Health Literacy Masterclass - Using health literacy for health service improvement and community development

25 – 26 May 2017
9.00 am to 5.00 pm
University of New South Wales

A two-day intensive masterclass for managers and executives, health professionals, health planners and those active in health promotion and community services.

Event details

This masterclass will cover the latest health literacy practice and research, including measurement, service responsiveness and the Ophelia approach to community development and health service improvement. 

The Ophelia approach uses co-design to identify community needs and generate locally relevant solutions that are highly implementable and fit-for-purpose. 

The widely used Health Literacy Questionnaire (HLQ) will be presented, including its use in needs assessment, process and outcomes evaluation and quality improvement. 

Local and international advancements in policy and practice will be covered. Topic areas include:

  • co-design
  • place-based approaches
  • inequality
  • community health
  • chronic conditions
  • service redesign
  • quality improvement.

Participants will receive the Ophelia manual and a HLQ licence.

The May Masterclass has reached capacity

If you wish to be notified of cancellations, be added to a waitlist, or find out about our next masterclass, please contact

Contact us

Key information

Date and time

Thursday 25 May – Friday 26 May 2017
9.00 am - 5.00 pm


The Hugh Dixson Theatre
Australian Graduate School of Management
AGSM Building
Gate 11, Bontany Street
University of New South Wales
Kensington, 2052