Description of 2016 Library Client Survey infographic

Our response to the 2016 Library Client Survey

The Library Client Survey is run every 2 years to ensure that our priorities are focused on your needs.

We are delighted to hear that you value:

  • that Library staff are approachable and helpful, and provide valuable assistance and expertise
  • that Library facilities, equipment  and opening hours have improved
  • that when away from campus you can access the wide range of library resources that you need
  • our large collection of online library resources
  • that wireless access is available in the Library when you need it

We have taken on board your comments for improvements in 2017:

I cant' find a quiet space/group space to study/discuss

  • We are reviewing Library spaces to improve seating, collaborative study spaces and quiet zones
  • Library staff will focus on encouraging appropriate study behaviour in quiet zones

The Library search box isn't easy to use

  • We have started a major usability project to improve Library resource discovery
  • This project  is aimed at simplifying the search and discovery process.

I have difficulty accessing some things on my mobile device

  • We are trialling the MyLibrary mobile app to improve discovery when you are out and about
  • We are regularly testing library resources against mobile devices

I am not always informed about library services

  • We are implementing a new Library Communication plan to schedule key communication activities
  • We are improving the support available through the Library chat service
  • We are expanding the delivery of library services within your learning environment

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