Blocking mixed content

Browsers such as Google Chrome, Mozilla Firefox and Internet Explorer are now actively blocking mixed content – content from unsecured sites. This may result in a blank screen or an error message such as "Your browser has failed to load this video. Please click here to view it in DeakinAir." while viewing content within CloudDeakin.

To allow mixed content within CloudDeakin you may have to actively choose to allow blocked content. To do this please follow the instructions below

Mozilla Firefox

A small icon of a shield will appear on the left side of the address bar if the page you are viewing contains unsecure content.

Mixed Content Firefox

  1. Click on the shield.
  2. Click on Keep Blocking drop-down list.
  3. Select Disable Protection on this page.

Google Chrome

A small icon of a shield will appear on the right side of the address bar if the page you are viewing contains unsecure content.

Mixed Content Firefox

  1. Click on the shield.
  2. Select Load Unsafe Script.

Internet Explorer

A Popup will appear at the bottom of the page that says Only secure content is displayed if the page you are viewing contains unsecure content.

Mixed Content Firefox

  1. Click Show all content.

Save button is unresponsive in Quiz attempt

If you only have one quiz attempt, refreshing the page or clearing the cache to fix this issue is not effective as answers that have not been saved to this point will be erased. Moreover, if there is a time limit on the quiz, by the time the questions are re-entered, the time limit may expire. Instead, if the Save button becomes unresponsive on a one-attempt quiz, you can duplicate the tab of your browser which will refresh your page and make the button responsive again but it will also save your answers:

Internet Explorer 9 and 10

  1. Right-click on the original tab where the Save button is unresponsive.
  2. Select Duplicate Tab.

Mozilla Firefox

  1. Press the Ctrl ("Control") key on the keyboard and drag the original tab with your mouse to the left or right side of the original tab while still pressing the Ctrl button.
  2. Release the Ctrl button and the mouse at the same time once the duplicate tab has been positioned accordingly.

Google Chrome

  1. Right-click on the original tab where the Save button is unresponsive.
  2. Select Duplicate.


  1. If not installed, install the Duplicate Tab Button extension found on the Apple Safari Extensions website.
  2. Once installed, go back to the original tab and click the newly installed Duplicate Tab Button.

I can't login to CloudDeakin

Before you can access CloudDeakin you must activate your Deakin username and password. Go to the Passwords page and follow the instructions. If problems persist, contact the IT Service Desk for further assistance.

I can't view PDF's in Mozilla Firefox

You can view PDF's in Mozilla, but by default this is not enabled. To enable this, please follow these steps:

  1. At the top of the Firefox window, click on the Tools button and then select Options.
  2. Select the Applications panel.
  3. Find Portable Document Format (PDF) in the list and click on it to select it.
  4. Click on the drop-down arrow in the Action column for the above entry and select Use Adobe Acrobat in Firefox.
    Firefox options

When will students have access to CloudDeakin unit sites?

Students will have access to their unit sites one week before trimester start.

I can't use CloudDeakin properly (when I click on anything nothing happens or I get an error message)

This is usually a browser setup issue. Go to the Browsers and Settings page and follow the essential steps to successfully access, login to and use CloudDeakin.

The 'My Sites' Widget does not include all of the units I'm enrolled in

If your My Sites Widget does not include all of the units in which you are enrolled, please check your enrolment details through StudentConnect.
It can take up to 24 hours to get access to your units if you changed your enrolment.

How long can I be logged into CloudDeakin before it times out?

If there is no activity registered, CloudDeakin will time out after 180 minutes.

Where are my unit materials?

Unit materials are usually located under the Resources section in CloudDeakin. For further information, refer to the Unit Resources guide. If you have further questions about the unit materials, please contact your Unit Chair. You can find your Unit Chair's contact details on Unit Site Home Page or refer to your Unit Guide.
Note: All unit materials can be found on CloudDeakin, hard copies will not be sent out to students. Your Unit Chair will provide you the links to access the eReadings. Alternatively, find out from the Library unit material page.

Can I remove myself or other members from Group tool?

As a student, you can remove yourself from groups that you've been self-enrolled in.

  1. Click on More from the navigation bar and select Groups.
  2. To remove yourself from a group, click on Leave Group.
  3. You’ll be prompted to confirm, click on Yes.

As a student, you do not have permission to remove other members from Group tool. Please contact your Unit Chair. Your Unit Chair's details are available on Unit Site Home Page or refer to your Unit Guide.

Why do some of the topics under the Resources are ticked and some do not?

Topics under Resources are not ticked until you click on the topic. Some teaching staff use this to keep track of what resources students have accessed.

I have received an error message of "You are currently not authorised to access that resource". What does this mean?

You may not have permission to access certain resources as they may only be available to certain students, or only available if you are enrolled in a certain unit. If this is a resource for your unit, contact your Unit Chair. Your Unit Chair's contact details can be found on Unit Site Home Page or refer to your Unit Guide.

Can I remove my previous units from My Sites widget?

We do not remove students from past units. This allow you to view previous unit materials such as readings and lecture notes.

Who do I contact about assignment information and unit resources on CloudDeakin?

The best person to help you is your Unit Chair. You can find your Unit Chair's contact details on Unit Site Home Page or refer to your Unit Guide.

What do I do if I receive an error message when trying to access resources?

The best person to help you is your Unit Chair. You can find your Unit Chair's contact details on Unit Site Home Page or refer to your Unit Guide.


Problems accessing recordings

Why does the recording cut out / drop out when streaming

Try using a quality option which may be more reliable over your network connection.
Try a 'download' version of the recording.

Where are the video formats? (I can only see audio formats.)

It can take several hours after a class for all formats of a recording to be available. Audio formats are processed first, then video formats. In peak times this can be longer. Some units only record audio.

The video fails to play at all / Echosystem is not loading on my computer.

This is usually caused if the Pop-Up blocker on your browser is enabled. Please disable the Pop-up blocker and your video should play. Instructions on disabling the Pop-Up blocker can be found here. If your video still fails to play, please contact the IT Service Desk.

Playing recordings

How do you fast forward / rewind a streamed file?

While there is no fast forward/rewind button, you can skip ahead or backwards by clicking and dragging the playhead forwards or backwards along the slider. Additionally you may skip between different slides by using the next and previous buttons.

Image showing the playhead

Why do some of my units have downloads / podcasts / video and others don't?

EchoSystem is able to record a combination of video and/or audio. If the source is only audio, then no video format is available.

If a lecturer chooses not to provide downloadable versions, (i.e. only streamed version) the podcast/download formats will not available.

Why does the recording continue well after the end of the class or shorter than the duration?

Recordings are normally scheduled at the start of trimester. As it is not possible to know how exactly long each class will go for, the entire allotted class time is recorded, even if the class starts late / finishes early. All recordings are pre-scheduled to start exactly with the scheduled booking and cease precisely 10 minutes before the end of the scheduled booking.

Why does the second part of the class appear before the first part of the class?

The EchoCentre automatically places the most recent recording at the top of the page. When a class has been recorded in two or more parts, the last part is the most recent and therefore appears at the top of the page. Users should check the date and time of a recording to ensure they are listening to the parts in correct order.


What is a podcast?

A digital recording, usually audio, made available over the Internet for downloading to a personal computer and / or portable digital music player. e.g. iPod.

Do I need an iPod to hear podcasts?

No. You can also listen to podcasts using podcast client software. e.g. iTunes.

Tip: Use Google to search for "podcast clients" or "podcast receivers".

Do I need iTunes to listen to podcasts?

No. You can listen to podcasts using any podcast client software.

Tip: Use Google to search for "podcast clients" or "podcast receivers".

Plagiarism Detection

I can't submit my paper to Turnitin

You may be trying to submit a file in the wrong format. Turnitin will only accept files in the following formats: MS Word, WordPerfect, RTF , PDF , PostScript, and plain text formats. The file size may not exceed 20 MB.

Note: PDF documents must contain text to be submitted. Turnitin cannot generate originality report for PDF files containing only images of text even you had successfully uploaded your submissions to CloudDeakin. To determine if a document contains actual text, copy and paste a section or all of the text into a plain-text editor such as Microsoft Notepad or Apple TextEdit. If no text is copied over, the selection is not actual text.

Turnitin does not accept submissions saved in Microsoft Works or AppleWorks format. If you are using either of these programs, please save your paper in RTF (rich text format) or submit your paper by cut and paste, please see the Plagiarism Detection guide for further information.

I can't use Turnitin properly (when I click something nothing happens or I get an error message)

This is usually either a browser set-up issue or you have to clear your browser's cache and cookies. Go to Browsers and Settings page and follow the steps for whichever browser you are using.

My originality report hasn't appeared

The time taken for the originality report to appear depends on a number of factors, including the size of the file being uploaded, number of files being uploaded into the assignment, the load on the Turnitin database at the time of uploading and subsequent load until the originality report is completed. For first submissions, this can be a few minutes or greater than 24 hours. For subsequent submissions, the report will not appear for at least 24 hours.

Bb Collaborate

How to configure firewall or router to use with Bb Collaborate?

Please see the details on Support Portal page.

Error message unidentified developer

Users who are using OS X 10.8.5 and Firefox might receive error message of "meeting.jnlp can't be opened because it is from an unidentified developer" when trying to launch Bb Collaborate. To fix this error, save the file. Then, change the suffix of the file from .jnlp to .collab (eg meeting.collab). You will be able to open this file with Bb Collaborate Launcher.

Why do I need to use the Bb Collaborate Launcher?

Several recent Java updates by Oracle have caused issues for Bb Collaborate users. Apple's protection for Java on the Mac is also becoming increasingly disruptive for Bb Collaborate users with new default settings that prevent the application from launching seamlessly. The Bb Collaborate Launcher will help users when connecting to Bb Collaborate sessions. The launcher provides the Java needed to participate in Bb Collaborate web conferencing sessions, users no longer need to install and maintain the system version of Java.

Will the Bb Collaborate Launcher be used for viewing Bb Collaborate recordings as well as live sessions?

Yes, the Bb Collaborate Launcher will be required to view recorded sessions in the native Collaborate recording format. The Bb Collaborate Launcher is not required to view recordings that have been converted to MP3/MP4 formats.

Is Java 8 supported?

Java 8 is not fully supported with Bb Collaborate. Please install Java 7 from the Oracle Java archives or use Bb Collaborate Launcher.

Why the text in Bb Collaborate Chat gets progressively smaller as I typed?

This is a known issue with computers running Java 8. Java 8 is not fully supported with Bb Collaborate. Please install Java 7 from the Oracle Java archives or use Bb Collaborate Launcher.

How do I set Mac OS X File Associations to open .collab files properly when using Bb Collaborate Launcher?

Please refer to the Knowledge base article for details.

Can I join the meeting using Javaws (Windows)?

Yes, please follow the steps below:

  1. Click on the Bb Collaborate link from CloudDeakin.
  2. The link will open in a new tab.
  3. Click on the Launch Blackboard Collaborate Now link.
  4. From the pop-up, click on the Browse button.
  5. Click Browser button.
  6. Go to: C:\Program Files (x86)\Java\jre7\bin.
  7. Select javaws.exe as the default launcher.
  8. Click on Open.
  9. Now click the OK button.
  10. If you're prompt to update Java, click Later.
  11. If you receive the security warning, click the Run.

The video guide is available on https://video.deakin.edu.au/media/t/0_c8cm8fyj


What is the recommended file format?

DeakinAir accepts all common video, audio and image formats in all resolutions. For best results with video, we recommend preparing videos in 1280x720 pixels and using the H.264 video codec at about 4000 kb/s.

What is the file limit?

The file upload limit is 2GB. For optimal end-user experience you might like to consider a maximum of 20 min videos. If necessary, playlists can easily be created to segment longer video sequences or group similar subject matter.

Which software can I use to edit my video?

You can use Windows Movie Maker (Windows Live Movie Maker) or iMovie to edit video.

My video failed to upload to DeakinAir. What do I do?

Check the recommended file format as stated in Question 1. If your video is not using the correct codec, use software such as Macroplant Adapter to re-encode. If you're uploading a huge file, please ensure that you've a good Internet connection. Best end-user experience will be on-campus via wired network or off-campus via ADSL. Use this site to check your Internet speed.

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