I can't login to CloudDeakin

Before you can access CloudDeakin you must activate your Deakin username and password. Go to the Username and passwords page and follow the instructions. If problems persist, contact the IT Service Desk for further assistance.

When will students have access to CloudDeakin unit sites?

Students will have access to their unit sites one week before trimester start.

I can't use CloudDeakin properly (when I click on anything nothing happens or I get an error message)

This is usually a browser setup issue. Go to the Browsers and Settings page and follow the essential steps to successfully access, login to and use CloudDeakin.

The DeakinSync tiles do not include all of the units I'm enrolled in

If DeakinSync tiles do not include all of the units in which you are enrolled, please check your enrolment details through DeakinSync.
It can take up to 24 hours to get access to your units if you changed your enrolment.

How long can I be logged into CloudDeakin before it times out?

If there is no activity registered, CloudDeakin will time out after 180 minutes.

Where are my unit materials?

Unit materials are usually located under the Content section in CloudDeakin. For further information, refer to the Unit Content guide. If you have further questions about the unit materials, please contact your Unit Chair. You can find your Unit Chair's contact details on Unit Site Home Page or refer to your Unit Guide.
Note: All unit materials can be found on CloudDeakin, hard copies will not be sent out to students. Your Unit Chair will provide you the links to access the eReadings.

Can I remove myself or other members from Group tool?

As a student, you can remove yourself from groups that you've been self-enrolled in.

  1. Click on Tools from the navigation bar and select Groups.
  2. To remove yourself from a group, click on Leave Group.
  3. You’ll be prompted to confirm, click on Yes.

As a student, you do not have permission to remove other members from Group tool. Please contact your Unit Chair. Your Unit Chair's details are available on Unit Site Home Page or refer to your Unit Guide.

Why do some of the topics under the Content are ticked and some do not?

Topics under Content are not ticked until you click on the topic. Some teaching staff use this to keep track of what content students have accessed.

I have received an error message of "You are currently not authorised to access". What does this mean?

You may not have permission to access certain content as they may only be available to certain students, or only available if you are enrolled in a certain unit. If this is a content for your unit, contact your Unit Chair. Your Unit Chair's contact details can be found on Unit Site Home Page or refer to your Unit Guide.

Who do I contact about assignment information and unit materials on CloudDeakin?

The best person to help you is your Unit Chair. You can find your Unit Chair's contact details on Unit Site Home Page or refer to your Unit Guide.

What do I do if I receive an error message when trying to access content?

The best person to help you is your Unit Chair. You can find your Unit Chair's contact details on Unit Site Home Page or refer to your Unit Guide.

Deakin Video (Previously Echosystem)

Problems accessing presentations (Previously Echo recordings)

Why does the recording cut out / drop out when streaming

Try using a quality option which may be more reliable over your network connection.
Try a 'download' version of the recording.

Where are the video formats? (I can only see audio formats.)

It can take several hours after a class for all formats of a presentation to be available. Audio formats are processed first, then video formats. In peak times this can be longer. Some units only record audio.

The presentation fails to play at all / a presentation is not loading on my computer.

This is usually caused by a caching or a connection issue. Try clearing the cache of your browser, an alternative browser or an incognito window. You can also download the audio or video to your computer if your are having connection issues. If your video still fails to play, please contact the IT Service Desk.

Playing presentations

How do you fast forward / rewind a streamed file?

While there is no fast forward/rewind button, you can skip ahead or backwards by clicking and dragging the playhead forwards or backwards along the slider. Additionally you may skip back and adjust the playback rate.

Image showing the playhead

Why do some of my units have downloads / podcasts / video and others don't?

Deakin Video is able to record a combination of video and/or audio. If the source is only audio, then no video format is available.

Why does the presentation continue well after the end of the class or shorter than the duration?

Presentations are normally scheduled at the start of trimester. As it is not possible to know how exactly long each class will go for, the entire allotted class time is recorded, even if the class starts late / finishes early. All presentations are pre-scheduled to start exactly with the scheduled booking and cease precisely 10 minutes before the end of the scheduled booking.


What is a podcast?

A digital recording, usually audio, made available over the Internet for downloading to a personal computer and / or portable digital music player. e.g. iPod.

Do I need an iPod to hear podcasts?

No. You can also listen to podcasts using podcast client software. e.g. iTunes.

Tip: Use Google to search for "podcast clients" or "podcast receivers".

Do I need iTunes to listen to podcasts?

No. You can listen to podcasts using any podcast client software.

Tip: Use Google to search for "podcast clients" or "podcast receivers".

Plagiarism Detection

I can't submit my paper to Turnitin

You may be trying to submit a file in the wrong format. Only the following file format are accepted - MS Word  (.doc,.docx), MS PowerPoint (.ppt, .pptx, .ppsx, .pps), MS Excel (.xls, .xlsx), WordPerfect (.wpd), Rich Text Format (.rtf), Open Office documents (.odt files), Adobe Acrobat PDF (.pdf), PostScript (.ps), HTML (.htm, .html), Hangul (HWP), Google Docs (submitted via the Google Drive submission option), and Plain text (.txt).
Note: PDF documents must contain text to be submitted. PDF files containing only images of text will be rejected during the upload attempt. To determine if a document contains actual text, copy and paste a section or all of the text into a plain-text editor such as Microsoft Notepad or Apple TextEdit. If no text is copied over, the selection is not actual text.

Turnitin cannot generate similarity report for media files such as images, videos or audio files.

The file size may not exceed 100 MB and less than 800 pages in length. Files of larger size may be reduced in size by removal of non-text content. Files that are password protected, encrypted, hidden, system files, or read only files cannot be uploaded or submitted to Turnitin.

I can't use Turnitin properly (when I click something nothing happens or I get an error message)

This is usually either a browser set-up issue or you have to clear your browser's cache and cookies. Go to Browsers and Settings page and follow the steps for whichever browser you are using.

My similarity report hasn't appeared

The time taken for the similarity report to appear depends on a number of factors, including the size of the file being uploaded, number of files being uploaded into the assignment, the load on the Turnitin database at the time of uploading and subsequent load until the similarity report is completed. This can be a few minutes or greater than 24 hours.


What is the recommended file format?

DeakinAir accepts all common video, audio and image formats in all resolutions. For best results with video, we recommend preparing videos in 1280x720 pixels and using the H.264 video codec at about 4000 kb/s.

What is the file limit?

The file upload limit is 2GB. For optimal end-user experience you might like to consider a maximum of 20 min videos. If necessary, playlists can easily be created to segment longer video sequences or group similar subject matter.

Which software can I use to edit my video?

You can use Windows Movie Maker (Windows Live Movie Maker) or iMovie to edit video.

Why I can't download the video?

It's possible that the owner has used the player that does not allow you to download the video.
Note: If you're viewing the dual screen video, you're only allow to download the primary screen.

My video failed to upload to DeakinAir. What do I do?

Check the recommended file format as stated in Question 1. If your video is not using the correct codec, use software such as Macroplant Adapter to re-encode. If you're uploading a huge file, please ensure that you've a good Internet connection. Best end-user experience will be on-campus via wired network or off-campus via ADSL. Use this site to check your Internet speed.

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