Concerns or complaints information

Deakin's student complaints process and key complaints contacts are on the Concerns and complaints webpage.

Below are links to other relevant policies and information you may find useful, if you are considering lodging a complaint about:

  • the way another person has treated you
  • your course or unit
  • Deakin's administrative processes, facilities or services.

All student complaints should be sent to the Student Complaints Office by email to studentcomplaints@deakin.edu.au

Your course or unit

Issue For information, go to: For informal assistance, contact:
Academic misconduct (plagiarism, collusion)
Academic progress ('show cause', restrictions, exclusion)
Academic transcripts Deakin Central:
Access and equity Equity and Diversity: 03 9244 6255 or equity@deakin.edu.au

Disability Resource Centre: 03 9244 6255 or drcentre@deakin.edu.au

Admission / applications

Australian students - Student Central:

International Students - Deakin International

Assessment (exams, assignments) - see also results, below
Cloud Deakin Frequently asked questions Your unit chair
Course content and structure Course information in the relevant year's University Handbook A course advisor
Credit for prior learning Credit for prior learning  
Exams Student Central:

Off-campus venue changes/queries: ext-exam@deakin.edu.au

Graduation Graduations Student Central:
Policies and Procedures Policies and Procedures  
Results
Special consideration DUSA advocacy service dusa-advocacy@deakin.edu.au, Ph 1300 555 528
Study skills  
Timetables and classes star-support@deakin.edu.au
Unit content
  • Your unit chair

Administration and services

Issue For information go to:
CloudDeakin
Customer Service
Dates and deadlines
Deakin Card
Enrolment and re-enrolment
Enrolment amendments (changing your units or course)
Fees, finances and refunds
Information Technology
Library
Parking
Research Services
Scholarships
Security services
Student administration
Student support
Study overseas
Support services
Visa issues
Page custodian: Pro Vice Chancellor (Planning and Integrity)
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