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Deakin University's Associate Professor Linda Hancock has released findings from a new study of Crown Casino, Melbourne’s Responsible Gambling Code of Conduct – as part of a broader study of staff across the industry.
“Casinos are corporate large-scale, licensed premises, operating under largely industry self-regulated Responsible Gambling Codes of Conduct," she says.
"This research asks how well how Responsible Gambling Codes of Conduct are implemented and regulated.
“Crown Casino. Crown has been chosen strategically for its claims to international best practice in responsible gambling and formal regulatory requirements that it operate to world class standards – including responsible gambling and responsible serving of alcohol."
The research reports on interviews with 225 Crown Casino workers, conducted privately in their own time, including gaming, bar, food and beverage and security staff as well as focus groups.
Key findings include:
“While Crown has only nine signs of problem gambling, they use 29 across the Netherlands casinos, 20 in Switzerland and 32 in New Zealand Sky City Auckland Problem Gambler Identification Policy,"Associate Professor Hancock said.
A breakdown in implementation of responsible service of alcohol revealed:
Other findings include:
“The policy shift in gambling legislation from promotion of tourism, employment and economic development under the Kennett Government, to responsible gambling since 2000 is more in rhetoric than action," Associate Professor Hancock said.
"What we see is a fractured ineffective system of regulatory enforcement of responsible gambling.
"As a potentially dangerous consumption in an intensive player environment, casinos need tougher codes for the identification of problem gamblers and effective interventions that are monitored and reported upon by the Regulator."
This Working Paper is the precursor to a book: "Regulatory Failure? The case of Crown Casino" to be published by Australian Scholarly Publishing: http://www.scholarly.info