Contact us

At Deakin, IT help is available in person, over the phone and online.


Call us.

Our IT Service Desk Analysts provide IT support over the phone 8am to 8pm week days, and 11am to 5pm on weekends.

Internal phones: 888
Off-campus: 1800 463 888
Geelong: (03) 5227 8888
Melbourne: (03) 9244 6888
Warrnambool: (03) 5563 3888
International: +61 3 5227 888


On-site IT support

On-site IT support in Deakin's teaching and learning spaces is available week days at all campuses.

NOTE: eSolutions has extended on-site IT support operating hours at the Burwood campus only to 7am to 9pm. This is part of a trial to run from 19 May to 6 June, and 14 July to 8 August.

Burwood campus: 7am to 9pm
Waterfront campus: 8am to 4pm
Waurn Ponds campus: 8am to 5pm
Warrnambool campus: 8am to 4pm.


Face-to-face IT support

Prefer to speak to someone in person? No problem. IT support is available at each campus library, and also in building la at the Melbourne Burwood campus.

Melbourne Burwood campus:
Library Information Desk, Level 2
Monday - Friday: 9am-5pm
Saturday and Sunday: 11am-5pm

Melbourne Burwood campus, building la:
Student Lounge, Level 2
Monday, Tuesday: 10am-2pm
Wednesday: 10am-1pm

Warrnambool campus:
Library Information Desk, Level 2
Monday - Friday: 9am-1pm

Geelong Waterfront campus:
Library Information Desk, Level 3
Monday - Friday: 9am-5pm

Geelong Waurn Ponds campus:
Library Information Desk, Level 2
Monday - Friday: 9am-5pm
Saturday and Sunday: 1pm-5pm


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