Questions about online invoices
- How do I pay?
- My invoice is taking a long time to generate
- I get a blank screen
- I get a red cross and the message says 'No data was processed'
- I get the standard internet message 'Page Not Available'
- My fees are wrong on my invoice
- I just made a payment but it is not appearing on my invoice
- I just looked at a past invoice and it says I owe money when I don't
- The due date on my invoice is prior to today's date
- I just looked at a past invoice and it says I am enrolled in a unit and there is a fee for it but I know I withdrew early
- Nothing happens when I click on the Print Friendly Version button
- I don't have any, or only a few past invoices available in the drop down list in the Past Invoice screen
- I just withdrew from all my units and now my invoice will not generate. I get the message 'No data was processed for display on Statement of Account'
- What if I make a change to my enrolment?
- My online invoice generates ok but I get an error message when I try to access the print friendly version
- What does it all mean? How do I read the invoice?
- What if my invoice is wrong?
How do I pay?
BPay - you can print the
version of your invoice by scrolling to the bottom of your invoice and clicking the 'Print Friendly Version' button. Contact your bank or financial institution to make this payment from your cheque, savings, debit, credit card or transaction account.
Postbillpay - you can print the PDF version of your invoice by scrolling to the bottom of your invoice and clicking the 'Print Friendly Version' button. Pay in person at any Australia Post outlet, by phone within Australia 13 18 16 or International +61 13 18 16 (Note International call charges apply) or go to www.postbillpay.com.au .
Payment via StudentConnect - you can pay your invoice online by scrolling to the bottom of your invoice and clicking the 'Pay Now' button.
Payment in person - you can pay your invoice at the University Cashier Office on any campus by MasterCard, Visa or EFTPOS debit card. Please note cash is not accepted on any campus.
My invoice is taking a long time to generate
Please be patient. The application is calculating your fees to give you the most up-to-date fee data. This may take a few minutes, especially in peak periods.
I get a blank screen
Please try again. If you still get the blank screen contact Customer Service.
I get a red cross and the message says 'No data was processed'
Online Invoices may not be available yet. Check the dates on StudentConnect and make sure you are enrolled in the current trimester. You can do this by clicking on 'Course/Unit inquiry' on the sidebar menu. If you believe there is a problem contact Customer Service.
I get the standard internet message 'Page Not Available'
The application may have timed out. Please try again. If it still doesn't work contact Customer Service.
My fees are wrong on my invoice
Make sure you are looking at the current trimester and are enrolled correctly. You can do this by clicking on 'Course/Unit inquiry' on the sidebar menu. If you believe there is a problem contact Customer Service.
I just made a payment but it is not appearing on my invoice
Allow 3-4 working days for payments to be processed. If the payment is not appearing after this time please contact Customer Service.
I just looked at a past invoice and it says I owe money when I don't
The past invoice option gives you a copy of the last invoice generated for the trimester selected. Check the Date of Issue in the top left hand corner and you will see that it is a reprint of a past invoice that you will have already received. If you have paid the amount owing after the "Date of Issue" of the invoice your payment will not be reflected in that invoice. You will know your record is correct if you do not have a balance carried forward on your current invoice.
The due date on my invoice is prior to today's date
This means you have generated an invoice today but have overdue fees. These fees should be paid immediately to avoid your enrolment with the University being encumbered or terminated.
I just looked at a past invoice and it says I am enrolled in a unit and there is a fee for it but I know I withdrew early
The past invoice option gives you a copy of the last invoice generated for the trimester selected. If you check the Date of Issue that is in the top left hand corner it should be a date prior to the date you withdrew from the unit.
Nothing happens when I click on the Print Friendly Version button
- Check that you have Adobe Acrobat Reader installed
- The PC you are using may have popups blocked in the web browser. Try holding down the control key and then click on the Print Friendly Version button
- If this doesn't work call Customer Service.
I don't have any, or only a few past invoices available in the drop down list in the Past Invoice screen
Past invoices are only available where you have actually generated an invoice for a previous trimester. If you can't see a trimester option in the dropdown list and you were enrolled in that trimester it is likely you didn't owe anything at that time. This will be because either you are a deferred HECS student, paid your fees early or had sufficient credit balance to cover your debt. If you still feel there is a problem call Customer Service.
I just withdrew from all my units and now my invoice will not generate. I get the message 'No data was processed for display on Statement of Account'
This is because you do not owe any fees as you have just withdrawn from all your units.
What if I make a change to my enrolment?
Once you have made a change to your enrolment you must go to the 'Fees and Payments' link on the sidebar menu in StudentConnect and select 'Current Invoice'. A new invoice will be generated which reflects the changes (if any) to your fees.
My online invoice generates ok but I get an error message when I try to access the print friendly version
Have you changed your address online recently? It is likely that you have the ampersand character (&) or a quote character (') somewhere in your address. If you remove these you should be able to generate the print friendly version of your invoice. If this is not the case contact Customer Service.
What does it all mean? How do I read the invoice?
Your enrolment details and fee assessment for the current trimester are shown on your invoice. You should always carefully check the details to ensure they are correct. If you are unsure of the terminology used, Tool Tips are also provided - just hover your mouse over the text and a brief explanation will appear. You can also view an interactive demonstration (128 KB) to help you understand your invoice.
All invoices have a due date for payment. It is very important that payment is made by this date to avoid your enrolment being encumbered and/or terminated and subsequent loss of access to critical services such as IT access, DSO, Library, email and StudentConnect.
Your invoice has important information about your enrolment and fee liability. Below is a quick reference guide to help you understand all the details on your invoice.
|Date of Issue||The date the fees were assessed and the invoice produced|
|Course||The course code and title of the course you are currently enrolled in|
|Unit Code and Title||Current unit enrolment details as at the date of issue|
|Status||Enrolment status of unit at date of issue (e.g. Enrolled, discontinued, unconfirmed)|
|Location||Campus at which unit is located|
|Class||Attendance type (e.g. D=on-campus, X=off-campus)|
|Student Status||Indicates chosen payment method. Want more information on your Student Status?|
|Credit points||The number of points the unit will earn towards your degree if the unit is successfully completed|
|EFTSL||Equivalent Full Time Student Load. Credit points undertaken in a given trimester are calculated as a fraction of the full-time annual load - normally 8 credit points. For example, a unit worth 1 credit point would have an EFTSL of 1 divided by 8 or 0.125.|
|Opening Balance||Amount outstanding from a previous trimester|
|Fee Type||Indicates the type of fee you are liable for|
|Assessed Amount||The combined cost of all units displayed on your invoice|
|Discount||The discount applied (10%) if you are in a Commonwealth supported place ( CSP ) and have chosen to make a full upfront payment or a partial payment in excess of $500.|
|Sponsor Amount||Amount assessed that the sponsor must pay (if applicable)|
|Student Payments||Any payments made prior to the date of issue|
|Sponsor Payments||Payments that sponsors have made prior to the date of issue|
|Student Amount Outstanding||Amount owing for that Fee Type|
|Total Amount Due||Total amount owing for all Fee Types|
What if my invoice is wrong?
If any of the information is incorrect or incomplete you should contact Customer Service immediately on:
Geelong +61 3 5227 2333
Melbourne +61 3 9244 6333
Warrnambool +61 3 5563 3333
Email firstname.lastname@example.org or visit any Deakin Central office.
Need more detailed fee information?
More detailed information on fee rates for domestic and international students can be found on the Fees page.