Release guidelines

Read the following guidelines carefully before submitting your application for release.

Transferring between registered providers guidelines

Under the National Code 2007, providers are restricted from enrolling transferring students prior to the student completing six months of their principal course. The principal course is one for which a student visa has been issued as the highest level of study in the program. At Deakin University this usually means the completion of one full trimester of study.

Applications can ONLY be submitted by emailing int.release.refund@deakin.edu.au

Your application will take up to 10 working days to assess upon receipt of a complete application (including all supporting documents). The letter advising the outcome of your application will be  emailed to you at the email address you provided in your application. If a release letter is refused, the letter will outline the reason(s) for refusal and the appeals procedure.

Your application should include all relevant supporting documentation. Please note that incomplete applications will not be considered. Requests for transfers from currently enrolled students who are in an adjustment period should not expect approval prior to enrolling for six months in the principal award course, except where there is evidence of compassionate or compelling reasons.

The applicant will be free to pursue the change of study plans after completing an enrolment of six months in the originally intended award course at Deakin University.


Acceptable reasons for release

Where a release letter is granted, the letter will be provided at no cost to the student.

Normally all students who are issued a Student visa as a result of a Deakin generated electronic Confirmation of Enrolment (eCOE) will be expected as a minimum to complete the first six months of the Deakin principal course.

The following criteria are the only circumstances in which Deakin will grant a release before the completion of the first six months of the Deakin program:

  • Deakin University's CRICOS registration has been suspended;
  • A student on a packaged Deakin pathway course fails to meet Deakin entry requirements after a minimum of two trimesters at their pathway education provider;
  • A government sponsor deems that the transfer is in the best interest of the student;
  • There are both grounds and evidence for compassionate and compelling circumstances (see below); and
  • An applicant under 18 years old presents a valid offer from a receiving institution (which also acknowledges the responsibility to provide accommodation, support and general welfare) and provides written evidence of parents'/guardian's support for the transfer.

Compassionate and compelling circumstances to be considered for approval of release from Deakin University will normally be a sudden change of circumstances, beyond the student's control, that impact on plans for on-campus study in Australia. Such circumstances, supported by evidentiary documents, may include;

  • Illness of the student or immediate family member evidenced by a medical certificate;
  • Death of a student's immediate family member evidenced by a death certificate;
  • Other compassionate circumstances where adequate evidence can be provided to show reason for release.


Non-acceptable reasons for release

Please note that the following circumstances will not generally be considered compassionate or compelling circumstances:

  • Under the Streamlined Visa Processing (SVP) guidelines, Deakin will generally not release a student who has entered Australia on a visa for an SVP-eligible course who, after visa grant, is seeking to transfer to a non-SVP eligible course at another provider. Student visa holders who arrive in Australia under SVP arrangements and then purposefully transfer to a non-SVP eligible course without applying for a new student visa will likely be in breach of their student visa and may be subject to visa cancellation. Details of the SVP program can be found on the Department of Immigration and Border Protection's website. Students who fail to meet pathway entry requirements will be required to show evidence of a new offer that is either for an SVP eligible course or is a packaged offer that leads to an SVP eligible course. Please read the information on the DIBP website about changing courses for streamlined visa holders.
  • Lack of understanding of Deakin University Transfer between Registered Providers Guidelines or Tuition Fee and Refund Policies.
  • Lack of understanding of Deakin University's enrolment procedures.
  • Failing to complete a minimum of two trimesters at a pathway provider if you are on a packaged Deakin offer.
  • Distance of your residential address from the Deakin campus at which you study.
  • Changing to a course that is outside your previous field of study.
  • A desire to change to a new course with lower fees.
  • Where your CoE has already been cancelled for non-commencement of study or for inactive enrolment status
  • A desire to move to another University to live/be with friends
  • Matters unrelated to your study at Deakin (such as car accidents, accommodation issues, or personal matters not affecting your study)

The applicant requesting a release letter will be advised of the decision in writing within the agreed time frame, outlined upon receipt of application.


Refund of fees

Refunds are assessed separately. It is important to note that an approved release does not mean you will be automatically approved for a refund. If you believe you are eligible for a refund and you are a current Deakin student, you will need to apply directly through the Division of Student Administration (DSA) through the Fees and Invoices web page.

If you are a currently enrolled Deakin student and believe you are eligible for a refund of fees, please complete a Remission of Debt form (PDF, 80.5 KB) .

If you are not yet enrolled in your Deakin University award course, and you have applied for a refund, your refund request will be forwarded to the Deakin International Finance Office and will be assessed according to the refund policy. This request will be processed within 28 days of your application. Any questions regarding your refund should be directed to the Deakin International Finance Office at di-finance-team@deakin.edu.au


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