FAQ and Tips

Frequently asked questions and tips to help make car pooling work better for you.

How do I find a carpool?

Once you have registered, you need to join one (or more) campus groups. You will then be able to see who else travels to that campus and how close they are. When you find someone that looks like a match, send them an email and see what you can work out.

Note: until you join a group, you can’t find other people, and they can’t find you.

Can I join if I don't have a car?

Absolutely. It is up to the individuals involved to work out how they want to arrange their carpool.

Some groups take turns driving from day to day or week to week and in other groups, one person drives all the time.  Participants may contribute towards fuel, parking and other vehicle costs. How it works is entirely your choice.

What happens if the driver has to leave work early or stay back late?

Arrange your own transport home - carpool with a colleague, travel by public transport or taxi.  You will still achieve financial savings in the long term.

Why do you want to know about my car?

We collect information about the kind of vehicles people use for statistical purposes only - this information is not shared with other users.

Will carpooling have any affect on my insurance?

As long as your cost sharing does not produce a profit for the vehicle owner or driver, your insurance won't be affected. You should confirm this by contacting your insurance provider. However, it must be noted that some insurance companies have a 'Named Driver Policy' that may not cover other people driving your vehicle.

Are my personal details secure?

Your information is stored securely in an Australian data centre. Any information visible by other users is clearly indicated as such when you register.

What other users can see:

  • Your chosen display name.
  • Your university email address.
  • Your telephone number (if you choose).
  • Your approximate home location on a map (your exact
    location is obscured).
  • The suburb you live in.
  • Whether you are a driver, passenger or both.
  • How far away you are from them, this indicates distance apart
    only down to within one kilometre.  If a potential partner is
  • listed as being within a kilometre they could actually be next
  • If you are a student or a staff member.
    Any text that you enter when you join a campus group.

I'm having trouble finding an address

In the case of new suburbs and roads, they may not have been added to our database yet. Sometimes, the locally used name for a road may be slightly different than the officially recorded name - the locals know what it means, but computers are confused by it.
In either case, using the name of a street or road that is nearby will be fine.

I'm having trouble logging in!

Follow the prompts from login dialog to reset your password.

Why doesn't the calendar show all of my journeys when I look at some dates in the future or the past?

The calendar only shows journeys up to a year in advance, and only starts recording journeys when they are created.

Old journeys may be removed from the calendar from time to time.

How do I remove my account?

Login to the system and click the “Remove your profile” button from the ”Profile” page.

Keep your car clean and well maintained

No-one wants to sit where your dogs have been sleeping or put their feet amongst last week’s take-away food rubbish. Ensure your car is currently registered, is roadworthy and insured. This means it is regularly serviced and is not likely to breakdown due to lack of maintenance or fuel.

Determine who will drive, and when

If all members of your carpool want to drive, decide amongst yourselves if you want to drive on a daily, weekly or monthly basis.

Avoid side trips on the way home

Save other trips, such as shopping, for the weekend. Otherwise simply choose not to carpool on the days you need to run an errand.

Establish a cost-sharing arrangement

Sharing the cost of parking is a great way to start as you trial your new carpool arrangement.  A similar arrangement can be worked out for fuel and toll costs.

Give your carpool some time to work

It usually takes a few weeks to arrange everyone's routine into a harmonious pattern.  Most carpoolers discover they really enjoy the company of their fellow carpoolers and find it a benefit they had not anticipated.

Ensure carpoolers have your contact details, and you have theirs

If a driver is ill, or not travelling, an alternate driver should be notified to ensure that other members of the carpool will have a ride. If a passenger is ill or will not be working, the driver must be contacted as soon as possible. Don't forget to give notice of holiday, personal or overtime plans.

Establish some basic ground rules

Smoking, music, food, drinks, etc. Some may also like quiet time in the morning.

Determine a schedule and be punctual

Establish a pick-up time and place and designate a place to meet for the trip home. Decide together how long to wait for a passenger. The usual waiting time is 2–5 minutes.

Plan B

Make sure you have a plan B to fall back on if your driver can't make it. Even if this involves getting a taxi, you'll be still saving a lot of money over the long term.

Encourage others to carpool.

Letting others know of the benefits of carpooling can encourage this form of transport to be commonplace at Deakin and will increase your chances of finding someone to carpool with.

Drive safely

Carpools are no place for road rage, aggressive driving or breaking the law in any way.

Contact us

Please direct any Car Pooling enquires to
Deakin Transport 03 522 72683 or

Quick links

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