Cancelling or changing your arrival details

If you need to cancel or change your booking for your airport reception, you must contact us in advance of your original scheduled arrival. Failure to do so may result in you being charged for the airport pickup fee.

Please email our office at m-di-airport@deakin.edu.au with at least 48 hours notice of changes/cancellations.

In emergency situations where it is not possible to provide 48 hours notice please telephone our Airport Reception Coordinator on +61 409 947 800 (if you are outside Australia) or 0409 947 800 (if you are within Australia) to cancel your arrival reception service.

Unexpected things may occur during your actual journey.  If, whilst in international transit, you miss a connecting flight or your flight is delayed from an airport outside of Australia, telephone the Airport Reception Coordinator on +61 409 947 800 (if you are outside Australia) or 0409 947 800 (if you are within Australia) to advise your new arrival details.