketing classes?, in Wiley, Jim and Thirkell, Peter (eds), ANZMAC 2004 : Marketing accountabilities and responsibilities : Proceedings of the 2004 Austrn and New Zealand Marketing Academy conference, pp. 1-9, School of Marketing and International Business, Victoria University of Wellington, Wellington, N.Z. [E1]
DRO entry for this publication

Binney, Wayne*, Hall, John and Oppenheim, Peter* (2004) The precursors of motivation and their implications for social marketing, in Sullivan Mort, Gillian (eds), Nonprofit Marketing: Perspectives and Advances, pp. 12-18, Australian National University, Canberra, A.C.T. [E1]
DRO entry for this publication

Blount, Yvette, Castleman, Tanya and Swatman, Paula M.C.* (2004) Employee development strategies in the B2C banking environment: two Australian case studies, in Reponen, Tapio (eds), European IS profession in the global networking environment : proceedings of the 12th European Conference on Information Systems, Turku, Finland, June 14 - 16, 2004, pp. 1-12, Turku School of Economics and Business Administration, Turku, Finland [E1]
DRO entry for this publication

Chan, Caroline and Swatman, Paula M.C. (2004) B2B e-commerce stages of growth; the strategic imperatives, in Sprague Jr., Ralph H. (eds), Proceedings of the 37th Annual Hawaii International Conference on System Sciences : abstracts and CD-ROM of full papers : 5-8 January, 2004, Big Island, Hawaii, pp. 1-10, IEEE Xplore, Piscataway, N.J. [E1]
DRO entry for this publication

Chao, Chi-Chur*, Hazari, Bharat. R and Sgro, Pasquale (2004) Government revenue, private welfare, and tax reform in a small open economy, in Turan Senguder, Gordon (eds), Proceedings of The Global Business and Finance Research Conference, London, Finance Forum, July 2004, pp. 162-167, Global Business and Finance Research Conference, London, England [E1]
DRO entry for this publication

Coulthard, Darryl, Castleman, Tanya and Batten, Lynn (2004) Ecommerce strategy in a multi-sector trading environment - quandaries for SMEs, in Tan, Yao-Hua; Vogel, R.; Gricar, J. and Lenart, G. (eds), 17th Bled eCommerce Conference : eGlobal, Bled, Slovenia, June 21-24, 2004, conference proceedings, pp. 1-13, Bled Electronic Commerce Conference, Bled, Slovenia [E1]
DRO entry for this publication

D'Souza, Clare*, Lamb, Peter* and Taghian, Mehdi (2004) Review of the green consumers' perception formation about the environmentally safe products, in Wiley, Jim and Thirkell, Peter (eds), ANZMAC 2004 : marketing accountabilities and responsibilities, proceedings, School of Marketing and International Business, Victoria University of Wellington, Wellington, N.Z. [E1]
DRO entry for this publication

Geiger, Marshall A.*, O'Connell, Bree, Clikeman, Paul*, Labru, Elena*, Witkowski, Kristen* and Basioudis, Ilias* (2004) A cross-country comparison of perceptions of manipulation of reported earnings, in Gray, Philip (eds), AFAANZ 2004 : Proceedings of the 2004 Accounting Association of Australia and New Zealand conference, Accounting and Finance Association of Australia and New Zealand, Melbourne, Vic. [E1]
DRO entry for this publication

Habib, Mohshin, Lloyd, S. and Hartel, C. (2004) Understanding what microfinance institutions need to address to aid poverty alleviation, social inclusion and human development, in Hoque, Mohammd Ziual (eds), Proceedings of International Business Research Conference 2004, pp. 1-11, World Business Institute, Melbourne, Vic. [E1]
DRO entry for this publication

Habib, Mohshin, Hartel, C. and As-Saber, S.* (2004) Micro finance programs: caring for those missed by formal social protection mechanism, in Hoque, Mohammd Ziual (eds), Proceedings of International Business Research Conference 2004, pp. 1-10, World Business Institute, Melbourne, Vic. [E1]
DRO entry for this publication

Hartel, C., Panipucci, D., Appo, D.* and Fujimoto, Yuka (2004) Facing the brick wall: hassles, buffers and organisational policies affecting the employment of the physically, mentally and socially (indigenous) disabled, in Elkin, Graham (eds), 18th Annual Conference of the Australian and New Zealand Academy of Management, pp. 1-15, University of Otago, Dunedin, N.Z. [E1]
DRO entry for this publication

Hartel, Charmine and Strybosch, Virginia (2004) Victim or survivor? The role of manager's value orientation and communication in downsizing initiatives, in Konrad, Alison M. (eds), ISSWOV 2004 : Proceedings of the 9th Bi-annual Conference of the International Society for the Study of Work and Organizational Values, p. 1, ISSWOV, New Orleans, La. [E1]
DRO entry for this publication

Hede, Anne-Marie, Hall, John and O'Mahony, G. Barry* (2004) Understanding the leisure motives of visitors to tourist attractions, in Cooper, Chris (eds), CAUTHE 2004 : Creating tourism knowledge : Proceedings of the 2004 Council for Australian Tourism and Hospitality Education conference, pp. 295-301, CAUTHE, Melbourne, Vic. [E1]
DRO entry for this publication

Hede, Anne-Marie, Hall, John and O'Mahony, G. Barry* (2004) Segmenting the local market for cultural tourist attractions: a case of Melbourne, Australia, in MacLellan, Rory (eds), Proceedings of Tourism: State of the Art II, pp. 1-18, Scottish Hotel School, Glasgow, Scotland [E1]
DRO entry for this publication

Hossari, Ghassan and Rahman, S.* (2004) Connection between commonly used financial ratios and misrepresentation of financial statements of collapsed corporations, in Turan Senguder, Gordon (eds), Proceedings of The Global Business and Finance Research Conference, London, Finance Forum, July 2004, pp. 256-263, The Business Review, Cambridge, Hollywood, Fla. [E1]
DRO entry for this publication

Lawrence, Ann (2004) An exploration of high performance practices through individual and organisational values, in Konrad, Alison M. (eds), ISSWOV 2004 : Proceedings of the 9th Bi-annual Conference of the International Society for the Study of Work and Organizational Values, ISSWOV, New Orleans, La. [E1]
DRO entry for this publication

Mason, Cecily, Castleman, Tanya and Parker, Craig (2004) Knowledge management for SME-based regional clusters, in Cooper, Joan (eds), Collector 2004 : Proceedings of the 2004 Collecter E-Commerce Conference, CollECTeR Conference on Electronic Commerce, Adelaide, S. Aust. [E1]
DRO entry for this publication

McDonald, Heath, McQuilken, Lisa and Katakis, Olga (2004) The effect of attittudes and experience on respondent answers to demographic questions in on-line surveys, in Wiley, Jim and Thirkell, Peter (eds), ANZMAC 2004 : marketing accountabilities and responsibilities, conference proceedings, pp. 1-7, ANZMAC, Dunedin, N.Z. [E1]
DRO entry for this publication

McDonald, Heath (2004) A defection analysis of lapsed members of five sporting clubs : examining motivations and behaviours, in Davis, Barry and Dermody, Janine (eds), Virtue in marketing : proceedings of the Academy of Marketing Conference, 6-9 July 2004, University of Gloucestershire Business School., pp. 1-9, University of Gloucestershire Business School, Cheltenham, Engand [E1]
DRO entry for this publication

McDonald, Heath, Shaw, Robin and Dell, Meagan (2004) The influence of point of identification on merchandise consumption, in Wiley, Jim and Thirkell, Peter (eds), ANZMAC 2004 : marketing accountabilities and responsibilities, conference proceedings, pp. 1-7, ANZMAC, Dunedin, N.Z. [E1]
DRO entry for this publication

Molineux, John* and Hartel, Charmine (2004) A model for the implementation of strategic human resource management, in Elkin, Graham (eds), ANZAM 2004 : Proceedings of the 18th Annual Conference of the Australian and New Zealand Academy of Management, 8-11 December 2004, Dunedin, New Zealand, University of Otago, Dunedin, N.Z. [E1]
DRO entry for this publication

Noblet, Andrew, McWilliams, John and Rodwell, John* (2004) Combating the impact of managerialism on public sector employees, in Elkin, Graham (eds), ANZAM 2004 : Proceedings of the 18th Annual Conference of the Australian and New Zealand Academy of Management, 8-11 December 2004, Dunedin, New Zealand, University of Otago, Dunedin, N.Z. [E1]
DRO entry for this publication

O'Mahony, G. Barry*, Binney, Wayne* and Hall, John (2004) Irish theme pubs : an evaluation of environmental cues, in Cooper, Chris (eds), CAUTHE 2004 : Creating tourism knowledge : Proceedings of the 2004 Council for Australian Tourism and Hospitality Education conference, pp. 546-557, University of Queensland, Brisbane, Qld. [E1]
DRO entry for this publication

O'Mahony, G. Barry*, Hall, John, Binney, Wayne* and Hede, Anne-Marie (2004) An investigation into the influence of situational components in hospitality retailing, in Davis, Barry and Dermody, Janine (eds), Virtue in marketing : proceedings of the Academy of Marketing Conference, 6-9 July 2004, University of Gloucestershire Business School, pp. 1-15, University of Gloucestershire Business School, Cheltenham, England [E1]
DRO entry for this publication

Pont, Marcin and Shaw, Robin N. (2004) The MORTN market orientation instrument - an empirical analysis, in Fullerton, Sam and Moore, David (eds), International business trends contemporary readings 2004 Edition, pp. 269-276, Academy of Business Administration, London, England [E1]
DRO entry for this publication

Pont, M. and Shaw, Robin (2004) Measuring marketing performance: comparing the literature with the perspective of business executives, in Neely, Andy; Kennerley, Mike and Walters, Angela (eds), Papers from the Fourth International Conference on Performance Measurement and Management PMA 2004, pp. 835-842, Cranfield School of Management, Cranfield, England [E1]
DRO entry for this publication

Robertson, Nichola and Shaw, Robin (2004) The need to vent and dissatisfactory self-service technology encounters, in Wiley, Jim and Thirkell, Peter (eds), ANZMAC 2004 : marketing accountabilities and responsibilities, conference proceedings, ANZMAC, Dunedin, N.Z. [E1]
DRO entry for this publication

Rouse, Anne and Corbitt, Brian (2004) IT-supported business process outsourcing (BPO): the good, the bad and the ugly, in Wei, Chih-Ping (eds), PACIS 2004 : Information Systems Adoption and Business Productivity, pp. 1-14, PACIS, Shanghai, China [E1]
DRO entry for this publication

Seen, Megan*, Beaumont, Nick*, Mingins, Christine* and Rouse, Anne (2004) The reality of quality systems software : working for the machine, or smart people around the machine?, in Morley, Chantal (eds), AIM2004, pp. 1-8, Association Information and Management, Paris, France [E1]
DRO entry for this publication

Shore, Lori A. and Shaw, Robin (2004) A conceptual model of the role of marketing employees in marketing performance, in Fullerton, Sam and Moore, David (eds), International business trends contemporary readings 2004 Edition, pp. 217-225, Academy of Business Administration, London, England [E1]
DRO entry for this publication

Slattery, Helen and Shaw, Robin (2004) Issues in measuring the return of marketing investment in sporting club brands, in Neely, Andy; Kennerley, Mike and Walters, Angela (eds), Papers from the Fourth International Conference on Performance Measurement and Management, pp. 931-938, Centre for Business Performance, Cranfield School of Management, Cranfield, England [E1]
DRO entry for this publication

Slattery, Helen, McDonald, Heath and Mate, Brent (2004) Sporting club supporter identification and supporter purchasing behaviour for sponsors' products, in Fullerton, Sam and Moore, David (eds), International business trends contemporary readings 2004 Edition, pp. 298-305, Academy of Business Administration, London, England [E1]
DRO entry for this publication

Tan, Jacintha A.C., Hartel, Charmine E.J., Panipucci, Debra P. and Strybosch, Victoria E. (2004) The effect of emotions in Australian expatriate experiences, in Elkin, Graham (eds), ANZAM 2004 : 18th Annual Conference of the Australian and New Zealand Academy of Management. Refereed Papers, University of Otago, Dunedin, N.Z. [E1]
DRO entry for this publication

Trau, Raymond and Hartel, Charmine (2004) GLBT workplace experience : the impact of social practices, oranisational context and personal factors on turnover decisions, in Elkin, Graham (eds), ANZAM 2004 : Proceedings of the 18th Annual Conference of the Australian and New Zealand Academy of Management, 8-11 December 2004, Dunedin, New Zealand, pp. 1-9, University of Otago, Dunedin, N.Z. [E1]
DRO entry for this publication

Underhill, Elsa (2004) Changing work and OHS: the challenge of labour hire employment, in Barry, Michael and Brosnan, Peter (eds), AIRAANZ 2004 : New economies : new industrial relations : proceedings of the 18th AIRAANZ Conference, pp. 544-551, Association of Industrial Relations Academics of Australia and New Zealand, Noosa, Qld. [E1]
DRO entry for this publication

Vieceli, Julian and Shaw, Robin (2004) An analysis of the involvement-commitment relationship across product categories, in Wiley, Jim and Thirkell, Peter (eds), ANZMAC 2004 : marketing accountabilities and responsibilities, conference proceedings, pp. 1-7, ANZMAC, Dunedin, N.Z. [E1]
DRO entry for this publication

Chung, Mona*, Haire, Joel* and Hartel, Charmine (2004) Cultural impact on entry mode strategies into Chinese market by Australian companies, in Unknown (ed.), The Fourth Asia Academy of Management Conference : Moving Forward: Leading Asia in a New Era, Asian Academy of Management, Shatin, N.T., Hong Kong [E1.1]
DRO entry for this publication

Heys, A* and Rodwell, John (2004) High performing professional service firms build relational and structural capital and strategically harness HR, in Unknown (ed.), IAMB 2004 : Proceedings of the IAMB 2004 conference, International Academy of Management and Business, Silver Spring, Maryland [E1.1]
DRO entry for this publication

Ma, Ruby M. (2004) Different personality measures for different business outcomes : a comparison of selection criteria used for a management training program, in Unknown (ed.), ANZAM 2004 : People First - Serving Our Stakeholders : Proceedings of the 18th Australian and New Zealand Academy of Management Conference, University of Otago, Dunedin, N. Z. [E1.1]
DRO entry for this publication

Panipucci, D.* and Hartel, C. (2004) Positive disobedience : when norms prescribe the exclusion of dissimilar others, in Unknown (ed.), ECPP 2004 : Second European Conference on Positive Psychology : Dimensions of Well-being : Scientific Programme and Book of Abstracts, pp. 241-253, Arcipelago Edizioni, Verbania Pallanza, Italy [E1.1]
DRO entry for this publication

Teo, S.*, Noblet, Andrew, McWilliams, John and Rodwell, John* (2004) The employee in the new public sector : the centrality of job strain model issues on outcomes, in Weaver, K.M. (eds), AM 2004 : Academy of management sixty-fourth annual meeting : conference proceedings, pp. 5-6, Academy of Management, Briarcliff Manor, N.Y. [E1.1]
DRO entry for this publication

Wolfram Cox, Julie and Minahan, Stella (2004) Lip sewing and Woomera : a morphological analysis, in Weaver, K.M. (eds), AM 2004 : Academy of Management sixty-fourth annual meeting : conference proceedings, Academy of Management, Briarcliff Manor, N.Y. [E1.1]
DRO entry for this publication

Scarborough, Helen, Bennett, Jeff* and Carr, Rodney (2004) Using choice modelling to investigate equity preferences, AARES 2004 : Contributed papers, AARES, Melbourne, Vic. [E2]
DRO entry for this publication

White, Mona, Hartel, Charmine and Panipucci, Debra* (2004) Understanding cross-cultural negotiation: a model integrating affective events theory and communication accommodation theory, in Weaver, K. Mark (eds), AOM 2004 : Creating Actionable Knowledge : 64th Academy of Management Annual Meeting Conference Proceedings, Academy of Management, Briarcliff Manor, N.Y. [E3]
DRO entry for this publication

Fujimoto, Yuka and Hartel, Charmine (2004) The disability management process model: an aid to developing a disability open organization, in Weaver, K. Mark (eds), AOM 2004 : Creating Actionable Knowledge : 64th Academy of Management Annual Meeting Conference Proceedings, Academy of Management, Briarcliff Manor, N.Y. [E3]
DRO entry for this publication

Hartel, Charmine and Fujimoto, Yuka (2004) Explaining diversity effects in organizations: the perceived dissimilarity openness moderator model, in Weaver, K. Mark (eds), AOM 2004 : Creating Actionable Knowledge : 64th Academy of Management Annual Meeting Conference Proceedings, Academy of Management, New Orleans, La. [E3]
DRO entry for this publication

Hartel, Charmine and Panipucci, Debra* (2004) How team practices enable or disable minorities from having a fair go in the workplace, in Weaver, K. Mark (eds), AOM 2004 : Creating Actionable Knowledge : Annual Meeting, August 6 - 11, 2004, Academy of Management, Briarcliff Manor, N.Y. [E3]
DRO entry for this publication

Lloyd, Shannon L. and Hartel, Charmine (2004) Affective reactions to dissimilar others in culturally diverse teams, in Weaver, K. Mark (eds), AOM 2004 : Creating Actionable Knowledge : 64th Academy of Management Annual Meeting Conference Proceedings, Academy of Management, Briarcliff Manor, N.Y. [E3]
DRO entry for this publication

Noblet, Andrew, McWilliams, John and Rodwell, John* (2004) The abating the consequences of managerialism on public sector employees : the role of support, control and organisation-specific stressors, EA-OHP 2004 : 6th annual conference of the European academy of occupational health psychology, European Academy of Occupational Health Psychology, Nottingham, England [E3]
DRO entry for this publication

Pizer, M. and Hartel, C. (2004) Developing a framework for understanding the emotional dimension of organizational culture, The Fourth Conference on Emotions and Organizational Life, Conference Program and Paper Abstracts, pp. 20-21, Birkbeck College, London, England [E3]
DRO entry for this publication

Pizer, M. and Hartel, C. (2004) The positive impact of high quality LMX on career-related hope, ECPP 2004 : Second European Conference on Positive Psychology : Dimensions of Well-being : Scientific Programme and Book of Abstracts, Arcipelago Edizioni, Verbania Pallanza, Italy [E3]
DRO entry for this publication

Hall, John, Madden-Hallett, Helen* and Binney, Wayne* (2004) Autarchic study techniques and self determination theory in marketing education, AARE 2004 : Doing the public good : positioning educational research ; AARE 2004 International Education Research conference proceedings, pp. 1-9, The Association, Melbourne, Vic. [L1]
DRO entry for this publication

Mason, Cecily (2004) Virtual communities of practice : potential value creators for SMEs in regional clusters, in Huff, Sid (eds), ACIS 2004 : Australasian Conference on Information Systems 2004 Doctoral Consortium, pp. 1-10, University of Tasmania, Hobart, Australia [L1]
DRO entry for this publication

Hall, John and Kennedy, W.* (2004) Development of high quality university web sites : benefits to users and the learning organisation, International Journal of Knowledge, Culture and Change Management, Vol 4, pp. 1-21, Common Ground Publishing, Victoria, Australia [L2]
DRO entry for this publication

Kibby, Leigh, Hartel, Charmine and Hsu, Alice* (2004) Noetic leadership : leadership skills that manage the existential dilemma, 2004 Gallup Leadership Institute Summit, pp. 1-10 [L2]
DRO entry for this publication

Kibby, Leigh and Hartel, Charmine (2004) Skills that enact the behaviors of servant-leadership, 2004 Gallup Leadership Institute Summit, pp. 1-10 [L2]
DRO entry for this publication

McNeil, N., Reed, Ken and Blunsdon, Betsy (2004) Older Australian-rescuing the civil society?, in Jamieson, Lynn and Morton, Sarah (eds), CRFR 2004 : Work-life balance across the lifecourse, pp. 1-22, Centre for Research on Families and Relationships, Edinburgh, Scotland [L2]
DRO entry for this publication

Orr, Stuart (2004) Operations performance influences in the ambulance service, 11th International Annual EurOMA Conference, pp. 1-7 [L2]
DRO entry for this publication

Pizer, Michelle and Hartel, Charmine (2004) The LMX relationship is related to career-related hope and the experience of positive and negative emotions, 2004 Gallup Leadership Institute Summit, pp. 1-7 [L2]
DRO entry for this publication

Grants and Consultancies

Grants with funding during 2004

Research Income - National Competitive Grants

Shaw, R. A Longitudinal Study of the Role of Marketing Competencies in Individual and Organisational Performance, Australian Research Council Linkage APAI [T]

  • 2006: $18,054
  • 2005: $24,650
  • 2004: $24,148
  • 2003: $23,578

Shaw, R. Brand Value, Sporting Sponsorship and Return-on-Marketing-Investment: A Longitudinal Study including the Development of a Measurement Instrument, Australian Research Council Linkage APAI [T]

  • 2005: $29,998
  • 2004: $29,386
  • 2003: $28,696

Reed, K and Blunsdon, B. A knowledge base to model the relationship between individual's lives and their communities, Australian Research Council Linkage Project [T]

  • 2008: $6,341
  • 2007: $18,726
  • 2006: $44,515
  • 2005: $52,281
  • 2004: $20,468

Hartel, C, Bennett, R*, Walkley, I*, Cierpicki, S* and Worthington, J*. An investigation into consumer perspectives on emotional, attitudinal and behavioural loyalty, Australian Research Council, Collaborative - Linkage - Projects (Round 2) [T]

  • 2005: $75,754
  • 2004: $35,819

Hartel, C and As-Saber, S*. The Role of Communication in Sino-Australian Business Negotiations: An Appraisal, Australian Research Council, Collaborative - Linkage - Projects (Round 2, APAI) [T]

  • 2005: $24,650
  • 2004: $12,054

O`Connell, B* and Carnegie, G*. A Longitudinal Study of Recurrent Audit failure in Australian Corporate Collapses from 1885 to the Present, Australian Research Council Discovery Project [T]

  • 2005: $9,815
  • 2004: $46,053

Fisher, C*, Ashkanasy, N*, Hartel, C and Noble, C*. Affective Events in the Workplace: Extensions, Empirical Tests, and an Intervention, Australian Research Council, Project - Large Research Grants [T]

  • 2004: $24,310

Wilson-Evered, E*, Hartel, C*, Hartel, C, Powell, L*, Engen, M* and West, M*. Diverse Teams and Health Care - Problem or Cure?, Australian Research Council, Project - Discovery - Projects [T]

  • 2005: $27,500
  • 2004: $27,500

Shaw, R and McDonald, H. Modelling the Influence of Organisational Identification and Marketing Actions on Membership Behaviour for Australian Football League Clubs, Australian Research Council Linkage Project [T]

  • 2007: $79,610
  • 2006: $72,828
  • 2005: $132,730

Adams, C, Burritt, R* and Frost, G*. Environmental Management Systems, reporting systems, stakeholder engagement processes and environmental performance in Australian companies, Australian Research Council Discovery Project [T]

  • 2005: $35,735

Rodwell, J, Rodwell, J*, Noblet, A and Roy, S*. Organisational Behaviour in the Victoria Police, Australian Research Council Linkage Project [T]

  • 2007: $70,000
  • 2006: $85,000
  • 2005: $90,000

Hall, J and Shaw, R. Understanding innovative opera attendees: modelling the responsiveness to marketing alternatives in a dynamic subscription market, ARC Collaborative - Linkage - Projects (Round 1) [T]

  • 2010: $90,291
  • 2009: $104,066
  • 2008: $132,600

Rodwell, J*, Rodwell, J, Steane, P*, Noblet, A and Osborne, S*. Investigating the Impact of Work Design on Productive Wellbeing in Mercy Health: The Modernising Third Sector, ARC Collaborative - Linkage - Projects (Round 1) [T]

  • 2009: $89,320
  • 2008: $136,384

McDonald, H, Funk, D* and Bell, S*. The impact of new professional sporting teams on community engagement and fan development., ARC Collaborative - Linkage - Projects (Round 1), ARC_DUAPAI ARC_Deakin University Australian Postgraduate Award Industry [T]

  • 2011: $-31,547
  • 2010: $89,826

Moore, S*, Weiler, B*, Newsome, D*, Taplin, R*, Hall, J, Zanon, D* and Smith, A*. Promoting and managing national parks into the 21st century, ARC Collaborative - Linkage - Projects (Round 2) [T]

  • 2012: $37,510
  • 2011: $18,755

Shah, C* and Nicholas, A. Willingness to move: measuring the monetary value of causes of geographical immobility for VET graduates' project, in Research Program: The role of training in social inclusion: geographic ...., NCVER Grant - Research [T]

  • 2012: $54,150

Research Income - Other Public Sector Funding

Reed, K, Blunsdon, B and Cummins, R. Social connectedness in Victoria: is it related to well-being? [U]

  • 2003: $22,075

Shaw, R. Yarra Shuttle Service Evaluation - Price Responsiveness Study [U]

  • 2003: $2,000

McDonald, H, Harrison, P and Shaw, R. Antecedents of Public Involvement with Australian Heritage: Marketing and Performance Measurement [U]

  • 2006: $49,522
  • 2004: $70,000

Castleman, T and Batten, L. Protection of National Information Infrastructure (NII) e-security environment [U]

  • 2004: $5,000

Rodwell, J, Rodwell, J*, Noblet, A and Roy, S*. Organisational Behaviour in the Victoria Police [U]

  • 2008: $41,862
  • 2007: $10,000

McWilliams, J. An investigation of the linkages between stress factors, job design and organisational citizenship. [U]

  • 2005: $7,000

Noblet, A. Investigating the people-management issues in Victoria Police [U]

  • 2005: $86,363

Jubb, C. Clarifying the new Australian auditing standards [U]

  • 2007: $23,000

Mirshekary, S. Ethical Climates and the Ethical Decision Making of SMEs (Accounting Firms) in Australia [U]

  • 2008: $5,909

Harrison, P. Selling Credit in the Home - Sales techniques and the impact on consumer decision making - RCTI [U]

  • 2010: $3,192
  • 2009: $25,297
  • 2008: $20,407

Nagy, J, Holt, D, Cohen, L*, Bunker, A*, McDonald, J*, Macdonald, I* and Atkinson, K. Coalface subject coordinators - the missing link to building leadership capacities in the academic supply chain [U]

  • 2009: $77,797
  • 2008: $45,199

McDonald, H. Provision of Services for Research into Heritage and Corporate Partnerships [U]

  • 2009: $45,680

Oppenheim, P and Hall, J. Camping & Accommodation Product & Pricing Qualitative & Quantative Research Project 2009 PO# 220012 [U]

  • 2010: $1,979
  • 2009: $37,596

Underhill, E. For the provision of research into strategies for improving workplace health and safety for labour placement industry workers in Queensland [U]

  • 2010: $41,482

Harrison, P. Food and beverage marketing to children using non-broadcast media [U]

  • 2010: $5,000

Hall, J, Doucouliagos, C and Hunt, K*. Meta-Analysis of National Park Visitation [U]

  • 2010: $10,000

Noblet, A, LaMontagne, A and LaMontagne, A*. Workplace stress intervention project [U]

  • 2013: $100,000
  • 2012: $100,000
  • 2011: $100,000

Hall, J. Literature review of park visitor useage: constraints and satisfaction [U]

  • 2011: $10,000

Menzies, J and Orr, S. Australian small to medium enterprises in China: Innovation and engagement in the Asian Century [U]

  • 2013: $28,000

Research Income - Industry and Other Funding

Shaw, R. A Longitudinal Study of the Role of Marketing Competencies in Individual and Organisational Performance [V]

  • 2005: $5,000
  • 2004: $5,000
  • 2003: $5,000

McWilliams, J. Action Research Services into Management Practices [V]

  • 2004: $30,000
  • 2003: $90,000

Shaw, R. Brand Value, Sporting Sponsorship and Return-on-Marketing-Investment: A Longitudinal Study including the Development of a Measurement Instrument [V]

  • 2005: $5,000
  • 2004: $5,000
  • 2003: $5,000

McDonald, H. Career Transition after Retrenchment: the perceived benefit of outplacement programs [V]

  • 2003: $5,000

McDonald, H. Development of an annual member satisfaction measurement program for AFL clubs [V]

  • 2003: $41,000

McDonald, H. Employee Climate Survey [V]

  • 2003: $5,700

McDonald, H. Melbourne Fringe Festival Audience Analysis [V]

  • 2003: $7,500

Hartel, C, Bennett, R*, Walkley, I*, Cierpicki, S* and Worthington, J*. An investigation into consumer perspectives on emotional, attitudinal and behavioural loyalty [V]

  • 2005: $25,000

Hartel, C. Insurance Benchmarking Study [V]

  • 2004: $4,545

McDonald, H. Benchmarking Member Satisfaction in the Australian Football League 2004 [V]

  • 2004: $46,600

Hartel, C. Strategic Human Resource Management Application Tool [V]

  • 2005: $4,000

Harrison, P, Robertson, N and Mc Quilken, L. Consumer decision making in telecommunications [V]

  • 2011: $30,000

Research Income - Industry and Other Funding - Australian

McWilliams, J. Action Research Services into Management Practices [V.1]

  • 2007: $20,833
  • 2006: $109,394
  • 2005: $41,667

Reed, K and Blunsdon, B. A knowledge base to model the relationship between individual's lives and their communities [V.1]

  • 2007: $5,000
  • 2006: $5,000
  • 2005: $5,000

Shaw, R and McDonald, H. Modelling the Influence of Organisational Identification and Marketing Actions on Membership Behaviour for Australian Football League Clubs [V.1]

  • 2007: $50,000
  • 2006: $50,000
  • 2005: $50,000

Blunsdon, B and Reed, K. Assessing the impact of community infrastructure on perceived quality of life [V.1]

  • 2006: $10,372
  • 2005: $13,455

Reed, K. A study of the demand for advanced-level social science methodology training in Australia [V.1]

  • 2006: $19,134
  • 2005: $19,134

Jubb, C. Disclosure of Transition of International Financial Reporting Standards (IFRSs) Information by Australian Listed Companies. [V.1]

  • 2005: $8,000

Reed, K. The application of classification techniques to time use data to identify lifestyle differences across societies [V.1]

  • 2006: $5,400

Blunsdon, B. Assessing the impact of community infrastructure. [V.1]

  • 2006: $10,372

Harrison, P. Consumer Attitudes towards Phillip Island Nature Park: 2006/07 - Barriers to Visitation. [V.1]

  • 2007: $5,608
  • 2006: $3,182

Harrison, P. Stakeholder brand Attitude study, brand personality and rebranding analysis. [V.1]

  • 2007: $20,500

Hall, J and Shaw, R. Understanding innovative opera attendees: modelling the responsiveness to marketing alternatives in a dynamic subscription market [V.1]

  • 2010: $21,300
  • 2009: $21,300
  • 2008: $21,300

Rodwell, J*, Rodwell, J, Steane, P*, Noblet, A and Osborne, S*. Investigating the Impact of Work Design on Productive Wellbeing in Mercy Health: The Modernising Third Sector [V.1]

  • 2009: $52,522
  • 2008: $91,793

Harrison, P. No Limits - Upsizing Credit Card Debit: Applied Research into the marketing of Credit Card Limit Increase Offers [V.1]

  • 2008: $10,017

Shaw, R and Hall, J. Evaluating the role of the research audit in strategy formulation. [V.1]

  • 2008: $20,000

Zheng, C, Hu, M* and Wu, C*. Innovation Policies and Practices in China and Taiwan [V.1]

  • 2010: $7,500

Noblet, A and de Groot, M. Western Region Health Centre Agreement [V.1]

  • 2010: $9,000

Wise, V and Thyil, V. The transition to low carbon footprint: evaluating the opportunities, costs, risks and structural changes for Australian Buiness [V.1]

  • 2010: $13,488

McDonald, H, Funk, D* and Bell, S*. The impact of new professional sporting teams on community engagement and fan development. [V.1]

  • 2010: $39,200

Nettle, R*, Auldist, D*, Parker, S*, Weise, M* and Zheng, C. Retaining people in dairy farming - what is working and why [V.1]

  • 2011: $15,000

Research Income - Industry and Other Funding - International B (Other Income)

Hartel, C and As-Saber, S*. The Role of Communication in Sino-Australian Business Negotiations: An Appraisal [V.3]

  • 2005: $5,000

McWilliams, J. Action Research Services into Management Practices [V.3]

  • 2006: $100,000
  • 2005: $40,000

Higher Degree by Research Completions

2004 - Doctor of Philosophy

Mehdi Taghian. Supervisor: Robin Shaw
Thesis entitled: Market Fit, Market Orientation and Business Performance: An Empirical Investigation.

Legend:
* Not a member of Deakin University at time of output.

DRO to publications collection last synchronised: Thursday 27th November 2014 10:04pm

Deakin University acknowledges the traditional land owners of present campus sites.

8th November 2010