Supporting your Deakin student. Deakin resources for parents and partners of current students. Find out more.

Arriving in Australia

Airport pickup service

A free airport pickup service is provided for all new international students commencing their studies at Deakin University for the first time. You will need to have your accommodation arranged before you apply for airport pickup. Please visit the HouseMe site for assistance finding accommodation.

Apply now for airport pickup

How can I cancel or change my arrival details?

If you need to cancel or change your booking for your airport pickup please email our office at with at least 48 hours' notice. Failure to do so may result in you being charged for the airport pickup fee. 

What should I do if I can't find my driver at the airport?

If you cannot find your driver in the Melbourne Airport International Arrival Hall, please check that you are waiting in the correct place – you should be waiting at the Meeting Point.

Please check the Melbourne Airport Map (16 KB).

Upon your arrival at the Meeting Point please wait 30 minutes. Do not walk away from the meeting point. If your driver has not arrived at the Meeting Point after 30 minutes, please contact us on 0409 947 800.

Enrolment and Orientation program

Go to Get Ready for essential information about the compulsory Enrolment and Orientation program for international students. This is where you download your itinerary - your key to smooth enrolment.

Welcome desk

Want to settle in as quickly as possible? The Welcome Desk gives new international students the opportunity to meet with ISS-Connect volunteers who will help you with the opening of a bank account; the use of public transport to and from campus; getting the right information about accommodation; and options for shopping.

Make use of this great way to connect and make friends with fellow students who are keen to help you settle in!

Melbourne Burwood Campus Welcome Desk

  • Friday 4 July: 10am-3pm, Library foyer. See campus map.
  • Monday 7 July: 1.30-3pm, Library Foyer
  • Tuesday 8 July: 12-3pm, Library foyer 
  • Wednesday 9 July: 12-3pm, Library foyer
  • Thursday 10 July: 12-3pm, Library foyer
  • Friday 11 July:  12-3pm, Library foyer

Geelong Waterfront Campus Welcome Desk

For any arrival assistance or first needs, please contact your Waterfront International Student Adviser

Geelong Waurn Ponds Campus Welcome Desk

For any arrival assistance or first needs, please contact your Waurn Ponds International Student Adviser

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