Profile image of Jeff Chamberlain

Dr Jeff Chamberlain





Faculty of Business and Law


BL Deakin Business School


Melbourne Burwood Campus


Doctor of Philosophy, Deakin University, 2014
Graduate Certificate of Higher Education, Deakin University, 2010
CPA (Certified Practising Accountant), CPA Australia, 2006
Master of Electronic Commerce, Deakin University, 2003
Graduate Diploma of Electronic Commerce, Deakin University, 2002
Graduate Certificate of Electronic Commerce, Deakin University, 2001
Bachelor of Business, Deakin University, 1994


Dr Jeff Chamberlain is a Lecturer in the Department of Management in Deakin Business School. Jeff joined Deakin in 2002 after a twenty-year industry career, most of which was experienced at the Australian Taxation Office (ATO), in management roles across auditing, training and development, IT and senior project management. The final five years of his full-time industry involvement saw him direct 'state of the art', strategic and business process oriented, Internet projects. Jeff was awarded an Australia Day Medal and Certificate in 2000 for excellence in international IT project management as a result of the successful delivery of an ATO sponsored, strategic Internet implementation for the OECD, involving seven key stakeholder nations.

He transitioned to academe because he could see a paucity of knowledge and skills in Australian employees, in most industries, in the management disciplines of strategy, process, ICT, projects and change and he wanted to help reverse this. Deakin University's pragmatic and edgy approach to teaching and learning suited Jeff's strategic intentions as a vehicle for rapidly boosting these capabilities in Australia.

Since commencing at Deakin, Jeff has taught into eight business units, mostly postgraduate (MBA) including the capstone Strategic Management unit. He has received several Faculty awards for teaching excellence and industry engagement, as well as a VC Award for teaching excellence. He has also published and presented internationally. Most notably, Jeff conceived and created the very popular, postgraduate, Business Process Management (BPM) unit in 2010 as an intuitive response to anticipated business fall out from the 2008 GFC. It was a timely creation. This well-received unit is now core into at least four major post-graduate programs at Deakin; has its own MBA version; and was selected for an innovative university pilot initiative, called 'Start Anytime' (a new study mode for Deakin postgraduate students). It continues its consistently strong growth trajectory.

Jeff holds six Deakin qualifications including Bachelors, Masters and PhD degrees. His PhD research explored enterprise system implementations into SMEs, at the pre-implementation stage, and the implications of this from strategic and process planning and management perspectives. Jeff is a qualified CPA and holds the CPA's prestigious 'Specialist in Information Technology' professional accreditation. He also holds a Second Dan Black Belt in Karate, vigorously translating metaphors from this experience into much of his teaching. Jeff is a Fellow of CPA Australia (FCPA), the Strategic Management Institute (FSMI) and of the Institute of Managers and Leaders (FIML) and is a Certifed Professional with the Australian Computer Society (MACS CP).

Drawing on his industry, academic and martial arts backgrounds, Jeff is consolidating insights, energies and resources to evolve a strategic faculty (and University) profile that will distinguish Deakin as the pre-eminent, business oriented, BPM hub in the Southern hemisphere.

Read more on Jeff's profile

Research interests

  • Business Process Management
  • Strategic Management
  • Enterprise Information Systems
  • Business Case Development
  • Program / Project Management


  • Member, CPA Australia (FCPA).
  • Member, Institute of Managers and Leaders (FIML).
  • Member, Strategic Management Institute (FSMI).
  • Member, Australian Computer Society (MACS CP).
  • Member, Association of Business Process Management Professionals (ABPMP).

Teaching interests

  • Leadership
  • Strategic Management
  • Business Process Management
  • Business Case Development
  • ICT Management
  • Project Management
  • Change Management

Units taught

  • MBA710 - Business Process Management
  • MPM701 - Business Process Management
  • MPM701A - Business Process Management - Start Anytime
  • MPM706 - Strategic Management (MBA Capstone)
  • MPC741 - IT Strategy and Management (MBA)
  • MSC770 - IT Professional Practice
  • MPC701 - Information Systems for Business
  • MSC701 - Foundations in Electronic Commerce
  • MSC303 - Project Management (Capstone)
  • MSC244 - Business on the Internet

Knowledge areas

  • Strategic Thinking, Planning and Management
  • Business Process Management
  • Business Case Development
  • Information Technology Management
  • Project Management
  • Change Management


  • 11th European Conference on Information Systems (ECIS), Italy, 2003.
  • International Conference on Information Resources Management Association (IRMA), USA, 2003.
  • IFIP Working Group 8.4 second conference on e-business: multidisciplinary research and practice, Denmark, 9-11 June 2002.
  • 6th Annual CollECTeR Conference on Electronic Commerce, Australia, 2001.

Media appearances

  • 'Computer help is a class act', Whitehorse Leader, Australia, 01 October 2003.
  • 'On-site design experience worth losing sleep over', The Australian, Australia, 01 October 2003. 
  • 'Students gain real experience at centre', Whitehorse Leader, Australia, 10 November 2004.
  • 'Partners exchange their information', Waverley Leader, Australia, 07 December 2004. 
  • Deakin boosts local firms', Financial Review, Australia, 24 May 2005.


  • Vice Chancellor's, Deakin University Award for Teaching Excellence, Start Anytime Project, 2017.
  • Faculty of Business and Law Award for LIVE Category, Experience (Outstanding Contribution), Deakin Think Tank Challenge, 2017.
  • Faculty of Business and Law Award for Effectiveness, Excellence and Exemplar Practice in Teaching and Learning, 2016.
  • Faculty of Business and Law Award for Outstanding Contribution to the University Community or our Partners, 2016.
  • Faculty of Business and Law, Dean's Lecturing Legend Award, 2012.
  • Awarded for 'Innovative Practices in the Implementation of the new Desire2Learn LMS System', 2011.
  • Awarded Whitehorse Business Group's Excellence in Business Awards 'Strategic Partnerships Award', 2005.
  • Awarded the Dean's 'Outstanding Contribution to Enhancing Market Identity Award', Faculty of Business and Law, 2003.
  • Awarded National Australia Day Council's, 'Australia Day Achievement Award' - Medal and Certificate for Excellence in IT Project Management delivery of online, interactive and collaborative, web-based 'Knowledge Exchange' for the OECD and the ATO, 2000.


  • The Deakin Think Tank Challenge 2018 (Project architect/manager).
  • BPM Deakin 2017, Bowater Trust, Sponsored hi-tech virtual community (Project architect/manager), Project morphed into major departmental industry engagement platform.
  • The Deakin Think Tank Challenge 2017 (Project architect/manager).
  • The Deakin Think Tank Challenge 2016 (Project architect/manager).
  • Start Anytime 2016,  Recalibration of MPM701 BPM for pilot into edgy, innovative new study mode platform (MPM701 Conversion architect).
  • MERLIN 2016, Innovative online case generation and plagiarism reduction software as a service platform (Project conception and architect).


Filter by


Digital disruption meets the academic timetable: start learning anytime

Trina Jorre De St Jorre, Beverley Oliver, Jeff Chamberlain

(2018), pp. 159-165, ASCILITE 2018 : Proceedings of the 35th International Conference on Open Oceans : Learning without Borders - Innovation, Practice and Research in the Use of Educational Technologies in Tertiary Education, Deakin University Geelong, Victoria, E1


Moving personal tax online: the Australian Taxation Office's E-Tax initiative

J Chamberlain, T Castleman

(2005), Vol. 1, pp. 54-70, International journal of cases on electronic commerce, Hershey, Pa., C1

journal article

Project communication management in Australia, Germany and India - a cross cultural study

B Fraunholz, C Unnithan, J Chamberlain

(2003), pp. 150-153, Information technology and organizations: trends, issues, challenges and solutions : Proceedings of the 2003 International Conference on Information Resources Management Association, Philadelphia, Pennsylvania, E1


Transacting with citizens: Australian government policy, strategy and implementation of online tax lodgement

J Chamberlain, T Castleman

(2003), New paradigms in Organizations, Markets and Society, Proceedings of the 11th European Conference on Information Systems, Naples, Italy, E1


Project communication management in Australia, Germany and India : a cross cultural study

B Fraunholz, C Unnithan, J Chamberlain

(2002), Geelong, Vic., A6

research report/technical paper

Egovernment business strategies and services to citizens : an analysis of the Australian e-tax system

J Chamberlain, T Castleman

(2002), Seeking success in e-business: a multi-disciplinary approach IFIP Working Group 8.4 second conference on e-business : multidisciplinary research and practice in Copenhagen June 9-11 2002, Copenhagen, Denmark, E1


National governments doing business on-line : an Australian look at current practice and future hazards

J Chamberlain, T Castleman

(2001), pp. 31-41, CollECTeR: Proceedings 6th Annual CollECTeR Conference on Electronic Commerce 2001, Coff`s Harbour, N. S. W., E1


Funded Projects at Deakin

No Funded Projects at Deakin found


No completed student supervisions to report