MPM742 - Personal Injury Strategic Claims Management

Unit details

Note: You are seeing the 2014 view of this unit information. These details may no longer be current.
Year2014 unit information
Enrolment modes:

Trimester 1: Cloud (online), Residential

Credit point(s):1
EFTSL value:0.125
Unit chair:E Underhill
Incompatible with: Nil


You will need to access substantial learning resources and experiences in CloudDeakin (Deakin’s online learning environment). Compliance with the Standards in computing, connectivity and student capability are a condition on your enrolment.


This unit is designed to provide students with a comprehensive understanding of how a strategic approach to claims management can play a vital role in reshaping the culture, processes, systems and alliances to enable the effective and efficient management of claims and compensation schemes. This includes understanding claims management methodologies, designing key performance indicators, understanding stakeholder roles, and developing strategic approaches to dispute resolution and return to work interventions.


Written Assignment 1 3500 words 40%, Assignment (Contribution to online discussion) 10%, Written Assignment 2 (Group/up to 5 students) 5000 words 30%, Presentation of Group Assignment 20%

Unit Fee Information

Student Contribution Rate*Student Contribution Rate**Fee rate - Domestic Students Fee rate - International students

* Rate for all CSP students, except for those who commenced Education and Nursing units pre 2010
** Rate for CSP students who commenced Education and Nursing units pre 2010
Please note: Unit fees listed do not apply to Deakin Prime students.