24 hour support and crisis

CASA (Centre Against Sexual Assault)

CASA provides a free confidential 24 hour emergency or crisis care service for victim/survivors who have recently been sexually assaulted. This includes crisis counselling support and may include access to medical care and legal processes. 1800 806 292

DirectLine (Drug and Alcohol helpline)

DIrectLine is 24-hour drugs and alcohol helpline 1800 888 236

Gambler's help

Gambler's Help provides confidential support and advice. 1800 858 858

Gay / Lesbian switchboard

The Switchboard provides free, confidential and anonymous telephone counselling, referral and information service for the Victorian and Tasmanian gay, lesbian, bisexual, transgender and intersex (GLBTI) community and its supporters. 1800 184 527

Kids helpline

Kids helpline is a counselling service for children and young people aged between 5 and 25 years. 1800 551 800


Mensline Australia is a dedicated service for men with relationship and family concerns. 1300 78 99 78


Lifeline is a 24 hour crisis hotline. 13 1114

Suicide helpline

Suicideline provides free professional, anonymous support, 24 hours a day, seven days a week across Victoria. 1300 651251

Telephone interpreter service

For people who do not speak English or have English as a second language. 13 14 50

Domestic Violence Crisis Services

Emergency accommodation

For advice and information about emergency accommodation, please visit the Off Campus Housing Service.

After hours medical services

Deakin University students living within a 50 kilometre radius of Melbourne can call Home Visiting Doctor

9429 5677

The service provides doctors who visit you at home every night, weekends and public holidays, medicare card holders are bulk billed, International students are required to pay and then claim. If you wish a report will be sent to the Medical Centre on campus where ongoing care can be provided by a nurse or doctor if necessary.

Some medical clinics open into the early hours of the evening and limited hours on weekends. See M for medical practitioners in the Yellow Pages.

The Australian hospital system consists of both public and private hospitals. 24 hour accident and emergency treatment is available from public and some private hospitals.

City hospitals can be located under H in the in the Yellow Pages or Department of Human Services Victoria web site.

Country hospitals can also located under H in the local telephone directory or Department of Human Services Victoria web site.

SMSC International Students Helpline

Study Melbourne Student Centre (SMSC) helpline provides free confidential hotline for international students in Victoria.  Interpreters available on request:  

1800 056 449 (free call from landline phones)

Page custodian: Division of Student Life
Last updated: