Health Systems Improvement Unit (HSIU)

We create and test innovative tools and interventions to improve outcomes for people across sectors, cultures and countries. Skilled in understanding the needs of a very wide range of stakeholders, we work with people who experience challenges engaging with and accessing existing services to develop fit-for-purpose health system improvements.

Our research

Our projects focus on individual through to system-wide service improvement to reduce health inequities in acute and chronic conditions. By understanding the needs of all stakeholders, we aim for sustainable change at local, regional and national levels.

Our projects include patient-centred care, community health, health service improvement and government sectors. We have an outstanding track record in co-design for translation of research into practice, academic outputs and contributing to real change in and across communities.

Find out more about our research

We're proud of the real-world impacts that we have, and continue to make, in communities, health services and in policy settings, not only in Australia but in many countries.



Our team and publications

Our interdisciplinary team includes experts in public health, epidemiology, health program evaluation and health services research. The team's professional background includes public health, nursing, physiotherapy, science communications, education and training.

Find out more about our team

Featured research

A recognised international leader in health literacy

Professor Richard Osborne is a recognised international leader in health literacy, measurement science and approaches to intervention development and implementation. Over the past 15 years his tools have been adopted locally and globally, including the Health Education Impact Questionnaire (heiQ), Health Literacy Questionnaire (HLQ) and the Ophelia (OPtimising HEalth LIteracy and Access) process.

Our partners and collaborators

We work with academic institutions, health services, health insurers and governments to innovate and embed sustainable solutions to local, regional and national issues. Together we’re co-designing innovative solutions to major health problems and, with our partners, implementing them where they matter.

See who our partners are

Our tools are used around the world

Health Education Impact Questionnaire (heiQ) 

The HeiQ measures the intended outcomes of health education and self-management programs. The questionnaire is used in 19 countries and has been translated into 9 languages. It's one of the most widely used tools for the evaluation of health education programs.

Find out more about the heiQ

The Health Literacy Questionnaire (HLQ) 

The HLQ measures nine key elements of health literacy to assist with evaluation of health programs, for local and national surveys, and to assist with developing interventions. Its application is rapidly increasing across the world. It has been translated into 20 languages and has been applied in over 30 countries since its release in 2014.

Find out more about the HLQ

The Ophelia process (OPtimising HEalth LIteracy and Access) 

This process is a modern approach to equity service improvement which uses health literacy as a starting point to minimise health inequalities. It is being applied widely in Australia and also in Africa, UK and Europe.

Find out more about Ophelia

Contact us

Health Systems Improvement Unit (HSIU)
General enquiries
+61 3 9244 3073 
Email HSIU