Contact the ITS Service Desk

If you are still experiencing problems after following the iLecture help checklist you will need to contact the ITS Service Desk.

IMPORTANT: To aid helpdesk staff in identifying your problem, please gather the following information:


Your Contact Details:

  • Full name
  • Phone
  • Email

Recording Details:

  • Tell the operator this is an 'iLecture' problem
  • Unit Code and Unit Name
  • Date and time of recording
  • Lecture theatre / room in which the lecture took place

Your Computer System:

  • Operating system (e.g. Windows XP, Mac OS X)
  • Web browser and version (e.g. Internet Explorer, Safari, FireFox)
  • Internet connection type and speed (e.g. dial up 56k / broadband 512k)

Problem Details:

  • Description of the problem
  • Where are you at the moment ? [ ] Computer Lab [ ] Staff Workstation [ ] Off Campus (home/work)
  • Have you listened to lecture recordings from here before ? (Yes/No)
  • Which media format(s) are you experiencing problems with ? (e.g. Audio stream - browser - high)

 

[top]

Deakin University acknowledges the traditional land owners of present campus sites.

23rd March 2009