Profile image of Ali Tamaddoni Jahromi

Dr Ali Tamaddoni Jahromi



Senior Lecturer


Faculty of Business and Law


BL Deakin Business School


Melbourne Burwood Campus


Graduate Certificate of Higher Ed. Learning & Teaching, Deakin University, 2017
Doctor of Philosophy, Monash University, 2014

+61 3 924 46196


Ali Tamaddoni is Senior Lecturer in the Department of Information Systems and Business Analytics in Deakin Business School. His research interests include churn management, customer analytics and big data analytics. Ali's work has been published in Journal of Service Research, Decision Support Systems, and Industrial Marketing Management among others. 

Read more on Ali's profile

Research interests

  • Customer Analytics
  • Customer Churn Modeling


  • Member, Australian Computer Society.

Teaching interests

  • Marketing Analytics 
  • Customer Analytics

Units taught

  • MIS784 - Marketing Analytics
  • MIS384 - Marketing Analytics
  • MIS771 - Descriptive Analytics and Visualization
  • MIS793 - Business Analytics Project


  • Stakhovych, S. and Tamaddoni, A., 'Effects of Customer Credits as Service Failure Recovery Solution on Customer Churn and Purchases', INFORMS Marketing Science Conference, USA, 7-10 June 2017. 
  • Stakhovych, S., Tamaddoni Jahromi, A., and Ewing, M., 'Towards More Accurate and Profitable Customer Churn Prediction', INFORMS Marketing Science Conference, USA, 18-20 June 2015.
  • Tamaddoni Jahromi, A., Stakhovych, S. and Ewing, M., 'Predicting customer churn: Old techniques are still alive', American Marketing Association, Summer Marketing Educators’ Conference, USA, 9-11 August 2013.
  • Tamaddoni Jahromi, A., Stakhovych, S. and Ewing, M., 'Customer churn models: A comparison of probability and data mining approaches. Academy of Marketing Science, World Marketing Congress, Australia, 17-20 July 2013.
  • Tamaddoni Jahromi, A., Sepehri, M., Teimourpour, B. and Choobdar, S., 'A computer-assisted dual-step predictive model for customer churn in pre-paid telecommunications service providers', Academy of Marketing Conference, UK, 7-9 July 2009.
  • Naude, P., Moeini Jazani, M., Tamaddoni Jahromi, A., Farhadi, M. and Alborz, B., 'Assessing business exchange context dynamism: The PLC perspective', Academy of Marketing Conference, UK, 8-10 July 2008.


  • Best Reviewer Award in the track of Marketing Analytics, Methods, and Modelling, ANZMAC 2018 Conference.
  • Best Paper Award in Business-to-Business Marketing, Academy of Marketing Conference, UK, 2008. 


Filter by


Mix & Match: A Resource-Based Complaint Recovery Framework for Tangible Compensation

S Stakhovych, A Tamaddoni

(2020), pp. 1-16, Journal of Service Research, London, Eng., C1

journal article

The impact of advertising on market share: Controlling for clutter, familiarity, and goodwill decay

N De Canha, M Ewing, A Tamaddoni

(2020), Vol. 60, pp. 87-103, Journal of Advertising Research, New York, N.Y., C1

journal article

The paradox of (dis)trust in sponsorship disclosure: the characteristics and effects of sponsored online consumer reviews

S Kim, E Maslowska, A Tamaddoni

(2019), Vol. 116, pp. 114-124, Decision support systems, Amsterdam, The Netherlands, C1

journal article

Managing emissions allowances of electricity producers to maximize CO2 abatement: DEA models for analyzing emissions and allocating emissions allowances

Mahdi Mahdiloo, Ojelanki Ngwenyama, Rens Scheepers, A Tamaddoni Jahromi

(2018), Vol. 205, pp. 244-255, International journal of production economics, Amsterdam, The Netherlands, C1

journal article

The impact of personalised incentives on the profitability of customer retention campaigns

A Tamaddoni, S Stakhovych, M Ewing

(2017), Vol. 33, pp. 327-347, Journal of marketing management, Abingdon, Eng., C1

journal article

Comparing churn prediction techniques and assessing their performance: a contingent perspective

A Tamaddoni, S Stakhovych, M Ewing

(2016), Vol. 19, pp. 123-141, Journal of service research, London, Eng., C1

journal article

Managing B2B customer churn, retention and profitability

A Tamaddoni Jahromi, S Stakhovych, M Ewing

(2014), Vol. 43, pp. 1258-1268, Industrial Marketing Management, Amsterdam, The Netherlands, C1

journal article

Modeling customer churn in a non-contractual setting: the case of telecommunications service providers

A Tamaddoni Jahromi, M Sepehri, B Teimourpour, S Choobdar

(2010), Vol. 18, pp. 587-598, Journal of strategic marketing, Abingdon, Eng., C1-1

journal article

Funded Projects at Deakin

No Funded Projects at Deakin found


Associate Supervisor

Samaneh Montazeri

Thesis entitled: Decomposition of Customers' Response to Discount Coupons

Master of Commerce, Department of Marketing