Using eduroam at participating institutions

Connect to eduroam before you leave

Staff and students who have run the Deakin Connect Here First wizard on their personal devices will automatically be able to use eduroam at participating institutions.

Deakin staff using DUWS devices must connect to eduroam before visiting an external institution.

Follow these steps to connect to eduroam:

1. Click the wireless icon located at the bottom right hand corner of the system tray.
2. If the wireless icon is not present in the system tray, click the 'Start' menu, select 'Connect To' and click 'Wireless Network Connection'.
3. Click 'View Wireless Networks'.
4. Select 'eduroam' from the 'Choose a wireless network' window and click 'Connect'.
5. Enter your Deakin username (as username@deakin.edu.au) and password. It is essential to include @deakin.edu.au to connect to eduroam.
6. Leave Domain window blank.
7. A progress window will show you the status of your connection and then show a successful connection message.

Accessing your Deakin resources

To access your Deakin resources such as email and home directories while connected to eduroam at another institution, you must establish a VPN connection. See the relevant VPN @ Deakin user guide (Windows (3 MB) or Macintosh (347 KB) for details.

Getting help

If you have trouble connecting to eduroam while visiting another institution you should:

• contact the Deakin IT Service Desk to verify the configuration on your laptop is correct and that the eduroam service is running at Deakin.
• contact the other institution's local IT support staff to ensure there are no issues with their wireless network.
• if you are still unable to connect, then place a Service Request with the Deakin IT Service Desk who will arrange for a Deakin IT support person to contact you. If necessary Deakin's IT support will place a call with the National Service Provider (AARNet) for assistance.