Human Resources Division

Risk Factors for Workplace Stress

Work Demands

Work Environment Unpleasant or dangerous physical conditions such as crowding, noise, air pollution, or ergonomic problems.
Work Equipment Problems regarding the reliability, availability, suitability and maintenance or repair of equipment and facilities.
Task Design Lack of variety or short work cycles, fragmented or meaningless work, under-use of skills, high uncertainty.
Task Fit psychological fit between the employee's interpersonal and emotional competencies, their job skills, and the position they hold
Work Load and Pace 
Work overload or underload, lack of control over pacing, high levels of time pressure.
Work Schedule Shift working, inflexible work schedules, unpredictable hours, long or unsocial hours.
Customer-Demands The need to hide negative emotions during interactions with clients/customers, unrealistic customer expectations, and/or verbally aggressive clients/customers.

Control

Decision Latitude
and Control               
Low participation in decision making, lack of control over work
Fairness Perception of unfair or unjust treatment (rewards, allocation of work)

Support

Organisational Support      
Poor communication, low levels of support for problem-solving and personal development, lack of definition of organisational objectives,
Organisational Values Lack of family friendly policies, lack of appreciation and recognition
Career Development Career stagnation and uncertainty, under-promotion or over-promotion, poor pay, job insecurity, low social value to work

Relationships

Interpersonal Relationships Social or physical isolation, poor relationships with superiors, interpersonal conflict (including harassment and bullying), lack of social support, encouragement, sponsorship and resources provided by the organisation, line managers and colleagues.
Respect Lack of civility and respect, honesty and transparency
Management Culture
Lack of working practices and policies to avoid conflict and dealing with unacceptable behaviour, ineffective performance management (surprise, too late, contradictory, poorly managed, inappropriate responses), lack of trust

Role 

Job Role                              
Role ambiguity and role conflict, uncertain job expectations, lack of authority or standing, too much responsibility, too many "hats to wear."

Change

Organisational Change   
Poorly communicated and managed change processes, lack of consultation, lack of opportunity

Work-Life Balance

Home-Work Interface    
Conflicting demands of work and home, low support at home, dual career problems.

Deakin University acknowledges the traditional land owners of present campus sites.

30th October 2012