Concerns or complaints information

This information may be helpful if you are considering lodging a complaint about:

  • the way other people have treated you, or the quality of their teaching or supervision
  • your course or unit
  • Deakin's administrative processes, facilities or services.

Formal complaints must be sent by email to studentcomplaints@deakin.edu.au

Your course or unit

IssueFor information, go to:For informal assistance, contact:
Academic misconduct (plagiarism, collusion)
Academic progress ('show cause', restrictions, exclusion)
Academic transcriptsDeakin Central:
Access and equityEquity and Diversity: 03 9244 6255 or equity@deakin.edu.au

Disability Resource Centre: 03 9244 6255 or drcentre@deakin.edu.au

Admission / applications

Australian students - Student Central:

International Students - Deakin International

Assessment (exams, assignments) - see also results, below
Cloud DeakinFrequently asked questions Your unit chair
Course content and structureCourse information in the relevant year's University Handbook A course advisor
Credit for prior learningCredit for prior learning  
Exams Student Central:

Off-campus venue changes/queries: ext-exam@deakin.edu.au

GraduationGraduations Student Central:
Policies and ProceduresPolicies and Procedures  
Results
Special considerationDUSA advocacy service dusa-advocacy@deakin.edu.au, Ph 1300 555 528
Study skills 
Timetables and classesstar-support@deakin.edu.au
Unit content
  • Your unit chair

Administration and services

IssueFor information go to:
CloudDeakin
Customer Service
Dates and deadlines
Deakin Card
Enrolment and re-enrolment
Enrolment amendments (changing your units or course)
Fees, finances and refunds
Information Technology
Library
Parking
Research Services
Scholarships
Security services
Student administration
Student support
Study overseas
Support services
Visa issues
Page custodian: Pro Vice Chancellor (Planning and Integrity)
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