Concerns or complaints information

This information may be helpful if you wish to raise your concerns informally about

  • the way other people have treated you, or the quality of their teaching, supervision or service
  • your course or unit
  • Deakin's administrative processes, facilities or services.

Formal complaints must be sent by email to

Your course or unit

Issue For information, go to: For informal assistance, contact:
Academic misconduct (plagiarism, collusion)
Academic progress ('show cause', restrictions, exclusion)
Academic transcripts Deakin Central:
Access and equity Equity and Diversity: 03 9244 6255 or

Disability Resource Centre: 03 9244 6255 or

Harassment and Discrimination Contact Officers

Admission / applications

Australian students - Customer Service:

International Students - Deakin International

Assessment (exams, assignments) - see also results, below
Cloud Deakin Frequently asked questions Your unit chair
Course content and structure Course information in the relevant year's University Handbook Your faculty course adviser or enrolment officer
Credit for prior learning Credit for prior learning Your faculty course adviser or enrolment officer
Exams Customer Service:

Off-campus venue changes/queries:

Graduation Graduations Deakin Central:
Policies and Procedures Policies and Procedures  
Special consideration DUSA advocacy service, Ph 1300 555 528
Study skills  
Timetables and classes
Unit content
  • Your unit chair in the first instance

Administration and services

Issue For information go to: For informal assistance, contact:
Accommodation Email:

Further contact details

Building maintenance   Jonathan Parkinson
Ph: 522 71315
Cashier Cashier Email:
Eliza Riding
Ph: 924 43932
Cleaning   Jonathan Parkinson
Ph: 522 71315
Customer Service Deakin Central Deakin Central or email:
Dates and deadlines

Deakin Central or email

Deakin Card Deakin Card
Enrolment and re-enrolment New students: Your emailed letter of offer or Enrol for the first time

Continuing students: Information for continuing students


HDR students are re-enrolled automatically

Deakin Central or email

Your faculty course adviser or enrolment officer

Enrolment amendments (changing your units or course)

Information for domestic students

Information for international students

HDR students: advise Deakin Research HDR unit. Apply online for any changes of candidature

Deakin Central or email

International Students:

Facilities   To report maintenance issues:

For potential danger, call Security 1800 062 579.

In an emergency, call 000, then call Security.

Fees, finances and refunds Email:
Food services   Emma Connan
Ph: 522 78531
Grounds maintenance   Jonathan Parkinson
Ph: 522 71315
ICT services IT support Nick Jones
Ph: 522 78664

Burwood - Sharon Chua
Ph: 924 46652

Waurn Ponds - Fiona Russell
Ph: 522 72862

Waterfront - Bernie Lingham
Ph: 522 78246

Warrnambool - Vanessa Bourne
Ph: 556 33494

Parking Parking information, fees and infringement notices Email:

Emma Connan
Ph: 522 78531

Research Services   Joe Graffam

Ph: 522 73113

Scholarships Email:
Security services Security

Phone 1800 062 579 (free call) or:

  • Burwood 03 9244 6222
  • Waurn Ponds: 03 5227 2222
  • Waterfront: 03 5227 8222
  • Warrnambool: 03 5563 3222

Emma Connan
Ph: 522 78531

Student administration   Ross Hagland - assessment and results
Ph:  924 46005

Rebecca Bone - graduation issues
Ph: 527 78063

Cathy Gutierrez - admissions and enrolments
Ph: 5227 73385

Pamela Pritchard - fees and scholarships
Ph: 522 72342

Jodie Aanensen - customer service issues
Ph: 924 68106

Student support   Salli Bruce
Ph: 522 71159
Study overseas Study overseas Email:
Support services

Study support

Health, wellbeing and safety

Phone and ask for Student Life:
  • Burwood 03 9244 6300
  • Waurn Ponds 03 5227 1221
  • Waterfront: 03 5227 8400
  • Warrnambool: 03 5563 3256
  • Email:

International Student Advisers

Visa issues Deakin Central or 
Page custodian: Pro Vice Chancellor (Planning and Integrity)
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