Recommended Browsers & Settings

The appropriate software (Deakin supported versions) can be downloaded from the Deakin University Software site.

Recommended browsers and plugins

  • Mozilla Firefox (Deakin's preferred browser)
  • Google Chrome
  • Latest version of Microsoft Edge
  • Latest version of Safari

Useful plugins and utilities

  • Java
  • Quicktime
  • Shockwave, Flash
  • Acrobat reader
  • WinZip

Recommended browser settings for Windows users

Mozilla Firefox

  1. Click on Tools and select Options.
  2. Click on the Privacy & Security tab:
    • under History, ensure Firefox will Remember history.
    • under Permissions, ensure that Block pop-up windows is NOT ticked.
  3. Quit/exit Firefox after you change settings and then re-start the application.

If you continue to experience problems after configuring your browser software settings, it may help to clear cache and cookies.

  1. Logout of CloudDeakin.
  2. Click on Tools and Options.
  3. Click on Privacy & Security tab.
  4. Click on Clear Data.
  5. From the pop-up, ensure that Cache and Cookies are ticked. (Don't tick any options that you do not want to clear).
  6. Click the Clear Now button.
  7. Select Clear History to clear your browsing history.
  8. Quit/exit Mozilla Firefox and then re-start the application.

Google Chrome

Note: If you're using Chrome 80 and above, you might have issue with cookies. For the best experience with CloudDeakin, we recommend Mozilla Firefox.

  1. Click on Chrome menu and select Settings.
  2. Click on Privacy and security.
  3. Click on Site settings.
    • ensure that Cookies is set to Allow sites to save and read cookie data
    • ensure that Javascript is set to Allowed.
  4. It is advised that you quit/exit Chrome after you change settings and then restart the application.

If you continue to experience problems after configuring your browser software settings, it may help to clear cache and cookies.

  1. Logout of CloudDeakin.
  2. Click on Chrome menu and select More Tools.
  3. Click on Clear browsing data.
  4. Ensure that Cache images and files and Cookies and other site data are ticked.
    (Don't tick any options that you do not want to clear)
  5. Click the Clear browsing data button.
  6. Quit/exit Google Chrome and then re-start the application.

Microsoft Edge

  1. Click on the Settings and More… and select Settings.
  2. Click on Site permissions.
  3. Allow Cookies and site data.
  4. Turn Pop-ups and redirects to On.
  5. Quit/exit Internet Edge after you change settings and then re-start the application.

If you continue to experience problems after configuring your browser software settings, it may help to clear cache and cookies.

  1. Logout of CloudDeakin.
  2. Click on Settings and More... and select Settings.
  3. Click on Privacy and services.
  4. Click on Choose what to clear.
  5. Ensure that only Browsing history, Cookies and saved website data and Cached data and files are selected.
  6. Click Clear now.
  7. Quit/exit Microsoft Edge and then re-start the application.

Recommended browser settings for Mac users

Mozilla Firefox

  1. Click on Firefox and choose Preferences.
  2. Click on the Privacy & Security tab:
    • under History, ensure Firefox will: Remember history.
  3. Click on the Content tab:
    • ensure that Block pop-up windows is NOT ticked.
  4. Close the window.
  5. Quit/exit Mozilla Firefox after you change settings and then restart the application.

If you continue to experience problems after configuring your browser software settings, it may help to clear cache and cookies.

  1. Logout of CloudDeakin.
  2. Click on Firefox menu and select Preferences.
  3. Click on the Privacy & Security tab.
  4. Click clear your recent history .
  5. Ensure that Cache and Cookies are ticked.
  6. Click the Clear Now button.
  7. Close the window.
  8. Quit/exit Mozilla Firefox and then restart the application.

Google Chrome

Note: If you're using Chrome 80 and above, you might have issue with cookies. For the best experience with CloudDeakin, we recommend Mozilla Firefox.

  1. Click on Chrome and select Preferences.
  2. Click on Advanced.
  3. Click on Privacy & Security.
    • ensure that Cookies is set to Allow sites to save and read cookie data
    • ensure that Javascript is set to Allowed.
  4. It is advised that you quit/exit Chrome after you change settings and then restart the application.

If you continue to experience problems after configuring your browser software settings, it may help to clear cache and cookies.

  1. Logout of CloudDeakin.
  2. Click on Chrome.
  3. Click on Clear browsing data.
  4. Ensure that Cache images and files and Cookies and other site data are ticked
    (Don't tick any options that you do not want to clear).
  5. Click the Clear browsing data button.
  6. Quit/exit Google Chrome and then restart the application.

Safari

  1. Click on Safari, then select Preferences
  2. Click on the Security tab
  3. Under Web Content, ensure that:
    • Enable JavaScript is ticked
    • Block pop-up windows is not ticked.
  4. Close the window.
  5. Quit/exit Safari after you change settings and then restart the application.

If you continue to experience problems after configuring your browser software settings, it may help to clear cache and cookies.

  1. Logout of CloudDeakin
  2. Click on Safari, then select Clear History.
  3. Click on the Clear History .
  4. Quit/exit Safari and then restart the application.
Last updated:
Page custodian: Deakin Learning Futures

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