Concerns or complaints information

This information may be helpful if you are considering lodging a complaint about:

  • the way other people have treated you, or the quality of their teaching or supervision
  • your course or unit
  • Deakin's administrative processes, facilities or services.

Formal complaints must be sent by email to

Your course or unit

Issue For information, go to: For informal assistance, contact:
Academic misconduct (plagiarism, collusion)
Academic progress ('show cause', restrictions, exclusion)
Academic transcripts Deakin Central:
Access and equity Equity and Diversity: 03 9244 6255 or

Disability Resource Centre: 03 9244 6255 or

Admission / applications

Australian students - Customer Service:

International Students - Deakin International

Assessment (exams, assignments) - see also results, below
Cloud Deakin Frequently asked questions Your unit chair
Course content and structure Course information in the relevant year's University Handbook  
Credit for prior learning Credit for prior learning  
Exams Customer Service:

Off-campus venue changes/queries:

Graduation Graduations Deakin Central:
Policies and Procedures Policies and Procedures  
Special consideration DUSA advocacy service, Ph 1300 555 528
Study skills  
Timetables and classes
Unit content

Administration and services

IssueFor information go to:
Customer Service
Dates and deadlines
Deakin Card
Enrolment and re-enrolment
Enrolment amendments (changing your units or course)
Fees, finances and refunds
Information Technology
Research Services
Security services
Student administration
Student support
Study overseas
Support services
Visa issues
Page custodian: Pro Vice Chancellor (Planning and Integrity)
Last updated: