Deakin Card

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Your Deakin Card is your student ID. You will need it for:

printing on campus
borrowing from the library
accessing buildings after hours
exams as your ID
graduation.

You can get your Deakin Card any time after you have enrolled but it's a good idea to arrange it as early as possible.

When your new card has been issued, you will need to wait up to 24 hours before being able to print.

How to order your Deakin Card

Online

Enrol in StudentConnect then complete the Deakin Card ID form. GIFT City campus students can order your card here.
Attach your photo, which must be:
- JPEG or PNG format
- 1024 x 1024 pixels or larger
- maximum file size 6MB
You must be looking directly at the camera, eyes open, no sunglasses, and smiling is encouraged!
Attach a scanned copy of some supporting identification such as your passport or current driver’s licence.
Allow 1–2 weeks to receive your Deakin Card through Australia Post, and longer if being posted overseas.

On campus

Drop into Student Central on campus, have your photo taken and your card produced on the spot.

Deakin Card FAQs

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What should I do if I lose my card?

If you lose, misplace or have your Deakin Card stolen, you should obtain a replacement card by completing the Deakin Card ID form (and selecting 'replacement card') or by visiting any Student Central on campus.

If you are an online student, you can have your replacement card sent to your home address. Make sure that your address on StudentConnect is current, if not the change your personal details page will assist you to update your address. Please allow 1–2 weeks to receive your Deakin Card through Australia Post, longer if being posted overseas.

I’m an online student. Do I still need a Deakin Card?

My card is due to expire but I need one for next year

I am about to commence after deferring/re-commence after intermitting. Can I order my card?

Is there a cost for my replacement card?

I forgot to bring my card to campus. Can I still print?

When would I need to use my card for door access?

Studying on campus at night or on weekends is a great way to get the quiet time you need to complete your studies. Some buildings are locked outside of university hours, so you will need to request access. If approved, the access will be automatically added to your Deakin Card, and you will receive an email notification when it's ready to use.

More information on building access and how to apply.

I’m a Deakin College student, do I need a Deakin Card?

I no longer need my Deakin Card. How do I dispose of it sustainably?

If you no longer require your Deakin Card, please drop it into one of the secure media bins located at Student Central:

Burwood (LB2.400 and HE2.111)
Geelong Waurn Ponds (JB3.330)
Geelong Waterfront (Building D)

Unfortunately, Deakin Cards are unable to be recycled as they contain several types of plastic. Cards that are dropped into the media bins will be destroyed to protect privacy.

For more information about Deakin Card bins, please contact sustainability@deakin.edu.au.

I'm a GIFT City student. How do I request my Deakin Card?

Can I use my Deakin Card for public transport concession fares?

Once you have your Deakin card, you can also get a PTV concession card which entitles you to the concession fare instead of full price on public transport. This is generally available only to domestic students (International students can get an International Student Travel Pass).

Simply login to StudentConnect and apply via the Transport Concession link under Personal Details. Eligible students will receive a completed form via email (with your photo imprinted). Then simply print the form in colour and take it to a Melbourne Premium Station (such as Flinders Street, Southern Cross and Melbourne Central stations), staffed V/Line stations or PTV Hub.

What sort of student discounts can I get with my Deakin card?

As well as PTV concession fares, your student card unlocks discounts at museums, retail outlets and entertainment venues – so don't miss out on these awesome savings. Simply google 'Uni student discounts' to find available offers and remember to always keep your card with you.

Deakin also offers students discounts on Dell computers. And DUSA has a range of offers for DUSA members.

Deakin Card full terms and conditions

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Terms and conditions

1.1 Types of card

There are four types of Deakin Card: a Deakin Student Card, a Deakin Staff Card, a Deakin College Student Card and a Deakin Visitor Card. Details of the period of validity for each of these cards and their expiry dates are set out in section 1.15.

1.2 Identification card

Deakin Card is required for identification on all Deakin University campuses. It is required for identification in examinations and must be produced when requested by a campus support officer. Your Deakin Card may be used to confirm your attendance at Deakin events where required.

1.3 Library card

Deakin Card is used by students and staff as the library borrowing card at all Deakin University campus libraries. When borrowing library material in person, borrowers must produce their own valid Deakin Card. The loss of a Deakin Card must be reported to the library immediately. The cardholder may be responsible for any items borrowed up until the time the library has received and acknowledged such a report. Further information about the conditions of loans and library use is available on the Library website.

1.4 Printing

Staff and students are not charged to print and photocopy on campus by swiping their Deakin Card at the printer. Printing and copying should be related to their work or study at Deakin.

For further details visit IT Help.

1.5 Access card (where applicable)

At the University’s discretion, a Deakin Card may contain technology that will allow the cardholder to use their Deakin Card as an access card. The ownership of a Deakin Card does not automatically grant access privileges and the use of the card as an access pass is subject to the ‘Security Procedure’ listed in The Guide at www.deakin.edu.au/about- deakin/leadership-and-governance/legislation-and-policy-library.
The administration of Deakin Card’s access facility is maintained by the Campus Services Division and queries should be directed to them by calling 522 72056 or by emailing access-cards@deakin.edu.au.
For further details visit www.deakin.edu.au/students/safety-and-security/building-access.

1.6 Join DUSA

You may choose to use your Deakin Card to join DUSA (Deakin University Student Association) in lieu of providing your information directly to DUSA. If you swipe your card in this manner Deakin will be notified that you have consented to your information being provided to DUSA and will provide your name, date of birth, phone number, Deakin email address, postal address, student ID number, Faculty, course and campus.

1.7 Deakin Visitor Card (for visitors to the University)

Visitors to the University can obtain a Deakin Visitor Card at Student Central locations at each campus.
Deakin Visitor Cards do not contain personal information about the cardholder.

1.8 Dispute resolution procedure

If you are dissatisfied with a product or service provided by the Deakin Card, you should inform the Deakin Card promptly. You can inform the Deakin Card Office:

by calling 1800 450 503 between 9am–5pm Monday-Friday
by sending a letter to Deakin Card at 221 Burwood Highway, Burwood, VIC 3125
by emailing the Deakin Card at cardinfo@deakin.edu.au.

Each complaint is registered and dealt with according to documented internal dispute resolution processes at no charge to the cardholder. The Deakin Card Office can arrange an interpreter to assist the cardholder to make a complaint if required.

If the Deakin Card Office are unable to resolve a card holder's complaint immediately, the Deakin Card Office will write to the cardholder within 10 business days either:

addressing the issue(s) raised; or
advising if more time is needed to address the issue(s) or to complete the investigation.

In all but exceptional cases the Deakin Card Office will take less than 45 days from receiving a card holder's complaint to address the issue(s) raised or to complete the investigation. If the Deakin Card Office is unable to do so within the 45 days, the Deakin Card Office will:

inform the cardholder of the reasons for the delay
provide the cardholder with monthly updates on progress with the investigation
specify a date when a decision can reasonably be expected.

Where a cardholder is not satisfied with the Deakin Card Office's response or handling of the complaint, the cardholder can contact the Deakin Card Team who will attempt to resolve the complaint within five business days.

1.9 Transaction record

The Deakin Card can no longer be used as a stored value card. If you require a copy of your transaction record please contact cardinfo@deakin.edu.au. The Deakin Card Office reserves the right to limit a transaction record to the 3-month period immediately preceding the request.

1.10 Privacy

The Deakin Card Office administers all Deakin Card accounts. The Deakin Card Office may collect personal information from cardholders for the efficient management of these accounts. Personal information collected from cardholders will be handled in accordance with the Privacy and Data Protection Act 2014 (Vic). Further information about Deakin’s privacy practices is available at http://www.deakin.edu.au/footer/privacy

The Deakin Card Office may use the photograph taken at the point of issuing a Deakin Card as the default photograph that will be displayed on all public facing staff and HDR student profiles. You can review and amend your privacy settings here.

All information collected is stored in secure databases and accessed only by authorised Deakin University staff in undertaking their normal duties. Personal information about a cardholder is available at the Deakin Card Office and will only be disclosed to the cardholder on request and with presentation of proper identification.

1.11 Fees

a. Deakin Card enrolment and establishment fees
The Deakin Card is free for current students, Deakin College students and staff of Deakin University. Students are issued a Deakin Card when they first enrol with the University and staff are issued with a Deakin Card when they commence employment. Automatic and free access is given to the Deakin Card system upon issue of a Deakin Card. Visitors to Deakin University can obtain a Deakin Visitor Card for free.

b. Replacement card fees
Damaged cards or cards printed with errors may be exchanged at no cost by Deakin University students and staff and Deakin College students. For lost/stolen or replacement staff and student cards, a new card can be ordered at no cost.

1.12 Lost, stolen or misplaced cards

In the event that the cardholder loses, misplaces or has their Deakin Card stolen, the cardholder can order a replacement card online by completing the Deakin Card ID form (and selecting 'replacement card'), or by visiting Student Central.

The contact details and opening hours for Deakin/Student Central can be found on the Student Central webpage.

1.13 Changes to terms and conditions

The University reserves the right to change the terms and conditions applying to the Deakin Card upon 30 days prior notice.

Notification of changes to the terms and conditions will be made to all cardholders via the Deakin University staff and student portals and this webpage.

1.14 Acceptance of terms and conditions

By using their Deakin Card, the cardholder agrees to these terms and conditions for use of the Deakin Card.

1.15 Expiry dates

Cards
Deakin Student Cards have an expiry date that is shown on the front of the card. The card will be deactivated after this date. A cardholder who is still a student at the date of expiry will be entitled to receive a replacement card from the Division of Student Administration. A cardholder who is no longer a student is not entitled to receive a replacement card.

Deakin Staff Cards
Deakin Staff Cards do not show an expiry date and will remain active as long as the cardholder remains a staff member at Deakin University. The account will be deactivated when the staff member ceases to be employed at Deakin University.

Deakin Visitor Cards
Deakin Visitor Cards will have an expiry date calculated in line with the contracted terms of engagement with Deakin University. Once the contract date has expired, all access permissions to on campus facilities will be revoked.

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