Institute of Teaching and Learning
Deakin University
Stuart Palmer, Institute of Teaching and Learning, Deakin University, June 2008
This professional development module seeks to provide an overview of two measures of teaching and learning quality that are currently used at Deakin - the Course Experience Questionnaire (CEQ) and the Student Evaluation of Teaching and Learning (SETU) questionnaire. These instruments are not the only indicators of teaching and learning quality, and a holistic view of teaching and learning quality should incorporate a range of quantitative and qualitative inputs. Nevertheless, they are a potentially valuable source of information, and SETU also provides one framework for thinking about enhancing teaching and learning at Deakin.
This professional development module is composed of the sub-sections listed below. While each sub-section has been made as self-contained as possible, they are derived from a single document that can also be read as a single entity if desired. The entire document can be downloaded here 
(.pdf) (230 Kb).
A seminar based on this module was presented on 26 April 2007. An audio recording of the presentation can be downloaded here (.mp3 (15.2 Mb). The slides for the presentation can be downloaded here (.ppt) (568 Kb).
What is 'quality'
Quality control, quality assurance and quality improvement
Quality and higher education
Quality improvement in higher education
The Course Experience Questionnaire
Student Evaluation of Teaching and Units
The CEQ and Deakin
Using CEQ results
In general
SETU
Using SETU results
This unit was well taught / I was satisfied with the quality of teaching from this teacher in this unit
The course materials in this unit were of high quality
The workload in this unit was manageable
Requirements for completing the assessment tasks in this unit were clear
The teaching staff gave me helpful feedback
The library resources met my needs for this unit
I would recommend this unit to other students
The technologies used to deliver the online content in this unit performed satisfactorily
The online teaching and resources in this unit enhanced my learning experience
The tutorials/workshops were relevant to the aims of the unit
The tutorials/workshops were well taught
The tutorials/workshops extended my understanding of the subject matter
In general
Why report back to students?
Responding to SETU
Reporting back to students
An example report to students
