Student concerns and complaints

This information is for students who have concerns or complaints. General enquiries should be directed to Enquire Deakin.

We hope that you will find your experience at Deakin to be enjoyable and rewarding. If something does go wrong, please tell us! We will do our best to address the problem and to improve the services we provide.

  1. Check the relevant information and processes

The Concerns or complaints information page links you to information on various topics and the people who can help you. Note that assessment issues are normally dealt with under different policies and procedures. See Assessment under Your course or unit on the Concerns or complaints information page.

  1. Consider talking to the person or area causing you concern

Sometimes explaining your point of view or providing constructive feedback is all that is needed.

  1. Ask someone to help you

Safer Community can help if you feel threatened or unsafe because of the way someone at Deakin is behaving. (For an immediate or after hours response on campus, call Deakin Security on 1800 062 579.) 

Discrimination, sexual harassment, victimisation, or bullying (including cyber-bullying) should be discussed first with a Harassment and Discrimination Contact Officer, or with the Head of School or area Senior Manager.

The following people can help you to resolve your concerns informally:

Points of contact

Faculties and Schools

Area Complaints Contact Email Phone

Faculty of Arts and Education

  Sally Collins
Carolyn Schofield 9244 3046
5227 2268

Faculty of Business and Law

All campuses Michelle Brockbank 9244 3859
Burwood Jaclyn Benstead 924 46182
Geelong Clare Smith 522 73314
Geelong Jo Wilson 5227 2505
Warrnambool Martin O'Brien 5563 3517
Higher Degree by Research Bronwyn Kelly 5227 2442

Faculty of Health

School of Medicine Simon Callahan 5227 2950
School of Exercise and Nutrition Sciences

School of Exercise and Nutrition Sciences
Elissa Turnbull

Tin Partington 
9244 6797

School of Nursing and Midwifery Jennie Landrigan 9244 6986
School of Nursing and Midwifery Michelle Smith 9244 6604
School of Psychology Shaun Brown 9244 6852
School of Psychology Maria Muthiah 9244 6843
School of Health and Social Development Julie Melican 5227 2356
School of Health and Social Development Annette Gayfer 924 45268
Health Student and Academic Services Melinda Thomas 925 17115

Faculty of Science, Engineering and Built Environment

Primary Complaints Contact Jenny Neumann 522 72119
Alternate Complaints Contact Jan Mackenzie 925 17462
Warrnambool Janet Keith 556 33327
Geelong Waurn Ponds Rohan Boyd 522 71374
Geelong Waterfront Mahdi Shariatian 522 78374
Melbourne Burwood Vincent Kavenagh 925 17451

Institute of Koorie Education

  Brian Martin 522 72669

Administration and Services

Issue For information go to: Designated Complaints Contact:
Admission Applications (domestic students)

International applications
Domestic students: Cathy Gutierrez
Ph: 5227 3385

International students: Ping Khoo 
Ph: 924 45211                
Building maintenance   Jonathan Parkinson
Ph: 522 71315
Cashier Cashier Eliza Riding
Ph: 924 43932
Cleaning   Jonathan Parkinson
Ph: 522 71315
CloudDeakin Help with CloudDeakin

Jacqui Butcher
Ph: 924 68038

Customer Service Deakin Central Jodie Aanensen
Ph: 924 68106
Dates and deadlines

Important dates

Enrolment and re-enrolment processes

New students enrolment information and your emailed offer letter              

Continuing students information


HDR students are re-enrolled automatically

Your faculty course adviser or enrolment officer

Cathy Gutierrez
Ph: 522 73385

Enrolment amendments (changing your units or course)

Deakin Central

Information for domestic students

Information for international students

HDR students: advise Deakin Research HDR unit. Apply online for any changes of candidature

Cathy Gutierrez
Ph: 522 73385

Examinations Assessments website Ross Hagland
Ph: 9246 8108
Facilities   To report maintenance issues:

For potential danger, call Security 1800 062 579. In an emergency, call 000 (add a zero if calling from an internal phone), then call Security.

Fees, finances and refunds


International Students - living in Australia

Financial Assistance


Study Assist

Pamela Pritchard
Ph: 522 73342
Food services   Emma Connan
Ph: 522 78531
Grounds maintenance   Jonathan Parkinson
Ph: 522 71315
Information technology IT support

Nick Jones
Ph: 52278664


Deakin University Library

Library help

Burwood - Sharon Chua
Ph: 924 46652

Geelong Waurn Ponds - Fiona Russell
Ph: 522 72713

Geelong Waterfront - Bernie Lingham
Ph: 522 78246

Warrnambool - Vanessa Bourne
Ph: 556 33494

Parking Parking information, fees and infringement notices

Emma Connan
Ph: 522 78531

Residences Student residences

Burwood: John Colley
Ph: 924 45622

Geelong: Marion Bailey
Ph: 522 73453

Warrnambool: Gabrielle Tobin
Ph: 556 33380               

Research Services Research website Professor Joe Graffam

Ph: 522 73113


Scholarships and Awards

HDR scholarships

Pamela Pritchard
Ph: 522 72342
Security Security

Phone (free call) 1800 062 579

Complaints Contact: Emma Connan
Ph: 522 78531

Student administration   Ross Hagland - Assessment and Result issues
Ph:  924 46005

Rebecca Bone - Graduation issues
Ph: 527 78063

Cathy Gutierrez - Admission and Enrolment issues
Ph: 5227 73385

Pamela Pritchard - Fee and scholarship issues
Ph: 522 7232

Jodie Aanensen - Customer Service issues
Ph: 924 68106

Student support  Student Life Salli Bruce
Ph: 522 7115959
Study overseas Study overseas Email:

Victoria Heron
Ph: 924 45277
Visa issues and CoE reporting

Compliance and Visas

Department of Immigration - Study in Australia

Clare Wilson
Ph: 9244 5091

  1. Lodge a complaint form

Lodge a Complaint Form in accordance with the Student Complaints Resolution policy and procedure if the matter is still not resolved or you would like us to investigate it formally.

The Student concerns or complaints information page provides links to other webpages, references and contacts, to help you prepare your complaint.

  1. Appeal

If you're not happy with the way the University handles your complaint, you may be able to appeal the outcome internally. You can also seek an external review of final University decisions by the Victorian Ombudsman.

For further advice, or to provide feedback or suggestions, please email

Page custodian: Pro Vice Chancellor (Planning and Integrity)
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