Ask Study Support

We offer personalised advice on writing, referencing, and other study skills – at all campuses and online.

Before you get in touch, make sure you browse our resources:

At Study Support, we can help you to: understand the task; advise on structure, grammar, writing style; give detailed feedback on a short section of your writing (but we do not edit or proofread whole assignments); and suggest strategies to help you improve your writing and learning skills.

To get the most out of your time with us:

  • bring your assignment question and/or draft. It doesn’t matter what stage you are up to
  • bring in your unit guide or assessment instructions
  • decide which section you want to focus and make a list of questions you have about your assignment.

Email

For short queries only. We will answer you by the following weekday.

Drop in

No need to make an appointment – just drop in! Student mentors are available at all campuses and online during each trimester.

Appointments

Language and Learning Advisers are available at all campuses – in person or via phone or Skype.

9am to 8.00pm
Monday – Thursday

9am to 5.00pm – Friday

Instructions for Study Support appointments

Booking

Booking an appointment

  1. Go to UniHub to book a Study Support appointment 
  2. We recommend that you select you campus as Any. This will display all available appointment types
    (phone, Skype, face to face). Note that you can make a phone or Skype appointment with a Language and
    Learning Adviser at any campus!
  3. Select a date in the calendar where you see "available".
  4. Find the appointment that best suits you and go to View appointment.
  5. Select the type of appointment you would like (Face to face, Phone or Skype)
  6. Add comments or attachments, if necessary.
  7. Select Book now.
  8. You will receive a confirmation email for your appointment in your student email inbox.
  9. When you are ready for your appointment, you can check yourself in by clicking on the Check In link in your confirmation email.
  10. If you need any assistance booking or checking in, call Study Support reception on 1800 957 311 1800 957 311

Face-to-face

Face-to-face appointments

  • When you are ready for your appointment, you can check yourself in by clicking on the “Check In” link in your confirmation email.
  • Check that you have the correct location (in your appointment email).
  • After you have checked in, a Language and Learning Adviser will be with you soon after.

Any issues? Call Study Support reception on 1800 957 311

Phone

Phone appointments

  • Have any relevant documents open before your appointment. You may want to email them to the Language and Learning Adviser.
  • When you are ready for your appointment, you can check yourself in by clicking on the “Check In” link in your confirmation email.
  • The Adviser will call you on the phone number that has been provided in the booking system.

Any issues? Call Study Support reception on 1800 957 311

Skype for Business

Skype for Business appointments

  • Well before you appointment time, download Skype for Business from the Deakin software library to your computer/device to access your Deakin account. Note that Skype for Business is not the same as a personal Skype account. If you have any technical issues, contact IT Help.
  • Ensure you have a reliable internet connection, good speakers/headphones, and microphone (a web cam is optional).
  • Log in to your Skype for Business (using your Deakin email username@deakin.edu.au and password) at least 15 minutes prior to the appointment time.
  • You will be able share your screen during your appointment, so have any relevant documents open.
  • When you are ready for your appointment, you can check yourself in by clicking on the “Check In” link in your confirmation email.
  • The Adviser will Skype you at the appointment time.
  • If there are any technical issues during the appointment, the Adviser will be able to phone or email you.

Any issues? Call Study Support reception on 1800 957 311

  • Burwood
    The Learning Space, Level 1, Building H
  • Geelong Waterfront
    Waterfront Library, Level 3, Building D
    (John Hay Building)
  • Geelong Waurn Ponds
    Waurn Ponds Library, Building JC
  • Warrnambool
    Warrnambool Library, Building B
  • Deakin Learning Centres
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