Prof Hind Benbya



Head of Department, Information Systems and Business Analytics


Faculty of Business and Law


Deakin Business School


Melbourne Burwood Campus


Diploma of Habilitation to Supervisoe Research in Economics, University of Paris XI, 2014
Doctor of Philosophy in E-Business, University of Lecce, 2006
Master in E-Business Management, University of Lecce, 2002
Master of Management Science, Aix-Marseille University, 2002


Hind Benbya is Professor and Head of IS and Business Analytics at Deakin Business School. Hind has over eighteen years leadership experience as Head of IS, Chair in Digital Business and Director of MSc in different countries including France, Italy and the USA.

Hind’s research interests include digital innovation, IT-enabled transformation and Artificial Intelligence. Her work has appeared in MIS Quarterly, the Journal of Management Information Systems, MIT Sloan Management Review, MISQ Executive, and Decision Support Systems, among others. She is currently senior editor of the MISQ Executive, guest senior editor for the Journal of Association of Information Systems and a member of the editorial board of the Journal of Strategic Information Systems.

Her research has been funded by corporations such as Sanofi, IBM, CIGREF, and FNEGE, and she is the recipient of several best paper awards (e.g. Academy of Management and HICSS). She has been a visiting professor at Cambridge Judge Business School and UCLA Anderson School and is currently a fellow at Oxford Internet Institute. Hind holds a Habilitation Diploma from University of Paris XI (France), MSc and a PhD from University of Salento (Italy), MSc from IAE Aix-en-Provence and a BS from ISCAE Business School (Morocco). Hind speaks English, French, Italian and Arabic and is a keen  runner.

Read more on Hind's profile

Research interests

Digital Innovation

IT-enabled transformation

Artificial Intelligence


  • 2018 Montpellier Business School Research Excellence Award
  • 2016 FNEGE Faculty Mobility Award
  • 2011 Best Paper Proceedings of the Academy of Management (MTO Division)
  • 2010 SSRN Top 10 Papers all times for ‘Internal Knowledge Markets’
  • 2008 Best Paper Runner-up, HICSS 41
  • 2006 Best Paper Proceedings of the Academy of Management (TIM Division)
  • 2003-2006 Ministry of Education and Research-Italy, Ph.D. Scholarship
  • 2004 Best Paper Proceedings of the International Federation for Information Technologies
  • 2001-2002 University of Lecce Master Fellowship


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Feedback Types and Users' Behavior in Online Innovation Contests: Evidence of Two Underlying Mechanisms

Jie Yan, Hind Benbya, Dorothy Leidner

(2023), pp. 103755-103755, Information & Management, C1

journal article

Examining interdependence between product users and employees in online user communities: The role of employee-generated content

J (Kevin) Yan, D Leidner, H Benbya, W Zou

(2021), Vol. 30, Journal of Strategic Information Systems, C1

journal article

Artificial Intelligence in Organizations: Implications for Information Systems Research

Hind Benbya, Stella Pachidi, Sirkka Jarvenpaa

(2021), Vol. 22, pp. 282-303, Journal of the Association of Information Systems, [Atlanta, Ga.], C1

journal article

Complexity and information systems research in the emerging digital world

H Benbya, N Nan, H Tanriverdi, Y Yoo

(2020), Vol. 44, pp. 1-18, MIS Quarterly: management information systems, Minneapolis, Minn., C1-1

journal article

Social capital and knowledge contribution in online user communities: One-way or two-way relationship?

J Yan, D Leidner, H Benbya, W Zou

(2019), Vol. 127, Decision Support Systems, C1-1

journal article

MIS Quarterly research curation on Information Systems alignment

Hind Benbya, Dorothy Leidner, David Preston

(2019), pp. 1-19, MIS Quarterly, Minneapolis, Minn., C1-1

journal article

Differential Innovativeness Outcomes of User and Employee Participation in an Online User Innovation Community

J Yan, D Leidner, H Benbya

(2018), Vol. 35, pp. 900-933, Journal of Management Information Systems, C1-1

journal article

How Allianz UK used an idea management platform to harness employee innovation

H Benbya, D Leidner

(2018), Vol. 17, pp. 139-155, MIS Quarterly Executive, Atlanta, Ga., C1-1

journal article

The interplay between social capital and knowledge contribution in online user communities

J Yan, D Leidner, H Benbya, W Zou

(2018), pp. 1-11, ACIS 2018 - 29th Australasian Conference on Information Systems, Sydney, Australia, E1-1


Leadership and online communities

S Johnson, S Jarvenpaa, H Benbya, M Barrett, S Faraj

(2017), ICIS 2017: Transforming society with digital innovation : Proceedings of the International Conference on Information Systems 2017, Seoul, South Korea, E1-1


What motivates developers in OSSP?

H Benbya

(2016), pp. 61-86, Successful OSS Project Design and Implementation: Requirements, Tools, Social Designs and Reward Structures, Abingdon, Eng., B1-1

book chapter

Successful OSS project design and implementation: Requirements, tools, social designs and reward structures

H Benbya, N Belbaly

(2016), A7-1

edited book

Harnessing employee innovation in internal crowdsourcing platforms: Lessons from Allianz UK

H Benbya, D Leidner

(2016), 2016 International Conference on Information Systems, ICIS 2016, Dublin, Ireland, E1-1


User-generated content and employee creativity: evidence from salesforce ideaexchange community

Jie Yan, Dorothy Leidner, Hind Benbya

(2016), ICIS 2016 : Proceedings of the 37th International Conference on Information Systems, Dublin, Ireland, E1-1


Barter - Mechanism design for a market incented wisdom exchange

D Shen, M Van Alstyne, A Lippman, H Benbya

(2012), pp. 275-284, Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW, E1-1


Valuing Knowledge-Based Initiatives: What we know and what we don't know

H Benbya

(2011), Vol. 7, pp. 1-15, International Journal of Knowledge Management, C1-1

journal article

How to find answers within your company

H Benbya, M Van Alstyne

(2011), Vol. 52, pp. 65-75, MIT Sloan Management Review, C1-1

journal article

Knowledge management systems implementation: Lessons from the silicon valley

H Benbya

(2008), A1-1


Eliciting and validating knowledge in Knowledge Management Systems

H Benbya, M Van Alstyne

(2008), Proceedings of the Annual Hawaii International Conference on System Sciences, E1-1


Introduction to knowledge management for creativity and innovation minitrack

H Benbya, L Cooper, N Belbaly

(2008), Proceedings of the Annual Hawaii International Conference on System Sciences, E1-1


An empirical investigation of the customer Knowledge creation impact on NPD Performance

N Belbaly, H Benbya, R Meissonier

(2007), Proceedings of the Annual Hawaii International Conference on System Sciences, E1-1


A stage model for NPD process maturity and IKMS implementation

N Belbaly, H Benbya

(2006), pp. 418-437, Artificial Intelligence and Integrated Intelligent Information Systems: Emerging Technologies and Applications, B1-1

book chapter

Using Coevolutionary and Complexity Theories to Improve IS Alignment: A Multi-Level Approach

Hind Benbya, Bill McKelvey

(2006), Vol. 21, pp. 284-298, Journal of Information Technology, London, Eng., C1-1

journal article

Toward a complexity theory of information systems development

H Benbya, B McKelvey

(2006), Vol. 19, pp. 12-34, Information Technology and People, Bingley, Eng., C1-1

journal article

Mechanisms for knowledge management systems effectiveness: Empirical evidence from the Silicon Valley

H Benbya

(2006), Vol. 2006, pp. U1-U6, Academy of Management 2006 Annual Meeting: Knowledge, Action and the Public Concern, AOM 2006, E1-1


Mechanisms for knowledge management systems effectiveness: An exploratory analysis

H Benbya, N Belbaly

(2005), Vol. 12, pp. 203-216, Knowledge and Process Management, C1-1

journal article

Corporate portal: A tool for knowledge management synchronization

H Benbya, G Passiante, N Belbaly

(2004), Vol. 24, pp. 201-220, International Journal of Information Management, C1-1

journal article

Funded Projects at Deakin

No Funded Projects at Deakin found


No completed student supervisions to report