Our team and publications
Our interdisciplinary team includes experts in public health, epidemiology, health program evaluation and health services research. The team's professional background includes public health, nursing, physiotherapy, science communications, education and training.
A recognised international leader in health literacy
Professor Richard Osborne is a recognised international leader in health literacy, measurement science and approaches to intervention development and implementation. Over the past 15 years his tools have been adopted locally and globally, including the Health Education Impact Questionnaire (heiQ), Health Literacy Questionnaire (HLQ) and the Ophelia (OPtimising HEalth LIteracy and Access) process.
Our partners and collaborators
We work with academic institutions, health services, health insurers and governments to innovate and embed sustainable solutions to local, regional and national issues. Together we’re co-designing innovative solutions to major health problems and, with our partners, implementing them where they matter.
Our tools are used around the world
Health Education Impact Questionnaire (heiQ)
The HeiQ measures the intended outcomes of health education and self-management programs. The questionnaire is used in 19 countries and has been translated into 9 languages. It's one of the most widely used tools for the evaluation of health education programs.
The Health Literacy Questionnaire (HLQ)
The HLQ measures nine key elements of health literacy to assist with evaluation of health programs, for local and national surveys, and to assist with developing interventions. Its application is rapidly increasing across the world. It has been translated into 20 languages and has been applied in over 30 countries since its release in 2014.
The Ophelia process (OPtimising HEalth LIteracy and Access)
This process is a modern approach to equity service improvement which uses health literacy as a starting point to minimise health inequalities. It is being applied widely in Australia and also in Africa, UK and Europe.
Health Systems Improvement Unit (HSIU)
+61 3 9244 3073