Our Research


To be a world leader in health service research, particularly translational research, focusing on clinical care, quality and risk management. Our objectives are to:

  • To produce world-leading research that has a positive impact on the communities we serve as well
  • To directly impact the quality, safety and experience of patient care through effective knowledge translation as contributing to the University’s world rankings and ERA outcomes; increases industry engagement and internationalisation by translating high quality research into improved clinical care  and patient safety outcomes
  • To build on strategic local, national, and international collaborations in the areas of care quality and patient safety
  • To build sustainable research capacity, particularly among early and mid-career researchers

Our researchers lead a range of interrelated programs, which are organised into four strategic research priority areas:

The Patient Experience

Partnerships with industry form the basis for research in this area. The main focus is the investigation of patients' and family members' experiences of health services under the broad domain of health service evaluation. Patient experience is a central pillar of quality in health care alongside clinical effectiveness and safety. Research is focused on: 

  1. understanding peoples' perspectives of health care and determining what matters to them, and 
  2. processes of care delivery for minimising clinical risks, promoting continuity, integration and coordination of care, promotion of comfort, and partnering with consumers. 

Researchers collaborate with clinicians to translate research knowledge into practice, to develop and implement innovations designed to reduce adverse events, facilitate consumer engagement and participation and to improve the safety and quality of care.

Patient safety

This pillar reflects a program of research focused on patient safety and minimising harm with the overall goal of improving the safety and quality of healthcare. Specifically, this program of research includes identifying events and circumstances that put patients at risk of harm; establishing the prevalence and incidence of clinical risks, and the extent of harm associated with such risks; establishing the predictors of clinical risk; developing, evaluating and testing interventions to prevent, reduce, manage or eliminate risk; undertaking economic analyses of interventions to control clinical risk; studying patient experiences of clinical risk and patient engagement in risk prevention; studying staff knowledge and behaviour in relation to clinical risk management; and studying organisational governance, including guidelines, policies and procedures, to prevent and manage clinical risk. 

Research within this pillar has important implications for healthcare policy and practice across diverse settings including acute, sub-acute, aged and community care, and consumer and health professional education.

Health workforce

The program of research clustered under this pillar is focused on developing and evaluating innovations to improve the capacity, responsiveness and productivity of the health workforce including the effective use of technologies such as tele-health to provide improved quality of care. A major challenge facing the Australian health system is how to use limited resources effectively and efficiently to meet the growing health demands of an ageing population with an increasing burden of chronic disease. Further, there are increasing opportunities to critically examine the health workforce to ensure that health professionals are working to their full scope of practice and are used effectively and appropriately. 

Researchers in this area work in partnership with the health sector to evaluate initiatives aimed at increasing the productivity, responsiveness and capacity of the health workforce including evaluation of new workforce models, new roles for health professionals and redesign of existing roles.

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