Student concerns and complaints

The following information is for Deakin students. If you are not a student, please go to Contact Deakin

We hope you find your time at Deakin to be enjoyable and rewarding. If you're not happy about something at the University, do let us know! We'll do our best to resolve your concerns and to address any underlying issues.

  1. Check the relevant information and processes

The Concerns or complaints information page provides information on various topics and the names of people who can help you. Note that assessment issues are normally handled by the faculties, through other processes. See Assessment under Your course or unit on the Concerns or complaints information page.

  1. Consider talking to the person or area causing you concern

Sometimes asking more questions or explaining your point of view (respectfully!) can resolve your concerns.

  1. Alternatively, ask someone to help you

Safer Community can help if you feel threatened or unsafe because of the way someone at Deakin is behaving. (If you are at a Deakin campus now and need an immediate response, call Deakin Security on 1800 062 579.) 

A Harassment and Discrimination Contact Officer can help you to clarify what's happening and decide what to do, if you believe you are experiencing discrimination, sexual harassment, victimisation or bullying.

Formal complaints must be sent to, but the following people can help you to resolve concerns informally:

Points of contact

Faculties and Schools

Area Complaints Contact Email Phone

Faculty of Arts and Education

  Sally Collins
Carolyn Schofield 9244 3046
5227 2268

Faculty of Business and Law

All campuses Jen Smith 9244 3859
Burwood Jaclyn Benstead 924 46182
BurwoodDenise 924 46647
Geelong Clare Smith 522 73314
Geelong Jo Wilson 5227 2505
Warrnambool Martin O'Brien 5563 3517
Higher Degree by Research Bronwyn Kelly 5227 2442

Faculty of Health

School of Medicine Simon Callahan 5227 2950
School of Exercise and Nutrition SciencesElissa 6797
School of Exercise and Nutrition Sciences Tin  92445032
School of Nursing and Midwifery Jennie Landrigan 9244 6986
School of Nursing and Midwifery Michelle Smith 9244 6604
School of Psychology Shaun Brown 9244 6852
School of Psychology Maria Muthiah 9244 6843
School of Health and Social Development Kim Jackson 5227 2356
School of Health and Social Development Annette Gayfer 924 45268
Health Student and Academic Services Melinda Thomas 925 17115

Faculty of Science, Engineering and Built Environment

Faculty Complaints Contact Jenny Neumann 522 72119
Faculty Complaints Contact Jan Mackenzie 925 17462
Faculty Complaints Contact Yvette 556 33327

Institute of Koorie Education

  Brian Martin 522 72669

Administration and Services

Issue For information go to: Designated Complaints Contact:
Admission Applications (domestic students)

International applications
Domestic students: Cathy Gutierrez
Ph: 5227 3385

International students: Ping Khoo 
Ph: 924 45211                
Building maintenance   Jonathan Parkinson
Ph: 522 71315
Cashier Cashier Eliza Riding
Ph: 924 43932
Cleaning   Jonathan Parkinson
Ph: 522 71315
CloudDeakin Help with CloudDeakin

Jacqui Butcher
Ph: 924 68038

Customer Service Deakin Central Jodie Aanensen
Ph: 924 68106
Dates and deadlines

Important dates

Enrolment and re-enrolment processes

New students enrolment information and your emailed offer letter              

Continuing students information


HDR students are re-enrolled automatically

Your faculty course adviser or enrolment officer

Cathy Gutierrez
Ph: 522 73385

Enrolment amendments (changing your units or course)

Deakin Central

Information for domestic students

Information for international students

HDR students: advise Deakin Research HDR unit. Apply online for any changes of candidature

Cathy Gutierrez
Ph: 522 73385

Examinations Assessments website Ross Hagland
Ph: 9246 8108
Facilities   To report maintenance issues:

For potential danger, call Security 1800 062 579. In an emergency, call 000 (add a zero if calling from an internal phone), then call Security.

Fees, finances and refunds


International Students - living in Australia

Financial Assistance


Study Assist

Pamela Pritchard
Ph: 522 73342
Food services   Emma Connan
Ph: 522 78531
Grounds maintenance   Jonathan Parkinson
Ph: 522 71315
Information technology IT support

Nick Jones
Ph: 52278664


Deakin University Library

Library help

Burwood - Alyce Greenwood
Ph: 924 46652

Geelong Waurn Ponds - Fiona Russell
Ph: 522 72713

Geelong Waterfront - Bernie Lingham
Ph: 522 78246

Warrnambool - Vanessa Bourne
Ph: 556 33494

Parking Parking information, fees and infringement notices

Emma Connan
Ph: 522 78531

Residences Student residences

Burwood: John Colley
Ph: 924 45622

Geelong: Marion Bailey
Ph: 522 73453

Warrnambool: Gabrielle Tobin
Ph: 556 33380               

Research Services Research website Professor Joe Graffam

Ph: 522 73113


Scholarships and Awards

HDR scholarships

Pamela Pritchard
Ph: 522 72342
Security Security

Phone (free call) 1800 062 579

Complaints Contact: Emma Connan
Ph: 522 78531

Student administration   Ross Hagland - Assessment and Result issues
Ph:  924 46005

Rebecca Bone - Graduation issues
Ph: 527 78063

Cathy Gutierrez - Admission and Enrolment issues
Ph: 5227 73385

Pamela Pritchard - Fee and scholarship issues
Ph: 522 7232

Jodie Aanensen - Customer Service issues
Ph: 924 68106

Student support  Student Life Salli Bruce
Ph: 522 7115959
Study overseas Study overseas Email:

Victoria Heron
Ph: 924 45277
Visa issues and CoE reporting

Compliance and Visas

Department of Immigration - Study in Australia

Clare Wilson
Ph: 9244 5091

  1. Lodge a formal complaint

If the matter is still not resolved, or you would like it handled formally, you should lodge a complaint through the Student Complaints Resolution policy and procedure. The concerns or complaints information page may help you prepare your complaint. You can also email for specific advice.

  1. Appeal

If you're not happy with the way the University handles your complaint, you may be able to appeal the outcome internally. You can also seek an external review of final University decisions by the Victorian Ombudsman.

For further advice, or to provide feedback or suggestions, please email

Page custodian: Pro Vice Chancellor (Planning and Integrity)
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