CloudDeakin FAQ

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Why can’t I log in to CloudDeakin?

When will students have access to CloudDeakin unit sites?

Why can't I use CloudDeakin properly (when I click on anything nothing happens or I get an error message)?

What if the DeakinSync tiles do not include all of the units I'm enrolled in?

How long can I be logged into CloudDeakin before it times out?

Where are my unit materials?

Unit materials are usually located under the content section in CloudDeakin. For further information, refer to the unit content guide. If you have further questions about the unit materials, please contact your unit chair. You can find your unit chair's contact details on unit site home page or refer to your unit guide.

Note: All unit materials can be found on CloudDeakin and hard copies will not be sent out to students. Your unit chair will provide you the links to access the eReadings.

Can I remove myself or other members from the group tool?

As a student, you can remove yourself from groups that you've been self-enrolled in:

Click on Tools from the navigation bar and select Groups.
To remove yourself from a group, click on Leave Group.
You’ll be prompted to confirm, click on Yes.

As a student, you do not have permission to remove other members from group tool – you will need to contact your unit chair.

Why are some of the topics under content ticked and some are not?

What does the error message ‘you are currently not authorised to access’ mean?

Who do I contact about assignment information and unit materials on CloudDeakin?

What do I do if I receive an error message when trying to access content?

Turnitin

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Why can't I submit my paper to Turnitin?

You may be trying to submit a file in the wrong format. Only the following file format are accepted - MS Word (.doc,.docx), MS PowerPoint (.ppt, .pptx), WordPerfect (.wpd), Rich Text Format (.rtf), Open Office documents (.odt files), Adobe Acrobat PDF (.pdf), PostScript (.ps), HTML (.htm, .html), Hangul (HWP), Google Docs (submitted via the Google Drive submission option), and Plain text (.txt).

Note: PDF documents must contain text to be submitted. PDF files containing only images of text will be rejected during the upload attempt. To determine if a document contains actual text, copy and paste a section or all of the text into a plain-text editor, such as Microsoft Notepad or Apple TextEdit. If no text is copied over, the selection is not actual text.

Turnitin cannot generate similarity report for spreadsheet files (e.g. Excel) or media files such as images, videos or audio files.

The file size may not exceed 100 MB and must be less than 800 pages in length. Files of larger size may be reduced in size by removal of non-text content. Files that are password protected, encrypted, hidden, system files, or read only files cannot be uploaded or submitted to Turnitin.

What happens if I can't use Turnitin properly (when I click something nothing happens or I get an error message)?

What if my similarity report hasn't appeared?

The time taken for the similarity report to appear depends on a number of factors - including the size of the file being uploaded, number of files being uploaded, the load on the Turnitin database at the time of uploading and the subsequent load until the similarity report is completed. The time variation can be between a few minutes or greater than 24 hours.