Topics

Help and contacts

Advocacy
Advocacy is support. Deakin University Student Association (DUSA) employs Advocacy Support Officers who are experienced in giving support and advice to students who need it. The advocacy service at DUSA can assist with any academic concerns, issues or questions,  including:\n\n        responding to allegations of academic misconduct and appeals\n        show cause to a proposed restriction or exclusion\n        special consideration and review of results applications\n        anything that is impacting on a student's study\n\nThe Advocacy service is free and confidential to all Deakin students and remains independent from the University. Deakin imposes strict timelines for ALL academic issues, so it is vital that students contact DUSA as soon as possible in order for us to be able to help\n\nT:            1300 555 528\nE:            dusa-advocacy@deakin.edu.au\n\nFind out more at DeakinSync under Help & feedback  or go directly to the Advocacy website.
Cashiers
Cashiers Offices accept payments by cash, cheque, EFTPOS, MasterCard, Visa and Deakin Card for items including:\n\n    Deakin Card\n    key/access card deposits\n    learning materials i.e. manuals, books, notes, instruments, kits\n    Library fines\n    registrations for conferences, workshops, dinners\n    student loans\n    student residence applications\n    study tours, field trips, excursions, camps\n    tuition fees (excluding cash)\n    vaccinations
Course advisers
A Faculty course adviser  can help students with unit selection. Students should contact a course adviser before varying enrolment to make sure the course and unit rules are being followed.\n\nFind out more at DeakinSync under help & feedback or go to Faculty course advisers and enrolment officers.
Deakin Career
The Deakin Career service offers students career development and management advice, labour market and employment information. Expert assistance is available for all students.\n\nAt unihub.deakin.edu.au, students can\n\n* book a career consult or application check\n* check out the jobs board for part-time, internships, volunteer opportunities as well as full time/graduate positions\n* reserve a spot to engage with employers and experts at industry events and book into workshops\n\nFor Cloud Students, Personal Career Management Support and a specialist Career Consultant will assist across a range of career related areas including job search and career management strategies. You can contact us via email, LinkedIn and phone (including after hours if necessary) to discuss issues in more detail.\n\nFind out more at DeakinSync under Jobs & careers or go directly to Jobs and Career.
Deakin Central
A one stop shop located on the Geelong Campus at Waurn Ponds  Melbourne Campus at Burwood and Warrnambool Campus that can assist with all student administration enquiries  including: graduations; course information; results; exam periods; admissions; enrolments and fees. Deakin Central also provides the following services: production  replacement and value-loading of Deakin Cards; official academic transcripts and archive transcripts; payment of fees; information regarding IT services; purchase of parking tickets; authorisation of travel concession forms.
Directory of staff
Search for contact details of both academic and general staff online.
Disability Resource Centre
The Disability Resource Centre (DRC) provides individual support to students with a disability or health condition to successfully participate in their studies and university life. The centre promotes inclusive practices across the University and can arrange adjustments to suit your needs. These can include:\n• alternative assessments/exam arrangements, such as extra writing time or rest breaks\n• academic support workers, such as note-takers and sign interpreters.\n\nT:            03 9244 6255\nE:            drcentre@deakin.edu.au.\n\nFind out more at DeakinSync under  Health & wellbeing or go directly to the Disability Support website
Emergencies
See Safety on campus
Faculty contacts
See Faculty contacts website.
Fire
See Safety on campus
First Aid
See Safety on campus
Glossary of terms
Online resource outlining the meanings of many key terms used at Deakin and within universities in general on the Deakin website.\n\nFind out more at DeakinSync under  Studyingor go directly to  Glossary 
Institute of Koorie Education (IKE)
The Institute of Koorie Education (IKE) community-based learning model is designed to enable Aboriginal and Torres Strait Islander students to study without having to be away from their communities for a substantial period of time. IKE is based at the Geelong Waurn Ponds Campus.
International student advisers
International student advisers (ISAs) are available on all campuses to provide international students with advice, assistance and referrals on a range of issues.\nThese include issues relating to student visas, homesickness, family support, health insurance, fee payments and advocacy. Visit deakin.edu.au/iss to find out more about International Student Support.\n\nISA GENERAL CONTACT EMAIL\nE:\tisadvice@deakin.edu.au\n\nMake appointments with an ISA by calling the following contact number –\n\nMELBOURNE BURWOOD CAMPUS\nT:\t03 9244 6300 \nGEELONG WAURN PONDS CAMPUS\nT:\t03 5227 1221\n\nGEELONG WATERFRONT CAMPUS\nT:\t03 5227 1221\nWARRNAMBOOL CAMPUS\nT:\t03 5563 3256\n\nFor Drop-in service location/hours, visit http://www.deakin.edu.au/students/international/isas-are-here-to-help/iss-drop-in\n\nFor international student reminders & news, join ISS twitter account – twitter.com/Deakin_ISS
Library
The Library is vibrant and technology-rich, provides access to inviting learning spaces on every campus (catering to both quiet and group study), and has a supportive presence in the Cloud.  \n\nOur extensive collection offers a range of resources to support your learning, including e-books, books, streaming videos, and journals, much of which is available online. Visit  Library: Collections Statistics for more information about our collection. \n\nFor help finding and accessing information for your studies, check out our ‘Getting Started’ resources at Library: Getting Started, or ask one of our friendly library staff members in the Library or via Contact Us\n\nLiaison Librarians – your library information specialists – are available to help you to discover the latest and most appropriate scholarly information resources and tools.  They’ll also help you to develop your digital literacy skills, enhancing your learning and research. \n\nGet started with digital literacy tutorials and Library Resource Guides at Library: Study\n\nFind out more and contact us at DeakinSync under Library  or go directly to the Library website
Lost property
Visit Deakin Central for lost property during business hours and Security after hours.
Maps
See the campus maps website.
Peer mentor
See Students Helping Students
Safezone
SafeZone is a free app for all Deakin University students that connects you directly to the Security team when you need help on campus. The app makes it easier for you to contact Security and helps them to respond if you need assistance, by sending your name and location directly to the response team\n\nBy installing the SafeZone app (available on Apple and Android devices) and registering as a user, you will also receive any critical notifications from the University. Deakin University encourages students to register for SafeZone on their mobile device.
Security
See Safety on campus
Student Life
Student Life staff know what students need to be a successful student at Deakin and have tailored services to help  achieve this. Services include accommodation, counselling, career planning, childcare, employment and volunteering opportunities, medical centres, international student support, multi-faith chaplaincy, fitness clubs and study skills.\n\nTo find out more go to the Student Life website.
Students Helping Students
University can be challenging, and no one understands students better than students. Experienced Deakin students are trained to help, whether you want academic, practical or social support.\n\nFind out more at Students Helping Students Hub.
Study Support
Language and Learning Advisers support students to develop the study skills they need to succeed at University. They offer workshops on topics such as organising your studies, research, writing and referencing.  Language and Learning Advisers are also available for individual and small group consultations at your campus or online. \n\nWriting Mentors are also available at each campus and online to assist with aspects of studying.  \n\nWeekly Peer Assisted Study Sessions (PASS) are also available in a select number of units. PASS sessions allow student to work together facilitated by a student leader who has previously done well in the unit to improve their understanding of the unit requirements.  To find out if there is a PASS session available for your unit check the Students Helping Students website.\n\nDetails on how to access Study Support services can be found at: sync.deakin.edu.au/studying
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