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Recommended Browsers & Settings

The appropriate software (Deakin supported versions) can be downloaded from the Deakin University Software site or installed from the 'Software Essentials' DVD.

Recommended browsers and plugins

  • Mozilla Firefox 17+ (Deakin's preferred browser)
  • Google Chrome (newest)
  • Internet Explorer 8.0
  • Safari 5+

Useful plugins and utilities

  • Java Sun JRE 1.5 or higher
  • Quicktime
  • Shockwave, Flash
  • Acrobat reader
  • WinZip

Recommended Browser Settings for Windows users

Mozilla Firefox

  1. Click on Tools and select Options.
  2. Click on the Privacy tab:
    • ensure "Tell websites I do not want to be tracked" is NOT ticked
    • under History, ensure Firefox will: Remember history
  3. Click on the Content tab:
    • ensure that Enable JavaScript is ticked
    • ensure that Block pop-up windows is NOT ticked.
  4. Click OK.
  5. Quit/exit Firefox after you change settings and then re-start the application.

If you continue to experience problems after configuring your browser software settings, it may help to clear cache and cookies.

  1. Logout of CloudDeakin.
  2. Click on Tools and select Clear Recent History.
  3. Ensure that Cache and Cookies are ticked. (Don't tick any options that you do not want to clear)
  4. Click the Clear Now button.
  5. Quit/exit Mozilla Firefox and then re-start the application.
     

Google Chrome

  1. Click on Customize and control Google Chrome and select Settings.
  2. Click on Show advanced settings
  3. Click on Content Settings...
    • ensure that Cookies is set to Allow local data to be set.
    • ensure that Javascript is set to Allow all sites to run javascript.
  4. It is advised that you quit/exit Chrome after you change settings and then re-start the application.

If you continue to experience problems after configuring your browser software settings, it may help to clear cache and cookies.

  1. Logout of CloudDeakin.
  2. Click on Customize and control Google Chrome and select Settings.
  3. Click on Show advanced settings
  4. Click on Clear browsing data...
  5. Ensure that Empty the cache and Delete cookies and other site and plug-in data are ticked.
    (Don't tick any options that you do not want to clear)
  6. Click the Clear browsing data button.
  7. Quit/exit Google Chrome and then re-start the application.

Internet Explorer

  1. Click on Tools and choose Internet Options.
  2. Click on the General tab and under Browsing history click on the Settings button. Under Check for newer versions of stored pages, ensure that Automatically is selected.
  3. Click on the Security tab. Click the Custom Level button and make the following changes:   
    • under Reset custom settings, select Medium-low from the drop-down list, then click Reset
    • under Settings, scroll down to Scripting and enable Active scripting and Scripting of Java applets
    • scroll down to User Authentication and under Logon select Automatic logon only in Intranet zone
    • Windows XP SP2 users only: scroll down to Java permissions and choose either High, Medium or Low safety (please do not have either Custom or Disable Java selected).
    • click OK.
  4. Click on the Privacy tab, ensure that it is set at Medium.   
    • Under Pop-up blocker, ensure that Turn on Pop-up Blocker is NOT ticked.
  5. Click on the Advanced tab:   
    • scroll down to Browsing, ensure that Enable third-party browser extensions IS ticked and ensure that Show friendly HTTP error messages is NOT ticked
    • scroll down to Java (Sun), ensure that Use JRE is ticked.
  6. Click OK.

    Note: If you are using Windows XP SP2, the following additional steps are required to allow files to be viewed successfully

    • click on the Security tab and click the Custom Level button
    • scroll down to Downloads and enable Automatic prompting for file downloads then click OK.

    If you receive the following yellow warning message when accessing content:

    acessing content warning
    • click on the yellow warning message
    • click on Allow Blocked Content then click Yes to view the active content.
    allow blocked content image
  7. Quit/exit Internet Explorer after you change settings and then re-start the application.

If you continue to experience problems after configuring your browser software settings, it may help to clear cache and cookies.

  1. Logout of CloudDeakin.
  2. Click on Tools and select Internet Options.
  3. Click on the General tab then under Browsing History, click Delete.
  4. From the pop-up window, ensure that only Temporary Internet Files and Cookies are selected.
  5. Click Delete.
  6. Click OK.
  7. Quit/exit Internet Explorer and then re-start the application.

Recommended Browser Settings for Mac users

Mozilla Firefox

  1. Click on Firefox and choose Preferences
  2. Click on the Privacy tab:   
    • ensure "Tell websites I do not want to be tracked" is NOT ticked
  3. Click on the Content tab
    • ensure that Block pop-up windows is NOT ticked
    • ensure that Enable JavaScript is ticked
  4. Close the window
  5. Quit/exit Mozilla Firefox after you change settings and then re-start the application

Note: On a Mac OSX system the embedded Java is 1.3.1. Please do not remove this Java version as the OSX system requires this version of Java to function and operate effectively. Mozilla Firefox recognises and enables both Java 1.3.1 and the recommended and supported Java 1.5 for CloudDeakin.


If you continue to experience problems after configuring your browser software settings, it may help to clear cache and cookies.

  1. Logout of CloudDeakin
  2. Click on Firefox menu and select Preferences
  3. Click on the Privacy tab
  4. Click clear your recent history
  5. Ensure that Cache and Cookies are ticked
  6. Click the Clear Now button
  7. Close the window
  8. Quit/exit Mozilla Firefox and then re-start the application

Google Chrome

  1. Click on Customize and control Google Chrome and select Settings
  2. Click on Show advanced settings
  3. Click on Content Settings...
    • ensure that Cookies is set to Allow local data to be set
    • ensure that Javascript is set to Allow all sites to run javascript
  4. It is advised that you quit/exit Chrome after you change settings and then re-start the application

Note: On a Mac OSX system the embedded Java is 1.3.1. Please do not remove this Java version as the OSX system requires this version of Java to function and operate effectively. Mozilla Firefox recognises and enables both Java 1.3.1 and the recommended and supported Java 1.5 for CloudDeakin.


If you continue to experience problems after configuring your browser software settings, it may help to clear cache and cookies.

  1. Logout of CloudDeakin
  2. Click on Customize and control Google Chrome and select Settings
  3. Click on Show advanced settings
  4. Click on Clear browsing data...
  5. Ensure that Empty the cache and Delete cookies and other site and plug-in data are ticked
    (Don't tick any options that you do not want to clear)
  6. Click the Clear browsing data button
  7. Quit/exit Google Chrome and then re-start the application

Safari

  1. Click on Safari, then select Preferences
  2. Click on the Security tab
  3. Under Web Content, ensure that the following are ticked:   
    • Enable plug-ins
    • Enable Java
    • Enable JavaScript
  4. Under Website tracking, ensure that Only from sites you navigate to is ticked
  5. Close the window
  6. Click on Safari and make sure Ask websites not to track me does NOT have a tick against it
  7. Quit/exit Safari after you change settings and then re-start the application

Note: On a Mac OSX system the embedded Java is 1.3.1. Please do not remove this Java version as the OSX system requires this version of Java to function and operate effectively. Mozilla Firefox recognises and enables both Java 1.3.1 and the recommended and supported Java 1.5 for CloudDeakin.


  1. Logout of CloudDeakin
  2. Click on Safari, then select Preferences
  3. Click on the Privacy tab
  4. Click on Remove all Website Data
  5. Click on Remove Now
  6. Close the window
  7. Quit/exit Safari and then re-start the application
     

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